Reset and self-diagnosis features for your Samsung TV

Want a complete do-over? You can restore all TV settings (excluding the network settings) to their factory defaults.

1. Navigate to and open Settings, and then select General. 




2. Select Reset, and then enter your PIN (0000 is the default). 




3. Select Reset again, and your TV will restart automatically. On some models, you may be asked to confirm your decision by selecting Yes to complete the reset.

   




4. If these steps do not match your TV, navigate to Settings, select Support, and then select Self Diagnosis. Then, select Reset. You can also check your user manual for exact instructions for your TV model.
   Note: The Reset function is not available if you are using an app to control your Smart TV.

If your TV does not connect to the internet, perform a network status test to see what the problem is.

1. Navigate to and open Settings, and then select General. 




2. Select Network, and then select Network Status to run the test.




3. The network status test will finish and show the status of your network connection:

   

• When there is an X between the TV and the router, this means the issue is with either the TV or the home network.




• When there is an X between the router and the Earth icon (internet), this means there is an issue between your home network and the ISP.

The Smart Hub Connection Test diagnoses problems you might have with your Smart Hub connection. It checks your internet connection, your ISP, the Samsung server, and the Apps service.

1. Navigate to and open Settings, and then select Support.
    

2. Select Device Care, and then select Self Diagnosis.
   Note: On some models, you will need to open Settings, select Support, and then select Self Diagnosis directly.
    

3. Select Start Smart Hub Connection Test to run the test.

   
   
   

4. After the test is complete, select Close to return to the main Settings menu.
   Note: If any problems are detected, please review the on-screen instructions and contact us if you need assistance.

If you are still having issues with your Smart Hub, you can perform a factory reset. When you do this, all Smart Hub settings will revert to their factory defaults and all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub apps will be deleted.

1. Navigate to and open Settings, and then select Support. 
    

2. Select Device Care, and then select Self Diagnosis.
   Note: On some models, you will need to open Settings, select Support, and then select Self Diagnosis directly.
    

3. Select Reset Smart Hub.

   
   
   

4. Enter your PIN (0000 is the default). After the reset is complete, select OK.
   Note: You can set or change the PIN by navigating to Settings, and then selecting General. Select System Manager, and then select Change PIN.

You can use the Picture Test to determine if picture problems are being caused by the TV itself or something else. The Picture Test displays a high definition photo that you can examine for flaws or faults.

1. Navigate to and open Settings, and then select Support. 

    

2. Select Device Care, and then select Self Diagnosis.
   Note: On some models, you will need to open Settings, select Support, and then select Self Diagnosis directly.

    

3. Select Start Picture Test. Look at the screen for any problems, and use the on-screen instructions to complete the test.

   

    

4. If the test photo is displayed properly, there may be a problem with an external connected device. Check the connections, the signal strength, or refer to the external device's user manual.
   Note: If the picture test does not appear or you see an issue with the photo, the TV may have a problem. Please contact Samsung Support for assistance.

If you would like to start fresh with your picture settings, you can just reset them.

1. Navigate to and open Settings, and then select Picture.
    

2. Select Expert Settings, and then select Reset Picture. 

   
   
   

3. Select Yes to confirm.

If your TV is having audio problems, you can run a Sound Test to find the cause of the issue.

1. Navigate to and open Settings, and then select Support. 

    

2. Select Device Care, and then select Self Diagnosis.
   Note: On some models, you will need to open Settings, select Support, and then select Self Diagnosis directly.

 

3. Select Start Sound Test to run the test.

    

4. If you still hear a problem in the Sound Test, select Yes. Otherwise, select No. 

   

    

5. If there is a problem, you will be asked to contact Samsung Support. You will need to provide the on-screen information to the support agent.
   Note: The Sound Test plays a melody to help determine if there is an issue with the TV speakers. If the melody plays correctly, there may be an issue with a connected external device. Check the connections or refer to the external device's user manual.

If your TV is having audio problems, you can run a Sound Test to find the cause of the issue.

1. Navigate to and open Settings, and select Sound. 
    

2. Select Expert Settings, and then select Reset Sound.

   
   
   

3. Select Yes to confirm.

If your TV is connected to an over-the-air antenna, you can view the Signal Information. This will let you know if you need to adjust the antenna for increased signal strength and improved HD channel reception.

1. Navigate to and open Settings, and then select Support. 
    

2. Select Device Care, and then select Self Diagnosis.
   Note: On some models, you will need to open Settings, select Support, and then select Self Diagnosis directly.
   

   
    

3. Select Signal Information. 
    

4. After viewing the information, select Close to return to the main menu.