What to do when you are unable to turn on/ off?

Last Update Date : Apr 12. 2018

[Cause]
These can be causes of the problem.

    1.  Hold function is activated.

    2.  Some electric parts are defect.

[Solution]
Refer to this article when you are unable to turn on/ off.

1.  Unable to turn on

    1)  Connect the device to PC to charge the battery.

    The device battery can be exhausted.
    If it is passed long time from last using the device, you have to charge over 20minutes.

    2)  Do Physical Reset the device

      The device can be shocked by physical or electrical damage.
      Press the Reset hole at the bottom of the device with a pointed object such as a safety clip.

              

2.  Unable to turn off

    1)  Check Hold button is on or not.

        If hold function is activated, you cannot turn off the device.

    2) Do Physical Reset the device

    The device can be shocked by physical or electrical damage.

    Press the Reset hole at the bottom of the device with a pointed object such as a safety clip.

3. If you cannot solve it, Contact to SVC center in your local area.

    Visit web site(www.samsung.com) to find location of your local Service Center.

    ※NOTE

       The reset method may differ depending on the portable device model. Please refer to the user manual of your model. You can find the user manual on [www.samsung.com > Support > Download Center > Search by Model number].

       

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