Galaxy Z Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat (Open 24 Hours). Alternatively, you may call our call center consultants at 3698 4698 (09:00-24:00).

Galaxy Z Express Fastline

We have reserved Express Fastline service for you to save your waiting time when you head down to our service center.

Ticket A: Galaxy Z (Flip/Fold) Priority

Mobile Information Transfer Service

We can help to transfer your data from an old smartphone to a new smartphone (including phonebook contacts, music, photos, messages and WhatsApp data).

Please make online reservation in advance

Screen Protector Benefit

We will provide you with free original main screen protector service twice, within the first year from the purchase date.

* Please make an appointment at Live Chat Support to redeem it before you go to Samsung Customer Service Center in Hong Kong.

One on One Personal Tutorial

( For Galaxy Z Fold4 only )

Get much more from our one to one privileged education course which will be conducted in our service center, so that you can experience a more premier service.

Appointment have limited quota, first come first served. Act Now! (This service will end on December 31, 2022)

Please make appointment with us on Live Support via Live Chat (Open 24 Hours).

Video Consultation

( For Galaxy Z Fold4 only )

Worry-free video consultation will be exclusive for you to communicate with our customer service consultants at your convenience. Appointment have limited quota, first come first served. (This service will end on December 31, 2022)

* Please make appointment with us on Live Support via Live Chat (Open 24 Hours). Service hours for Video Consultation will be available on Monday to Friday from 10 am - 4pm.

Door to Door Plus

( For Galaxy Z Fold4 only )

We can arrange ONE time free of charge round trips pick-up and delivery service (Service Value HK$800/ trip) for you when device needs to be repaired and a diagnostic device check at your footstep before collecting the device. You may call our center hotline at 3698 4698 (09:00-24:00) for appointment

＊We can arrange device diagnostic service on next business day (Except for public holidays).
＊Service is only available in Hong Kong

Samsung Care+ Protection ( Add-on Purchase )

Enjoy your 『Galaxy Z』 with added peace of mind. You can add-on purchase Samsung Care+ service plan to provide better protection for your device.

For Samsung Care+ service plan coverage, please click here for more information.