There are lines on the TV screen

Last Update Date : Apr 05. 2018
1 Check if the lines on the screen are moving or permanent.
2 If the lines are moving, check the input source (HDMI 1, Video, PC, etc.) and connection if they are properly connected.
3 If the lines issue persists, perform a Picture Test by executing the following options.

Press Menu -> Select Support -> Select Self Diagnosis -> Select Picture Test.

There are lines on the TV screen
4 Check if the line appears in the picture test.

A.    If the lines issue persist, a hardware replacement may be required. Please contact to our customer care line to arrange for an appointment for our technician to provide further assistance.

B.    If the lines issue is resolved, the lines could be due to the input signal source à refer to step 5. 

5 Select a different input source. (Example: HDMI 2, 3 or AV Input)
6 If the lines issue happen intermittently on all channels and all sources, this could be due to software version issue. Check if the TV has the latest software version
7 If the lines issue still persist, please contact to our Samsung Customer Care line to arrange an appointment for our technician to provide further assistance.

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