Location inaccuracy with your SmartThings Tracker

The SmartThings tracker sends data to the Samsung Cloud. From there, the Cloud sends the information to the SmartThings app. Since the data is sent through your mobile network, the estimated location may vary depending on the signal’s strength. For example, if you are in a densely populated area, the GPS signal may be weaker.

For example, maybe your child was supposed to arrive at their Zone at 8 a.m., but you still have not gotten an alert. Do not panic, it could just be network traffic. When there is heavy network usage, the Zone alert may appear a little later than the actual crossing point.

However, if you are noticing consistent issues with Zone alerts or automations on your SmartThings tracker, there might be an issue with the size or location of the Zone you created. You can try increasing the size of the Zone to update it to the exact real-world location and see if this solves the problem:

• The Tracker's location may be inaccurate in rural areas where there is fewer cellular towers to obtain a signal from.

• If the Tracker's exact location is unknown, the circled area will indicate the most probable location.

• If the Tracker is using GPS, the estimated location may vary depending on the satellite signal.

• When the Tracker has issues obtaining its positioning (for example, GPS is not available), the actual location of the Tracker may appear outside the circle or the circle may be drawn larger.

• If the Tracker is using an LTE network, the information may vary, which causes the estimated location to change.

• The location service will work indoors. The Tracker will use the same Wi-Fi network as your phone to triangulate your location. However, the location will be more accurate outdoors.