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Support Alert

Notice for counterfeit Samsung Accessories

Mobile Device
Jan 29, 2020

Dear Customers,




It has recently come to our attention that counterfeit Samsung products and accessories are being sold and distributed. In light of this, we'd like to bring the following to your attention:


If the product or accessory that you own is identified as counterfeit, you will not be able to use the services provided by Samsung Electronics and it may be difficult to receive compensation for damage or loss caused by using a counterfeit product or accessory. As a result, please take care to avoid purchasing counterfeit products and accessories.


It is likely that products or accessories purchased from unofficial online or offline retailers are counterfeit. Therefore, we recommend that you purchase through your Samsung Electronics Service Centres, authorised Samsung retailers or the Samsung Electronics website.




Please note the following examples of counterfeit products:




* Chargers




– There is no address.


Charger Samsung origin vs counterfeit


– Unnecessary text (e.g. AW) is added.


Charger Samsung origin vs counterfeit


– Wrong logo is printed (e.g. GALAXY).


Charger Samsung origin vs counterfeit


– The country of manufacture is not presented correctly (e.g. MADE INVIE TNANIC).


Charger Samsung origin vs counterfeit


– There are no spaces between words (e.g. TRAVELADAPTER, 1.67Aor).


Charger Samsung origin vs counterfeit




* Wireless Chargers




– An incorrect Samsung logo is used (e.g. SAMSUMG).


Wireless Charger Samsung origin vs counterfeit


– The printed word SAMSUNG is tilted to the left.


– A genuine cooling fan functions correctly during fast charging whereas a counterfeit cooling fan doesn't.


Wireless Charger Samsung origin vs counterfeit




* Earphones




– The AKG logo on the earphones is not printed smoothly.


– The R label is engraved and the L label is embossed on a genuine product whereas both the R and L labels are embossed on a counterfeit product.


– The holes in the earphones are blocked and the plug has no engraving.


AKG earphone Samsung origin vs counterfeit




* Wearable devices




– The Icon X design is different (the way it looks, as well as the L and R positions) and the box doesn't have SAMSUNG on it.


Wearable devices Samsung origin vs counterfeit




The above notice is for guidance purposes only and does not constitute any form of advice on behalf of Samsung to consumers. If you suspect that you own a counterfeit product or accessory, you should make your own enquiries into the product’s authenticity.