Warranty Information

Warranty Information

Warranty Information Warranty Information

Mobile Phones & Tablets

    • Warranty Service

      Carry in/Postal return (Accessories included with mobile phone & tablets - warranty period 12 months. Cases, holster, 90-days)

    • Warranty Period

      12 months

    • Warranty Service

      Carry in/Postal return (Accessories included with mobile phone - warranty period 12 months. Cases, holster, 90-days)

    • Warranty Period

      12 months

Audio Visual Related Products

    • Warranty Service

      Screen size 40" or less (For 2016 models - All 40” and lower are carry in) (On Carry-In models: Transportation to and from the service center is the customer's responsibility.)

      Screen size 43" or greater (In-home: Samsung Electronics Canada reserves the right to dispatch In-Home Service subject to availability or provide other service type options.)

    • Warranty Period

      12 months

    • Warranty Service

      Pick up service

    • Warranty Period

      12 months

    • Warranty Service

      Pick up service

    • Warranty Period

      12 months

    • Warranty Service

      Pick up service

    • Warranty Period

      12 months

IT & Business

    • Warranty Service

      Carry In / Pickup Service

    • Warranty Period

      12 months

    • Warranty Service

      Call 1-800-SAMSUNG (1-800-726-7864)

    • Warranty Period

      SSD – Varies by model – Limited 3, 5 or 10 Years
      Memory Cards – EVO, EVO Plus, PRO and PRO Plus – Limited 10 Years
      USB Flash Drives – Bar, Fit and Duo - Limited 5 Years

    • Warranty Service

      TC190, NC240 (Advanced Exchange / Repair)

    • Warranty Period

      36 months

    • Warranty Service

      Advanced Exchange / Repair

    • Warranty Period

      36 months

    • Warranty Service

      Carry In / Pickup Service

    • Warranty Period

      12 months

    • Warranty Service

      On-site Repair/Exchange

    • Warranty Period

      36 months

Photography

    • Warranty Service

      Pick up service

    • Warranty Period

      12 months / *24 months on selected models
      *EC-MV800ZBPBCA
      *EC-MV800ZBPRCA
      *EC-MV800ZBPWCA
      *EC-WB150FBPBCA
      *EC-WB150FBPWCA
      *EC-WB750ZBPBCA
      *EC-WB850FBPBCA
      *EC-DV300FBPBCA
      *EC-DV300FBPRCA
      *EC-DV300FBPUCA
      *EC-ST200ZBPBCA
      *EC-ST200ZBPRCA
      *EV-NX1ZZZBQBCA
      *EV-NX1ZZZBZBCA
      *EV-NX30ZZBGBCA
      *EV-NX30ZZBZBCA
      *EV-NX300MBSTCA
      *EV-NX300MBSVCA
      *EV-NX300MBQUCA
      *EV-NXF1ZZB4HCA
      *EV-NXF1ZZB4JCA
      *EV-NXF1ZZB4ICA
      *EV-NXF1ZZB4QCA
      *EV-NXF1ZZB4KCA
      *EC-WB2200BPBCA
      *EC-WB1100BPBCA
      *EC-WB1100BPRCA
      *EC-WB350FBPBCA
      *EC-WB350FBPNCA
      *EC-WB350FBPWCA
      *EC-WB350FBPRCA
      *EC-WB350FBPUCA

    • Warranty Service

      Pick up service

    • Warranty Period

      12 months

    • Warranty Service

      Pick up service

    • Warranty Period

      12 months

Home Appliance Related Products

    • Warranty Service

      In-home (All Refrigerators have 12-month parts and labour warranty, with 10-year parts warranty on digital inverter compressors.)

    • Warranty Period

      12 months

    • Warranty Service

      In-home (All washing machines have 12 months parts and labour warranty. Certain direct drive models have additional parts coverage. Please refer to your user manual or warranty card to determine if your model is covered by additional parts warranty coverage.)

    • Warranty Period

      12 months

    • Warranty Service

      In-home (All Dryers have 12-month parts and labour warranty.)

    • Warranty Period

      12 months

    • Warranty Service

      In-home

      All Ranges have 12-month parts and labour warranty.

      5-year parts warranty on radiant heater and glass cooktop*

      5-year parts warranty on glass cooktop**

      *FE710, NE595R1 and NE597R0

      **NE595N0, NE597N0 and NE599N1

    • Warranty Period

      12 months

    • Warranty Service

      In-home 9All OTR Microwave Ovens have 12-month parts and labour warranty, with 5-year parts warranty on the magnetron.)

    • Warranty Period

      12 months

    • Warranty Service

      All vacuum cleaners have a 12 month parts and labor warranty. (In person)

      However the following models will have a 5yr coverage.

      Five (5) Years Parts and Labor for: - Canister: SC88, SC96, SC12F70 and SC12F50 Series.- Upright: SU12F70, SU12F40, and SU10H30 Series.

    • Warranty Period

      12 months - Five (5) Years Parts and Labor for: - Canister: SC88, SC96, SC12F70 and SC12F50 Series.- Upright: SU12F70, SU12F40, and SU10H30 Series.

      Digital Inverter Motor’s are warranted for ten (10)years

      Battery warranty for six (6)months

    • Warranty Service

      In-home (All Dishwashers have 12 months parts and labour warranty)

    • Warranty Period

      12 months

Warranty Information

Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date.

The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless listed above under 'general information'. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:

•For the repair of a domestic product used in a commercial environment
•For repair due to incorrect installation in your home
•For repair to any product where the serial number has been removed
•Where any ancillary equipment not furnished or recommended by

Samsung causes problems or damage that is attached to or used in connection with the product.

To obtain technical assistance or to book a service/repair to your product under warranty, please contact our customer care centre at 1-800-SAMSUNG (726-7864)

To assist our customer service team, please have your model number, serial number and date of purchase ready when calling.