Bad Weather Service Arrangement

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Bad Weather Service Arrangement

Learn more about our service arrangement when Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Warning Signal is in force.

On-site Repair / Installation Service


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 1PM: Resume service gradually within 2 hours
	Cancelled after 1PM: Service suspended for the rest of the day

Service Centre


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 4PM: Resume service within 2 hours
	Cancelled after 4PM: Service suspended for the rest of the day

*Customers who have pre-booked our services will be contacted to reschedule if warning signal is issued during Service Centre's operating hours

Experience Store


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 4PM: Resume service within 2 hours
	Cancelled after 4PM: Service suspended for the rest of the day

Live Chat


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Limited service provided
	Cancelled: Resume service within 2 hours

Customer Service Hotline


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 8PM: Resume service gradually within 2 hours
	Cancelled after 8PM: Service suspended for the rest of the day

Delivery Service (Home Appliances)


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 2PM: Resume service gradually within 2 hours
	Cancelled after 2PM: Service suspended for the rest of the day

Service may be adjusted subject to weather and traffic condition. For enquiry, please contact us via Live Chat or Email. Samsung agents will be at your service as soon as possible. Thank you for your understanding.

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