Warranty Information

Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date.

The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless listed above under 'general information'. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:

  • For the repair of a domestic product used in a commercial environment
  • For repair due to incorrect installation in your home
  • For repair to any product where the serial number has been removed
  • Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product.

To obtain technical assistance or to book a service/repair to your product under warranty, please contact our customer care centre at 1-800-SAMSUNG (726-7864)
To assist our customer service team, please have your model number, serial number and date of purchase ready when calling.

Product
Mobile Phones
General information
Accessories included with mobile phone - warranty period 12 months. Cases, holster, 90-days
Warranty service
Carry in/Postal return
Warranty period
12 months
Product
Bluetooth headset
General information
Warranty service
Carry in/Postal return
Warranty period
12 months
Product
Television - LED, LCD & Plasma
General information
Screen size 40" or less (For 2016 models - All 40” and lower are carry in)
Warranty service
On Carry-In models: Transportation to and from the service center is the customer's responsibility.
Warranty period
12 months
Product
Television - LED, LCD & Plasma
General information
Screen size 43" or greater
Warranty service
In-home: Samsung Electronics Canada reserves the right to dispatch In-Home Service subject to availability or provide other service type options.
Warranty period
12 months
Product
DVD/VCR
General information
Warranty service
Pick up service
Warranty period
12 months
Product
Blu-ray
General information
Warranty service
Pick up service
Warranty period
12 months
Product
Home cinema
General information
Warranty service
Pick up service
Warranty period
12 months
Product
MP3
General information
Warranty service
Pick up service
Warranty period
12 months
Product
Notebook computer
General information
Warranty service
Carry In / Pickup Service
Warranty period
12 months
Product
SSD
General information
Solid State Drive
Warranty service
Refer back to dealer for warranty
Product
PColP
General information
TC190, NC240
Warranty service
Advanced Exchange / Repair
Warranty period
36 months
Product
Desktop Monitors - B2B
General information
Warranty service
Advanced Exchange / Repair
Warranty period
36 months
Product
Desktop Monitors - B2C
General information
Warranty service
Carry In / Pickup Service
Warranty period
12 months
Product
Large Format Display (LFD) - LCD/LED
General information
Warranty service
On-site Repair/Exchange
Warranty period
36 months
Product
Multi function printer
General information
<16kg
Warranty service
Carry In / Pickup Service
Warranty period
12 months
Product
Multi function printer
General information
>16kg
Warranty service
On-site Repair/Exchange
Warranty period
12 months
Product
Mono printer
General information
<16kg
Warranty service
Carry In / Pickup Service
Warranty period
12 months
Product
Mono printer
General information
>16kg
Warranty service
On-site Repair/Exchange
Warranty period
12 months
Product
Colour printer
General information
<16kg
Warranty service
Carry In / Pickup Service
Warranty period
12 months
Product
Colour printer
General information
>16kg
Warranty service
On-site Repair/Exchange
Warranty period
12 months
Product
Large Copier/Printer - A3
General information
>16kg
Warranty service
On-site Repair
Warranty period
Varies by Model - 12 or 36 months
Product
Camera
General information
CSC Models (NX Range)
Warranty service
Pick up service
Warranty period
12 months / *24 months on selected models
*EC-MV800ZBPBCA
*EC-MV800ZBPRCA
*EC-MV800ZBPWCA
*EC-WB150FBPBCA
*EC-WB150FBPWCA
*EC-WB750ZBPBCA
*EC-WB850FBPBCA
*EC-DV300FBPBCA
*EC-DV300FBPRCA
*EC-DV300FBPUCA
*EC-ST200ZBPBCA
*EC-ST200ZBPRCA
*EV-NX1ZZZBQBCA
*EV-NX1ZZZBZBCA
*EV-NX30ZZBGBCA
*EV-NX30ZZBZBCA
*EV-NX300MBSTCA
*EV-NX300MBSVCA
*EV-NX300MBQUCA
*EV-NXF1ZZB4HCA
*EV-NXF1ZZB4JCA
*EV-NXF1ZZB4ICA
*EV-NXF1ZZB4QCA
*EV-NXF1ZZB4KCA
*EC-WB2200BPBCA
*EC-WB1100BPBCA
*EC-WB1100BPRCA
*EC-WB350FBPBCA
*EC-WB350FBPNCA
*EC-WB350FBPWCA
*EC-WB350FBPRCA
*EC-WB350FBPUCA
Product
Camera
General information
Compact
Warranty service
Pick up service
Warranty period
12 months
Product
Camcorder
General information
Warranty service
Pick up service
Warranty period
12 months
Product
Refrigerator
General information
All Refrigerators have 12-month parts and labour warranty, with 10-year parts warranty on digital inverter compressors.
Warranty service
In-home
Warranty period
12 months
Product
Washing Machine
General information
All washing machines have 12 months parts and labour warranty.  Certain direct drive models have additional parts coverage.  Please refer to your user manual or warranty card to determine if your model is covered by additional parts warranty coverage.
Warranty service
In-home
Warranty period
12 months
Product
Dryer
General information
All Dryers have 12-month parts and labour warranty.
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Warranty service
In-home
Warranty period
12 months
Product
Range
General information
All Ranges have 12-month parts and labour warranty. 

5-year parts warranty on radiant heater and glass cooktop* 

5-year parts warranty on glass cooktop** 

*FE710, NE595R1 and NE597R0 

**NE595N0, NE597N0 and NE599N1
Warranty service
In-home
Warranty period
12 months
Product
Microwave
General information
All OTR Microwave Ovens have 12-month parts and labour warranty, with 5-year parts warranty on the magnetron.
Warranty service
In-home
Warranty period
12 months
Product
Vacuum cleaner
General information
Vacuum Cleaners have 5-Year parts and labour warranty.
1-Year parts and labour on models below:

*VC13BVNDCRD

*VC13CHNDCNC

*VC11H4050VR

*VC12H4070PY
Warranty service
Carry-In
Warranty period
5 Years
Product
Dishwasher
General information
All Dishwashers have 12-month parts and labour warranty, with 5-year parts warranty on printed circuit boards and racking, and lifetime parts warranty on stainless steel door liner and tub for leakage.
Warranty service
in-home
Warranty period
12 months