Build brand loyalty by providing personalized services beyond guest expectations
Deliver a seamless guest experience by embedding technology—digital signage, tablets, etc.—into the entire guest journey. Differentiate your hospitality brand by delivering an impressive personalized experience that guests will remember long after their visit.
Fresh off the plane, guests can check in from the taxi on the way to the hotel, and an app can give them a digital key for their room. With this they can skip the queue at the check-in desk—just what they need after a long flight.
When a room is allocated, technology can allow settings—preselected at the time of reservation—to be applied automatically, ready for guests when they arrive.
First Impressions Count
After a long journey, a pleasantly air-conditioned foyer and personalized welcome message on a large display makes a welcome difference. Before taking the lift to their room, guests can use a touchscreen way finding display to scroll through a list of evening entertainment options and check out restaurant options. While they are looking at the screen, they can receive a personalized promotional voucher on their smartphone for a free glass of their favorite wine in the restaurant.
A Home Away from Home
Guests can unlock the doors to their rooms with a swipe of their phones. Inside, the air-conditioning and ultra-efficient lighting can be pre-set to their preferred settings, while the TV can display a personalized welcome message. Their smartphones can also immediately connect to the Wi-Fi hub built directly into the TV.
Personalized Health & Fitness
Hotels can provide a personal health management service that guests can register for to receive messages on their smartphone about their current health status. Health status information such as heart rate, calories burned, distance traveled, steps taken and rate of speed can be measured by wearable devices that guests use while exercising.
All good things must come to an end. In some hotels, checking out is a stressful experience, but it doesn't have to be. Guests can catch up on the news over breakfast using the tablets at the tables, while they reluctantly turn down a last-minute offer of a quick spa session. When they are back in their rooms to pack, they can use the in-room tablet to settle their bill. There's no key to drop off or anything to sign, so it’s straight into the waiting taxi to the airport, booked the night before through the TV.
Achieve Operational Excellence
Streamline operations with automated and integrated management
Drive operational excellence by reducing operating expenses via service automation and increase efficiency via integrated property management. Ensure flexible and efficient operations by empowering staff with mobile solutions. Save significantly in energy costs by investing in energy-efficient technology.
Smooth Cross-Departmental Communication
Every guest should have their needs met before or at the moment of their request. If a guest asks the front desk for a towel, a staff member currently on the move can receive the message via mobile device and immediately forward it to the housekeeping department. Seamless communication saves time and money while improving quality of service.
Letting Guests Take Control
Providing interactive displays around the hotel allows guests to freely access services like check-in and checkout, food ordering, reservations and event scheduling. This is a win-win system for guest and staff. Front-line staff can concentrate on providing personalized interactions rather than time-intensive processes, keeping guest satisfied and returning.
Modernize Your Hotel with Technology
Augment the luxury hotel experience with state-of-the-art digital technology
Provide a wide range of innovative devices, solutions and infrastructures to transform the hospitality environment and attract tech-savvy travelers. Utilize the latest computers, tablets, cameras, and air conditioners to ensure staff and communal areas maintain the highest standards.
Modern and Luxurious Lobby
A luxurious hotel experience can begin as soon as guests enter the lobby. They can see useful, real-time information like the weather forecast and exchange rates right there on a video wall of premium displays. Combined with a beautiful interior design, the lobby can exude a modern and elegant atmosphere.
Integrated Smart Rooms
Gone are the days when guests have to run around their hotel rooms to set it to their preferences. Smart rooms come equipped with tablets from which guests can control the entire environment of the room, from air-conditioning and blinds to lighting and TV channels.
Hotels can provide personalized entertainment content based on guests' age, gender, and user history that guests can view on their smartphones, tablets, and the in-room hotel TV.
Digital Business Center
Guests can stop by the business center to print off some documents without having to worry about USB sticks because it can all be wireless, and documents can be released from the print queue just by tapping the phone against the printer.
Hotels can provide an interactive business meeting experience for business travelers by techorating business centers and large conference rooms with Samsung signage solutions.
Apex Hotels chose a Samsung hospitality display solution for the new Apex Temple Court because of the high-quality design and extensive functionality that these products offer to both customers and businesses.
Z Hotels Case Study
In order to provide the best possible customer experience, Z Hotels chose Samsung to meet their television needs primarily due to the superior picture quality and design our products offer.
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