Warranty Information | SUPPORT

Warranty Information

Samsung provides one year free carry-in repair service, including parts and labor for the computer.

Samsung accepts goods exchange for more than Five dead pixels found on the panel within seven days from date of purchase.

The warranty covers the battery pack for 6 months only.

Customer must present the original Warranty Card together with original purchase invoice to Samsung's technician for verification when warranty service is rendered. Service fee will be charged if any one of the documents cannot be produced.

Customer is responsible for delivering and collecting the Computer at his/her own cost when carry-in repaired service is requested.

This warranty covers hardware only. Accessories such as connection cables, the CD and the floppy disks are excluded in the warranty.

Samsung does not provide warranty for any preloaded or bundled software. Samsung reserves all rights to make the final judgement on evaluating the malfunction or breakdown of the computer caused from software or hardware.

Samsung is not obligated to re-install preloaded software. Handling fee will be charged for the request of re-installation service.

Replacement parts assume the remaining warranty of the parts they replace.

The warranty service is offered to the computer which has defect caused under normal use, in the judgement of Samsung's technician. The warranty is null and void under the following circumstances:

    (a) if the computer has been damaged through abuse, misuse, negligence (such as bumping, wetting), fault voltage supply(such as compatible battery), air/water pollution accidents and natural calamities;

    (b) if the computer, included hardware and preloaded software, has been modified, altered and/or repaired by persons other than Samsung or Samsung's authorized service centers:

    (c) if the serial number has been altered, effaced or removed;

The defective part should go with the whole unit in case of repair.

Any detective part which has been replaced, shall be Samsung's property.

The warranty service is offered to the computer which has defect caused under normal use, in the judgement of Samsung's technician. The warranty is null and void under the following circumstances:

    (a) if the computer has been damaged through abuse, misuse, negligence (such as bumping, wetting), fault voltage supply(such as compatible battery), air/water pollution accidents and natural calamities;

    (b) if the computer, included hardware and preloaded software, has been modified, altered and/or repaired by persons other than Samsung or Samsung's authorized service centers:

    (c) if the serial number has been altered, effaced or removed;

Customer should backup his/her own hard disk contents of his/her own accord before repair. Samsung shall not provide hard disk backup service.

In case of repair, hard disk content may be destroyed and customer will not be informed in advance. Samsung shall not be liable for any data, records or program lost due to repair.

Samsung shall only honor the warranty card issued by Samsung.

No warranty card or supplementary copy will be issued in case of damage or lost. Samsung reserves the right to charge the customer for new issue.

In case of warranty service required overseas, customer is responsible to deliver the computer to Samsung Service Centre in Hong Kong on his/her own account. Samsung shall be responsible for delivering the computer back to customer, after repair, by courier services, excluding any duties, taxes or levies.

Registration for the carry-in warranty(China) service

If you, the customer, want to enjoy the benefits of the One-Year carry-in warranty(China) service, you must bring the documents listed below to the Samsung Imagine shop or the Customer Service Center in Macau for warranty registration.

    (a) Original purchase invoice (Bought on or after July 21st 2007)

    (b) The completed International Product Warranty Card

    (c) The completed Product Warranty Card (China) *

*If you cannot find the Product Warranty Card (China) in your product package, please take it at our brand shop

Registration for the carry-in warranty(China) service

If you are a Hong Kong customer wishing to utilize the benefits of the warranty(China) service, you must go to a Customer Service Center that has been approved domestically and show the two documents listed below:

    (a) China Warranty Card (Red)

    (b) Original purchase invoice

Samsung provides one year free carry-in repair service, including parts and labor for the computer.

Global Warranty System (GWS)

Warranty Repair Service will be provided by samsung Electronics Co., Ltd. as required during Warranty period.

Global Warranty Policy

  1. The GWS service only applies to the global Samsung appointed service center (ASC) district.
  2. Only products that are subject to GWS, and are within the guarantee period apply.
  3. When the mobile PC is damaged (outside of the region purchased), please contact and receive repair services from the local SAMSUNG appointed service center (ASC). Since the repair methods may be different for products purchased locally, please check with the local ASC.
  4. Consultations made locally (outside of the region purchased) can be given in the local language.
  5. Whether a product can or cannot be fixed will be determined after a thorough examination, and the damaged product may not be repaired to its original state, as circumstances may dictate.
  6. When a product cannot be repaired locally (outside of the region purchased) please contact the national SAMSUNG appointed service center for further enquiries.
  7. If only warranty provided under GWS is repair where reasonably praticable, replacement or credit is not supported under this scheme.
  8. The lenght of time needed to obtain spare parts may depend on the type of part, and in some cases may not be replaceable.
  9. Accessories (such as the battery) or the AC cable, are excluded from the warranty.
  10. The User's Guide, drivers, and the operating system will not be provided and are not purchasable locally (outside of the region purchased).
  11. Software and operation system consultation and repair services will not be provided. When moving abroad (outside of the region purchased), please ensure that the Recovery CD, Software CD, and the User's Guide are taken along as well.
  12. All costs arising from customs duties when moving abroad (outside of the region purchased) are the user's responsibility.
  13. Malfuntions and damages caused by the user's abuse and neglect, or through other circumstances such as fire, earthquakes, floods, lightning, natural disasters, environmental pollution, and abnormal electricity currents will not be covered by the warranty. All other circumstances are subject to conditions in the warranty.

If customers have any global warranty service location inquiry, please click here.

Service Policy / Warranty

  1. Samsung Electronics H.K. Co. Ltd (hereinafter called Samsung) provides one year carry-in warranty for following products commencing from the date of purchase.

      (a) External Optical Disc Drive

      (b) Keyboard

      (c) Mouse

      (d) Multimedia Speaker

      (e) USB Flash Drive

  2. Customer must present the original Warranty Cars together with original purchase invoice to Samsung's technician for verification when warranty service is rendered. Service fee will be charged if any one of the documents cannot be presented.
  3. Within the warranty period, Samsung will repair or replace parts that are damaged under normal us (by the judgment of Samsung) at no additional charge.
  4. All the replaced parts will become the property of Samsung.
  5. Free guarantee service will not be provided to the said equipment if

      (a) Any unauthorized repair or modification has been carried out on the unit, or

      (b) It has been damaged through misuse, negligence accident, insects or natural calamities, or

      (c) It has been installed, maintained or operated other than in accordance with the instructions furnished by Samsung.

  6. Samsung will not be liable for any loss directly or indirectly caused from breakdown of the equipment.
  7. All warranty will only be valid if the product was purchased in Hong Kong SAR or Macau SAR (Valid regional Product Warranty Card is attached in the product package).
  8. Samsung reverses the right to make the final decision.

Service Policy / Warranty

  1. Samsung Electronics H.K. Co. Ltd (hereinafter called Samsung) provides three years on-site warranty for this product commencing from the date of purchase.

      (a) Monitor

      (b) EX/EXN LFD Monitor

  2. Proof of purchase, including this guarantee certificate and the original purchase receipt, shall be provided upon request for service.
  3. Within the warranty period. Samsung will repair or replace parts that are damaged under normal use (by the judgment of Samsung) at no additional charge.
  4. All the replaced parts will become the property of Samsung.
  5. Free guarantee service will not be provided to the said equipment if

      (a) Any unauthorized repair or modification has been carried out on the unit, or

      (b) It has been damaged through misuse, negligence accident, insects or natural calamities, or

      (c) It has been installed, maintained or operated other than in accordance with the instructions furnished by Samsung.

  6. Under no circumstances will Samsung be liable for any consequential damages caused in relation to the use of this product.
  7. Unless otherwise stipulated, this Warranty Card is valid only for products purchased in Hong Kong or Macau. The warranty services provided in Hong Kong are not applicable to Macau and vice versa.
  8. Samsung reserves the right in its sole and absolute discretion to use any refurbished (instead of brand-new) components for providing warranty, repairing and maintenance services and charge Samsung's customers such component fees (with prior quotation).
  9. If no elevator services is available for premises which Samsung deliver on-site services, Samsung may impose charges for colleting and delivery the products to and from Samsung’s repair centre for inspection or repair service at the prevailing rate.
  10. For remote areas service, travelling fee will be charged and customer will be charged and in the case workshop service is needed, customer will be responsible for the back and forth of the products to and from our service centre.
  11. Samsung accepts goods exchange only if more than three dead pixels are found on the panel within seven days from date of purchase.

Service Policy / Warranty

Samsung Electronics H.K. Co. LTD (hereinafter called Samsung) provides one year international limited warranty for this product commencing from the date of purchase.

Samsung provides 6 months local warranty for the accessory (Battery and charger etc.)

Samsung provides one year local warranty for the lens which purchased individually or through redemption program.

Customer must present the original Warranty Card together with original purchase invoice to Samsung's technician for verification when warranty service is rendered. Service fee will be charged if any one of the documents cannot be produced.

Within the warranty period, Samsung will repair or replace parts that are damaged under normal use (by the judgement of Samsung) at no additional charge.

All the replaced parts will become the property of Samsung.

Any cost of transportation is on the account of purchaser.

Free guarantee service will not be provided to the said equipment if

    (a) any unauthorized repair or modification has been carried out on the unit, or

    (b) it has been damaged through misuse, negligence, accident, insects or natural calamities, or

    (c) it has been installed, maintained or operated otherwise than in accordance with the instructions.

Under no circumstances will Samsung be liable for any consequential damages caused in relation to the use of this product.

Service Policy / Warranty

  1. For any defect, in the judgment of our technicians, caused under normal usage, SAMSUNG ELECTRONICS H.K. COMPANY LIMITED (hereinafter known as the “Company”) is responsible for repairing and replacing parts free of charge within the warranty period (except accessories and certain parts), commencing from the date of purchase. Any replaced defective parts will become the Company's property.
  2. The warranty periods of specific products are as follows :

      (a) Television: Full warranty covers 3 years.

      (b) Blu-ray player: Full warranty covers 1 year. The laser pick up is warranted for 6 months.

      (c) Home theater: Full warranty covers 1 year. The laser pick up is warranted for 6 months.

      (d) 3D Glasses: Full warranty covers 1 year.

  3. Free warranty service does not cover the following items :

      (a) Renewal and replacement of cabinet, chassis, front panel, cosmetic items and accessories.

      (b) Dismantling, removal and re-installation of any repairing product installed at a location higher than 7 ft. (from the floor), or at any difficult working place.

      (c) Re-installation, removal, relocation or transportation of the product.

  4. (4) The company will not be liable for any problem, damage or loss due to improper installation not installed by our company.
  5. This warranty is invalid in the following cases :

      (a) If the product has been damaged out of misuse, negligence, accident and natural disaster.

      (b) If the product has been repaired, modified by persons other than SAMSUNG ELECTRONICS HK CO. LTD.

      (c) If the serial number has been altered, effaced and/or removed.

      (d) The product is not according to the official instructions provided by the installation.

      (e) Machines for commercial use.

      (f) If the product is mounted with non-original wall-mount.

  6. The Company will not be liable for any loss directly or indirectly caused from breakdown of the equipment.
  7. For small or portable appliance, customer will be required to bring the product to and from our service centre whenever service is required.
  8. Unless otherwise stipulated, this Warranty Card is valid only for products purchased in Hong Kong or Macau. This warranty services provided in Hong Kong are not applicable to Macau and vice versa.
  9. For remote areas service, travelling fee will be charged and customer will be charged and in the case workshop service is needed, customer will be responsible for the back and forth of the products to and from our service centre.
  10. Please keep and present this warranty card together with the official purchase invoice to our technicians for inspection during each service.
  11. If no elevator services is available for premises which Samsung deliver on-site services, Samsung may impose charges for colleting and delivery the products to and from Samsung’s repair centre for inspection or repair service at the prevailing rate.
  12. Samsung reserves the right in its sole and absolute discretion to use any refurbished (instead of brand-new) components for providing warranty, repairing and maintenance services and charge Samsung's customers such component fees (with prior quotation).
  13. Company accepts goods exchange for more than three dead pixels found on the LED TV / LCD TV panel within seven days from date of purchase, while company also accepts goods exchange for more than five dead pixels found on the 75" or above TV panel within seven days from date of purchase. In case of any disputes. Company reserves the right to make the final decision.

Service Policy / Warranty

  1. For any defect, in the judgment of our technicians, caused under normal usage, SAMSUNG ELECTRONICS H.K. COMPANY LIMITED (hereinafter known as the “Company”) is responsible for repairing and replacing parts free of charge within the warranty period (except accessories and certain parts), commencing from the date of purchase. Any replaced defective parts will become the Company's property.
  2. The warranty periods of specific products are as follows :

      (a) Refrigerator: Full warranty covers 3 years. The compressor of refrigerator are warranted for 5 years (For digital inverter compressor model, the compressor is warranted for 10 years).

      (b) Washing machine: Full warranty covers 2 years. (For DD Motor or digital inverter motor model, the motor is warranted for 10 years).

      (c) Vacuum cleaner: Full warranty covers 1 year.

      (d) Dehumidifier: Full warranty covers 2 years.

  3. Free warranty service does not cover the following items :

      (a) Water pipe or hose extension and replacement of faucet of washing machine.

      (b) Renewal and replacement of cabinet, chassis, front panel, cosmetic items and accessories.

      (c) Dismantling, removal and re-installation of any repairing product installed at a location higher than 7 ft. (from the floor), or at any difficult working place.

      (d) Re-installation, removal, relocation or transportation of the product.

      (e) Due to foreign objects (Such as coins, keys or cotton swabs, etc.) caused by the product generates a strange noise in the use of or inability to drain properly.

      (f) All decontamination, pest and mold in addition to services,


    Example for the above cases is not within the coverage of warranty and related to inspection and cleaning fees will be responsible by the customer.

  4. The company will not be liable for any problem, damage or loss due to improper installation not installed by our company.
  5. This warranty is invalid in the following cases :

      (a) If the product has been damaged out of misuse, negligence, accident and natural disaster.

      (b) If the product has been repaired, modified by persons other than company.

      (c) If the serial number has been altered, effaced and/or removed.

      (d) The product is not according to the official instructions provided by the installation.

      (e) Machines for commercial use.

      (f) Due to foreign objects (such as coins, keys or cotton swabs, etc.) caused by mechanical damage.

  6. The Company will not be liable for any loss directly or indirectly caused from breakdown of the equipment.
  7. Samsung reserves the right in its sole and absolute discretion to use any refurbished (instead of brand-new) components for providing warranty, repairing and maintenance services and charge Samsung's customers such component fees (with prior quotation).
  8. For small or portable appliance, customer will be required to bring the product to and from our service centre whenever service is required.
  9. Unless otherwise stipulated, this Warranty Card is valid only for products purchased in Hong Kong or Macau. This warranty services provided in Hong Kong are not applicable to Macau and vice versa.
  10. If no elevator services is available for premises which Samsung deliver on-site services, Samsung may impose charges for colleting and delivery the products to and from Samsung’s repair centre for inspection or repair service at the prevailing rate.
  11. For remote areas service, travelling fee will be charged and customer will be charged and in the case workshop service is needed, customer will be responsible for the back and forth of the products to and from our service centre.
  12. Please keep and present this warranty card together with the official purchase invoice to our technicians for inspection during each service.

WARRANTY TERMS AND CONDITIONS(Set Top Box)

  1. For any defect, in the judgment of our technicians, caused under normal usage, SAMSUNG ELECTRONICS HK CO. LTD. is responsible for repairing and replacing parts free of charge within 12 months free warranty period (except accessories and some parts). Any replaced defective parts will become the Company’s Property.
  2. Free warranty service does not cover the following items :

      (a) Renewal and replacement of cabinet, chassis, front panel, cosmetic items and accessories.

      (b) Dismantling, removal and re-installation of any repairing product installed at a location higher than 7 ft. (from the floor), or at any difficult working place.

      (c) Re-installation, removal, relocation or transportation of the product.

  3. Company will not be liable for any problem, damage or loss due to improper installation not installed by our company.
  4. This warranty is invalid in the following cases :

      (a) If the product has been damaged out of misuse, negligence, accident and natural disaster.

      (b) If the product has been repaired, modified by persons other than SAMSUNG ELECTRONICS HK CO. LTD.

      (c) If the serial number has been altered, effaced and/or removed.

      (d) Fail to follow the installation instructions provided.

      (e) Machines for commercial use.

  5. The company will not be liable for any loss directly or indirectly caused from breakdown of the equipment.
  6. For small or portable appliance, customer will be required to bring the product to and from our service centre whenever service is required.
  7. This warranty is applicable in Hong Kong area.
  8. For outlying islands service, traveling fee will be charged and in the case workshop service is needed, customer will be responsible for the back and forth of the products to and from our service centre.
  9. Please keep and present this warranty card together with purchase invoice / acknowledged document to our technicians for inspection during each service.
  10. In case of any disputes, Samsung reserves all rights for final judgement.
  11. This warranty terms and conditions have been translated into Chinese If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.
  12. Please also refer to http://www.samsung.com/hk/support/warranty/ ( under Set Top Box- included External HDD section ) for other warranty information (“Other Terms”) which forms an integral part of this Warranty Card Agreement. Other Terms may be subject to change from time to time. In case of any inconsistency and conflict between the terms hereof and the Other Terms, the Other Terms shall prevail.

WARRANTY TERMS AND CONDITIONS(Hard Disc External)

  1. For any defect, in the judgment of our technicians, caused under normal usage, SAMSUNG ELECTRONICS HK CO. LTD. is responsible for repairing and replacing parts free of charge within 36 months free warranty period (except accessories and some parts). Any replaced defective parts will become the Company’s Property.
  2. Free warranty service does not cover the following items :

      (a) Renewal and replacement of cabinet, chassis, front panel, cosmetic items and accessories.

      (b) Dismantling, removal and re-installation of any repairing product installed at a location higher than 7 ft. (from the floor), or at any difficult working place.

      (c) Re-installation, removal, relocation or transportation of the product.

  3. Company will not be liable for any problem, damage or loss due to improper installation not installed by our company.
  4. This warranty is invalid in the following cases :

      (a) If the product has been damaged out of misuse, negligence, accident and natural disaster.

      (b) If the product has been repaired, modified by persons other than SAMSUNG ELECTRONICS HK CO. LTD.

      (c) If the serial number has been altered, effaced and/or removed.

      (d) Fail to follow the installation instructions provided.

      (e) Machines for commercial use.

  5. The company will not be liable for any loss directly or indirectly caused from breakdown of the equipment.
  6. For small or portable appliance, customer will be required to bring the product to and from our service centre whenever service is required.
  7. This warranty is applicable in Hong Kong area.
  8. For outlying islands service, traveling fee will be charged and in the case workshop service is needed, customer will be responsible for the back and forth of the products to and from our service centre.
  9. Please keep and present this warranty card together with purchase invoice / acknowledged document to our technicians for inspection during each service.
  10. In case of any disputes, Samsung reserves all rights for final judgement.
  11. This warranty terms and conditions have been translated into Chinese If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.
  12. Please also refer to http://www.samsung.com/hk/support/warranty/ ( under Set Top Box- included External HDD section ) for other warranty information (“Other Terms”) which forms an integral part of this Warranty Card Agreement. Other Terms may be subject to change from time to time. In case of any inconsistency and conflict between the terms hereof and the Other Terms, the Other Terms shall prevail.

Service Policy / Warranty

  1. Samsung provides one year on-site repair service, including parts and labour for the printer. Unless otherwise stipulated, this Warranty Card is valid only for products purchased in Hong Kong or Macau. The warranty services provided in Hong Kong are not applicable to Macau and vice versa.
  2. Customer must present the original Warranty Card together with original purchase invoice to Samsung’s technician for verification when warranty service is rendered. Service fee will be charged if any one of the documents cannot be produced.
  3. This warranty covers hardware only. Accessories such as Toner, Cartridge, Drum Cartridge, Waste Toner Tank, ITB Unit are excluded in the warranty.
  4. Samsung does not provide warranty for any preloaded or bundled software. Samsung reserves all rights to make the final judgement on evaluating the malfunction or breakdown of the Printer caused from software or hardware.
  5. Samsung is not obligated to re-install preloaded software. Handling fee will be charged for the request of re-installation service.
  6. The warranty service is offered to the Printer which has defect caused under normal use, in the judgement of Samsung’s technician. The warranty is null and void under the following circumstances :

      (a) if the product has been damaged through abuse, misuse, negligence (such as bumping, wetting). fault woltage supply. air/water pollution \ accidents and natural calamities.

      (b) if the product, included hardware and preloadect software, has been modified, altered and or repaired by persons other than Samsung of Samsung’s authorized service centers;

      (c) if the serial number has been altered, affected or removed.

      (d) if using non-samsung toner and non-genuine consumable.

  7. The defective part should go with the whole unit in case of repair.
  8. Any defective part which has been replaced, shall be Samsung’s property.
  9. Under no circumstances is Samsung liable for loss directly or indirectly for any of the following:

      (a) third-party claims against you for losses or damages;

      (b) loss or damage to your records, information or data;

      (c) economic consequential damages including lost profits.

  10. Customer should backup his/her own hard disk contents of his/her own accord before repair. Samsung shall not provide hard disk backup service.
  11. In case of repair, hard disk content may be destroyed and customer will not be informed in advance. Samsung shall not be liable for any data, records or program lost due to repair.
  12. Samsung shall only honor the warranty card issued by Samsung.
  13. No warranty card or supplementary copy will be issued in case of damage or lost. Samsung reserves the right to charge the customer for new issue.

Service Policy / Warranty

Please read the following Product Warranty Terms and Conditions carefully before signing the service order receipt:

  1. For handset and charger defects that occur under normal operating circumstances, subject to verification by Samsung Electronics H.K. Company, Limited (hereinafter called the “Company”), free of charge repair service shall be provided by the Company within one (1) year commencing from the date of sales invoice. Valid Sales invoice must be issued by authorized resellers or affixed with model and serial number label printed by authorized distributors.
  2. Subject to Clause 12 hereunder, handset battery is warranted for one (1) year from the date of sales invoice.
  3. Built-in handsfree ear microphone is warranted for three (3) months from the date of sales invoice.
  4. This warranty shall not apply and the repair charges shall be separately quoted by the Company in the event of:

      (a) any willful modification, alteration or repair in any way made to any part of the product by any persons other than the Company; or

      (b) (b) any damage caused by misuse, misapplication of electricity, malicious acts, negligence, inflow of any liquid or dirt, accident, natural calamities, or physical force.

  5. All changed parts are non-returnable.
  6. For handsets with invisible defects, if customers request to collect their handsets after inspection and a repair quotation is delivered, the Company may not be able to restore the handsets back to the original defective status (including but not limited to handset frame, function and original defects).
  7. Unless otherwise stipulated, this Warranty Card is only valid for product purchased in Hong Kong SAR or Macau SAR and any warranty shall only be applied in its respective region.
  8. Please keep this Warranty Card in proper condition. Customers are required to present this Warranty Card and the original sales invoice to the Company upon request for warranty service.
  9. Data stored in the handsets may be lost after the inspection and / or repair and thus should be properly backed up by the customers beforehand. The Company shall not be responsible for any indirect or consequential loss, loss of profits and/or loss of data as a result of provision of repair service.
  10. Any alteration to this Warranty Card renders it invalid.
  11. The Company reserves the right in its sole and absolute discretion to use any refurbished (instead of brand-new) components in providing the repair service and charge the customers corresponding component fees according to the quotation.
  12. The warranty does not cover consumable parts, including but not limited to battery, that can be diminished over time, unless failure has occurred due to defects in materials or workmanship.

**** List of authorized dealers: http://www.samsung.com/hk_en/authorizedretailer


Mainland China Warranty Service for Genuine Samsung Smartphone purchased from Hong Kong/Macau authorized dealers ("Hong Kong/Macau Genuine Samsung Mobile Phones"):

Due to the close trade developments and collaborations across Mainland China, Hong Kong and Macau, Mainland China warranty service for Hong Kong/Macau Genuine Samsung Smartphone has been launched for Samsung users to enjoy comprehensive after-sales services. Users of Hong Kong/Macau Genuine Samsung Smartphone can now enjoy a one-year warranty service at Samsung-authorized service centres located in the key cities in Mainland China. With this initiative, Samsung users commuting between Mainland China and Hong Kong or between Mainland China and Macau can also enjoy after-sales services in Mainland China with greater convenience.

For any enquiries, please call Samsung customer hotlines:
Mainland China: +86 400-810-5858
Hong Kong: +86 400-810-5858

Warranty terms and conditions for Hong Kong/ Macau Genuine Samsung Smartphone in Mainland China:

  1. Any Hong Kong/ Macau Genuine Samsung Smartphone (not applicable to batteries and other accessories) is eligible for local warranty service from the place of purchase, plus a one-year warranty service (warranty period is counted from date of purchase printed on sales invoice) at designated service centres in Mainland China ("Mainland China Designated Service Centres"), by presenting the original sales invoice issued by authorized dealers and warranty certificate (customer copy). This service does not cover product returns or component replacements. Users may contact Customer Service Centres of the place of purchase (Hong Kong or Macau) for such service.
  2. Repair service for Hong Kong/ Macau Genuine Samsung Smartphone at the Mainland China Designated Service Centres is provided subject to Samsung’s after-sales service policies in Mainland China (For further details, please visit http://www.samsung.com/cn/support/warranty/warrantyinformation1.html). For Hong Kong/ Macau Genuine Samsung Smartphone with expired warranty or damage caused by human factors or if the user of which is found violated any Repair Service or Warranty Terms and Conditions applicable in Hong Kong or Macau, such smartphones are not eligible for warranty coverage in Mainland China, in which case any repair expenses shall be borne by the users.
  3. Given models variance between smartphones sold in Mainland China and Hong Kong/ Macau, Hong Kong/ Macau Genuine Samsung Smartphone may require a longer repair period in Mainland China Designated Service Centres for warranty service. In the event of dispute, Samsung Electronics H.K. Company, Limited reserves the right of final decision.
  4. ‘Repair, Replacement and Refund Service Guarantees’ for mobile phones purchased in Mainland China is not applicable to Hong Kong/ Macau Genuine Samsung Smartphones.
  5. Save and except for the warranty service terms and conditions contained herein, the existing Product Warranty Terms and Conditions applicable to the products in Hong Kong and Macau remain unchanged, until further notification.
  6. These warranty service terms and conditions are enforced under the principle of non-infringement or non-violation of laws and regulations of China, Hong Kong or Macau. If any provision or a portion of these terms and conditions are unlawful or cannot be enforced, the said portion of the terms and conditions shall be rendered void. No person shall pursue any claim and/or action of any kind against Samsung Electronics H.K. Co., Limited or its affiliates based on such a reason.
  7. ‘Mainland China’ does not include Hong Kong, Macau and Taiwan
  8. Should there be any inconsistency between Chinese and English versions, the English version shall prevail.

For details of our Mainland China Designated Service Centres, please refer to http://www.samsung.com/hk/china_warranty_address/

Terms and Conditions

This Samsung Extended Warranty Plan (the "Plan") extends the original manufacturer's warranty on mobile phones or tablets (the "Product") for a fixed period of one (1) year. The Plan commences on the day after the expiry date of the original manufacturer's warranty and it covers repairs or replacement (as appropriate) of any defective part of the Product , subject to the terms and conditions contained in the original manufacturer's warranty and the terms and conditions contained herein.

The Plan is subject to the following terms and conditions:

  1. The Plan may be purchased at any time prior to the expiry of the original manufacturer's warranty (up until a maximum of 12 months) accompanying the purchased Product. Samsung Electronics H.K. Company, Limited may remove any Product from being eligible to purchase the Plan at any time prior to purchase as it determines in its sole discretion without prior notice. The Plan cannot be purchased for commercial Product and/or commercial use.
  2. The Plan does not cover wear and tear, defects or damage resulting from accident, misuse, abuse, neglect, unusual physical damage, liquid damage, cosmetic damage, or unauthorized modification of the Product, including any change or enhancement in colour, texture or finish.
  3. The Plan does not cover in-box accessories or additional accessories purchased , including but not limited to batteries, chargers, USB cables, S Pen, SD Card, adapters, Bluetooth device, battery cover, face plates, screen protectors, personalized data, customized software, ringtones, games, screen savers, add-on devices, ancillary/peripheral equipment, setup or installation, adjustments to the antenna system, cleaning of components or routine maintenance or damage or loss caused by the use of the foregoing.
  4. The Plan does not cover failure of the Product due to computer viruses or similar unauthorized intrusive codes or programming.
  5. Under no circumstance shall Samsung Electronics H.K. Company Limited or its affiliates, or any of their employees, agents, service providers, suppliers, sub-contractors, directors, officers or shareholders be liable for indirect, incidental or consequential loss or damage, including but not limited to loss of profit or loss of business, caused by the failure of the Product, loss of use of the Product or the repair, faulty repair or replacement of the Product, even if such loss or damage are attributable to or caused by the fault or negligence of Samsung Electronics H.K. Company, Limited or its affiliates or any of their employees, agents, service providers, suppliers or subcontractors.
  6. Samsung Electronics H.K. Company, Limited's liability under the Plan is limited to the greater of the cost of the necessary repairs or the replacement cost of the Product.
  7. Samsung Electronics H.K. Company, Limited's obligations under the Plan are continued if a replacement of Product is issued when deemed necessary by Samsung Electronics H.K. Company, Limited and the Plan will continue to be in effect upon such replacement until the expiry date of warranty under the Plan.
  8. If no claims are made under the Plan during the extended warranty period, the purchase price paid for the Plan is not refundable, except as may otherwise be stated in the Plan.
  9. Except as modified herein, the terms and conditions contained in the original manufacturer’s warranty shall apply to the Plan.
    Please visit http://www.samsung.com/hk_en/support/warranty/ for the Warranty Information.
  10. No cancellation or refund is available .
  11. CLAIM PROCEDURE
    Original sales invoice issued by Samsung Electronics H.K. Company, Limited's authorized dealers (List of authorized dealers: http://www.samsung.com/hk/authorizedretailer/ ) and extend warranty certificate (or any other acknowledged document) are required to verify the Plan coverage and eligibility before any warranty service can be offered. The Plan is administered and provided by Samsung Electronics H.K. Company, Limited.
  12. Should there be any inconsistency between Chinese and English versions, the English version shall prevail.