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For your convenience you can now WhatsApp us using your country specific link:
- Nigeria:
- Kenya:
- Ghana:
- Mauritius:
Email Technical Support
Send an email, and get a next response.
Message us
- West Africa Customer Support : ngservice@samsung.com
- East Africa Customer Support : service.seea@samsung.com
- West & East Africa Escalation : scaservice@samsung.com
Operation hours
Mon-Fri : 08h00 – 20h00 (GMT+2)
Saturday 08h00 – 13h00 (GMT+2)
Public Holiday
08h00 – 20h00 (GMT+2)Closed on Sunday , 25&26 Dec and 1Jan
Phone Support: Call to speak to customer service agents
Call Center operation time: 8:00am ~8:00pm (GMT+2)
Please note due to COVID situation, call center will not operate 24/7 until further notice
Country | Call centre Number | Alternative |
---|---|---|
South Africa | 0860 726 7864 | - |
Mauritius | 800 5050 | + 230 460 3819 |
Mozambique | 84 726 7864 | - |
Zambia | 3434 | - |
Namibia | 008 197 267 864 | - |
Reunion | 00262 50 88 80 | - |
Country | Call centre Number | Alternative |
---|---|---|
Kenya | 0800 545 545 | +254 20 429 4056 |
Tanzania | 0800 780 089 | - |
Sudan | 1969 | - |
Uganda | 0800 300 300 | - |
Country | Call centre Number | Alternative |
---|---|---|
Nigeria | 0800 726 7864 | +234 01 888 8555 |
Ghana | 0800 100077 | +233 54 011 8266 |
Senegal | 800 00 0077 | +221 33 859 6112 |
Ivory Coast | 8000 0077 | - |
Cameroon | 67095 0077 | - |