To protect and reassure our customers who have purchased the Galaxy Note7 in Hong Kong and Macau*, we will be issuing two software updates.
1. Mandatory software update to protect customers with devices which may be affected by the battery issue
A mandatory software update will be issued on 18 September 2016 to the remaining 159 Galaxy Note7 devices* – purchased in Hong Kong and Macau between 26 August and 1 September 2016 – which may be affected by the battery issue. This mandatory software update will limit maximum battery capacity to 60% as a safety precaution and help urge customers to return these affected devices as soon as possible. Push notifications and public announcements will be made beforehand to alert consumers of the rationale and consequences of this automatic software update.
At the same time, we continue to contact owners of the remaining affected Galaxy Note7 devices using multiple channels and all means available to us.
Customers in Hong Kong and Macau are reminded that they can check if their device needs to be replaced using its IMEI number at http://www.samsung.com/hk_en/note7checking/. If the device is subject to the replacement program, the device should be turned off immediately. Please contact us to enquire about a replacement or a refund.
2. Optional software update for Galaxy Note7 devices unaffected by the battery issue
For Galaxy Note7 devices* which are not affected by the battery issue, an optional software update will be issued starting from 19 September 2016 to reassure consumers that these devices do not need to be replaced and can be used with confidence. After updating, the battery icon of these Galaxy Note7 devices will be changed from the current grey colour to green to signify that they are not affected by the battery issue.
For customers who have any further questions related to Galaxy Note7, they are welcome to visit a Samsung Customer Service Centre where we will address all concerns and ensure complete customer satisfaction.
*Purchased in Hong Kong and Macau from authorised resellers or authorised distributors only
Samsung Customer Service Centres:
Hong Kong (Monday to Sunday: 11:00 am – 8:00 pm)
- Unit 09 - 12 & 15, 40/F, Office Tower, Langham Place, 8 Argyle St, Mong Kok
- Unit 1502, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road
Macau (Monday to Saturday: 11:00 am – 7:00 pm)
- Rua de Bruxelas, 28, 32, 36, 42 R/C, Macau