Check the information codes of the dryer

If the washing machine fails to operate, you may see an information code on the screen. In most cases, it is not a mechanical problem. Check the codes and instructions below and try the suggestions that are given. If any code keeps appearing on the screen, please contact a local Samsung service centre for further support. 

Major information codes

The first step before you do anything else in order to get the dryer back in operational mode is to unplug the dryer and wait at least 30 seconds before reconnecting it. Sometimes just doing this will help the dryer's internal motherboard reset and begin to function properly.

Major information codes

Information Codes

Solutions

dC, dE

Door is open

Dryer operation with the door open.

-Close the door and start again.

-Make sure no laundry is not caught in the door.

-Check if the Child Lock is on. If the Child Lock is on, you may get this message when you open the door even though the dryer is not operating.

-If this information code remains, please contact a Samsung service centre.

NC, NC1

Check filter

Lint filter problem.

-Check the lint filter assembly.

-If this information code remains, please contact a Samsung service centre.

NC2

Check inner cover of 

heat exchanger

Internal heat exchanger cover problem

-Check the internal heat exchanger cover assembly.

-If this information code remains, please contact a Samsung service centre.

5C, 5E

Check drainage

Draining malfunction / Draining pump malfunction / Frozen draining hose / Water tank full

-Make sure that the draining hose is not bent or damaged.

-If the hose is frozen, wrap the hose with a towel soaked in warm water for approximately ten minutes to thaw the hose.

-Empty the water tank, turn on the dryer, and start again.

-If this information code remains, please contact a local Samsung service centre.

tC, tE

Air temperature sensor problem.

-Clean the lint filter or the heat exchanger.

-Check for a clogged lint screen.

-Check if the vent system is restricted.

-If this information code remains, please contact a Samsung service centre.

tC5, tE5

Compressor temperature sensor problem.

-Wait two to three minutes.

-Turn the power back on and start again.

-Check for a clogged lint screen.

-Check if the vent system is restricted.

-If this information code remains, please contact a Samsung service centre.

FIL + tEr

Buzzer rings

Heat exchanger needs to be cleaned.

-Clean the heat exchanger.

-If this information code remains, please contact a Samsung service centre.

Note: 

  • If you find an information code that is not listed on this page, please find a manual with the specific model number.
  • It may have a different code depending on the model.
  • If you are unable to clear the information code from your washing machine, please contact the Samsung service centre for further support.

Other information codes

Major information codes

Information Codes

Solutions

3C, 3E

Check the Inverter motor for operation.
-Try restarting the cycle.

-If this information code remains, contact a Samsung service centre.

AC, AE

Electronic control problem (Invalid Communication).

-Please contact a Samsung service centre.

AC6, AE6

Check the communications between the main and the inverter PBAs.

-Try restarting the cycle.

-If this information code remains, please contact a Samsung service centre.

HC, HE

Compressor overheating / High temperature heating check.

-Check the circuit breakers in your home's electrical box to see if they have tripped. Reset if they have tripped.

-Unplug the dryer and check the wiring connections on the heating element. (This requires a licensed professional electrician.)

-Clean the lint filter.

-If this information code remains, please contact a local Samsung service centre.

FC, FE

Invalid power source frequency

-Try restarting the cycle.

-If this information code remains, please contact a Samsung service centre.

9C1/9E1

9C2/9E2

The electronic control needs to be checked.

-Check if the power is supplied properly.

-Check if the power cord is plugged in. 

-If this information code remains, please contact a Samsung service centre.

dF

Incorrect door switch.

-Unplug the dryer and check for loose or damaged wiring connections in the door/lock switch circuit.

-It may be necessary to replace the entire door lock/switch. If so, please contact a Samsung service centre.

Note: 

  • If you find an information code that is not listed on this page, please find a manual with the specific model number.
  • It may have a different code depending on the model.
  • If you are unable to clear the information code from your washing machine, please contact the Samsung service centre for further support.

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