Warranty Information

Product
Mobile phone
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
Warranty period
24 months
Product
Tab
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
Warranty period
24 months
Product
Note
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
Warranty period
24 months
Product
Charger
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
Warranty period
6 months
Product
Battery
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
Warranty period
6 months
Product
Earphones
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
Warranty period
6 months
Product
Television - LED, LCD & Plasma
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
Warranty period
24 months
Product
DVD/VCR
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
Warranty period
24 months
Product
Blu-ray
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
Warranty period
24 months
Product
Home cinema
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
Warranty period
24 months
Product
MP3
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
Warranty period
24 months
Product
Accessories
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
Warranty period
24 months
Product
Large Format Display
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Set Back Box - SBB
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Monitor
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Hospitality TV
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Cloud Products
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Note PC
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Accessory
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
6 months
Product
Fax
General information
Customer details such as: Name, Contact number. 

Product details such as:  Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
Terms and condition for booking are available at Authorised Samsung Centre.
Warranty period
24 months
Product
Colour printer
General information
Customer details such as: Name, Contact number. 

Product details such as:  Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
Terms and condition for booking are available at Authorised Samsung Centre.
Warranty period
24 months
Product
Colour multi function printer
General information
Customer details such as: Name, Contact number. 

Product details such as:  Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
Terms and condition for booking are available at Authorised Samsung Centre.
Warranty period
24 months
Product
Mono printer
General information
Customer details such as: Name, Contact number. 

Product details such as:  Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
Terms and condition for booking are available at Authorised Samsung Centre.
Warranty period
24 months
Product
Mono Multi function printer
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
Terms and condition for booking are available at Authorised Samsung Centre.
Warranty period
24 months
Product
Camera
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Camcorder
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Colour photo printer
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty period
24 months
Product
Refrigerator
General information
Customer details such as: Name, Contact number. 

Product details such as:  Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Wine Cooler
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Washing Machine
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Washer Dryer
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Tumble Dryers
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Dishwasher
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Microwave
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Oven
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Hob
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Cooker hood
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months
Product
Vacuum cleaner
General information
Customer details such as: Name, Contact number. 

Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Warranty service
In-Home or Carry in Repair
Warranty period
24 months

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way.
Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics South Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

  1. 1. If you wish to make a claim under warranty, please contact your nearest authorized service center (link);
  2. 2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim.
  3. 3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act).
  4. 4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Repair Service Centre Locations

Click to find your local Repair Service Centre.