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Live Chat: 8:00am +8:00pm (GMT+2)

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WhatsApp Chat

For your convenience you can now WhatsApp us using your country specific link:


Email Technical Support

Send an email, and get a next response.

Message us

 
  • West Africa Customer Support : ngservice@samsung.com
  • East Africa Customer Support : service.seea@samsung.com
  • West & East Africa Escalation : scaservice@samsung.com

Operation hours

Mon-Fri : 08h00 – 20h00 (GMT+2)

Saturday 08h00 – 13h00 (GMT+2)


Public Holiday

08h00 – 20h00 (GMT+2)

Closed on Sunday , 25&26 Dec and 1Jan

Phone Support: Call to speak to customer service agents

Call Center operation time: 8:00am ~8:00pm (GMT+2)

 

Please note due to COVID situation, call center will not operate 24/7 until further notice

Country Call centre Number Alternative
South Africa 0860 726 7864 -
Mauritius 800 5050 + 230 460 3819
Mozambique 84 726 7864 -
Zambia 3434 -
Namibia 008 197 267 864 -
Reunion 00262 50 88 80 -
Country Call centre Number Alternative
Kenya 0800 545 545 +254 20 429 4056
Tanzania 0800 780 089 -
Sudan 1969 -
Uganda 0800 300 300 -
Country Call centre Number Alternative
Nigeria 0800 726 7864 +234 01 888 8555
Ghana 0800 100077 +233 54 011 8266
Senegal 800 00 0077 +221 33 859 6112
Ivory Coast 8000 0077 -
Cameroon 67095 0077 -