The Yepp Player Is Not Functioning Properly.

Last Update Date : Apr 12. 2018

 If your Yepp Player is:

  • Only displaying the logo
  • Not functioning properly
  • Showing the battery life is empty with a new battery installed
  • Volume is not working
  • Turning on or off repeatedly

It may require service or just need to be reset..  Take the following steps first before determining that the device will require service.

  1. Ensure that the HOLD button is not set to HOLD position.
  2. If the battery is replaceable, replace the battery.
  3. If your device has a reset button, reset the unit.

Is this happening after a firmware upgrade?  If so, please enter firmware in the search box above and follow the instructions for your model.


MP3 Players have a One Year Warranty.
MP3 CD Players have a One Year Warranty.
Physical Damage is not covered under warranty.

To check the status of your warranty, please enter the serial number below.
If you require service, please contact

Samsung Call Centre Operational Hours

The call centre number 0860SAMSUNG (Share Call)

08:00 ~ 20:00 Monday ~ Friday

08:00 ~ 17:00 Saturday

08:00 ~ 17:00 Sunday

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 8am-5pm, 7 days a week.

Facebook

Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert

Email

We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service

Call

0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Samsung
Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us