My MP3 Player Will Only Work When Connected To The Computer.

Last Update Date : Apr 12. 2018

When your MP3 Player is connected to your PC with the USB cable, the MP3 player does not require a battery.  The USB connection will supply the MP3 player with power.  

If your MP3 Player will not turn on when you disconnect it from the computer, please check the following.

  • You have a new battery installed
  • The battery contact on the cover is not missing or defective
  • There is no dirt, dust or debris in the battery housing or on the contact.


If after checking all of the above, your MP3 Player still will not turn on, it may require service.

Please contact the Customer Care Center

Samsung Call Centre Operational Hours


The call centre number 0860SAMSUNG (Share Call)


08:00 ~ 20:00 Monday ~ Friday


08:00 ~ 17:00 Saturday


08:00 ~ 17:00 Sunday

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