Power on your Galaxy device in Safe mode
If your phone or tablet is misbehaving, it is possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device will not run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.
Note: Information provided applies to mobile devices sold in Canada. Available screens and settings may vary by wireless service provider, software version, and device model.
Note: When you exit Safe mode, some of your customization options (wallpapers, themes, etc.) may be reset to default.
Note: You can also enter Safe mode by opening the Power menu, touching and holding the Power off icon, and then tapping the Safe mode icon.
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