Warranty Information

Warranty Information

Warranty Information. Warranty Information.

Mobile Phone

    • Information

      Ensure your device is running the latest software update and backup your device before a repair

    • Warranty Service

      Repair completed to same unit via pick up / recorded delivery service

    • Warranty Period

      24 Months

    • Information

      Ensure your device is running the latest software update and backup your device before a repair

    • Warranty Service

      Repair completed to same unit via pick up / recorded delivery service

    • Warranty Period

      24 Months

  • Tab
    • Information

      Information Ensure your device is running the latest software update and backup your device before a repair

    • Warranty Service

      Repair completed to same unit via pick up / recorded delivery service

    • Warranty Period

      24 Months

    • Information

      Ensure your device is running the latest software update and backup your device before a repair

    • Warranty Service

      Repair completed to same unit via pick up / recorded delivery service

    • Warranty Period

      24 Months

    • Information

      Bundled with mobile device

    • Warranty Service

      Exchange accessory via post

    • Warranty Period

      12 Months

    • Information

      Bundled with mobile device

    • Warranty Service

      Contact your nearestService Centre or get in touch with the Call Centre.

    • Warranty Period

      12 Months

    • Information

      Bundled with mobile device

    • Warranty Service

      Exchange accessory via post

    • Warranty Period

      6 Months

Audio Visual Products

    • Information

      Screen size 32" or less

    • Warranty Service

      Carry in

    • Warranty Period

      12 Months

    • Information

      Screen size 37" or greater

    • Warranty Service

      In-home

    • Warranty Period

      12 Months

    • Warranty Service

      Carry in / Pick up & return

    • Warranty Period

      12 Months

    • Warranty Service

      Carry in / Pick up & return

    • Warranty Period

      12 Months

    • Warranty Service

      Carry in / Pick up & return

    • Warranty Period

      12 Months

  • MP3
    • Warranty Service

      Postal return

    • Warranty Period

      12 Months

    • Information

      3D Glasses, Camera, Wifi, Modules

    • Warranty Service

      Postal return

    • Warranty Period

      12 Months

IT & Business

    • Warranty Service

      On site / pick up

    • Warranty Period

      36 months

    • Information

      Ensure your device is running the latest software update and backup your device before a repair

    • Warranty Service

      On site / pick up

    • Warranty Period

      36 months

    • Warranty Service

      Pick up

    • Warranty Period

      24 Months

    • Information

      Models: CLP-360, CLP-365, CLP-415

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: CLP-300, CLP,310,CLP-315,CLP-320,CLP-325,CLP-350,CLP-500,CLP-510,CLP-600,CLP-610,CLP-620,CLP-650,CLP-660,CLP-670,CLP-680,CLP-775

    • Warranty Service

      On site

    • Warranty Period

      12 Months

    • Information

      Ensure your unit is updated to the latest software before requesting a repair

    • Warranty Service

      On site / pick up

    • Warranty Period

      24 months

    • Information

      Ensure your unit is updated to the latest software before requesting a repair

    • Warranty Service

      On site / pick up

    • Warranty Period

      36 months

    • Information

      All data must be backed up prior to service

    • Warranty Service

      Pick up

    • Warranty Period

      12 months

    • Information

      If bundled with device at point of sale

    • Warranty Service

      Pick up

    • Warranty Period

      12 months

    • Information

      If sold separately

    • Warranty Service

      Return to retailer

    • Warranty Period

      12 months

Print Solutions

  • Fax
    • Information

      Models: SF-360,SF-365TP,SF-370,SF-371P,SF-375TP,SF-560,SF-565P,SF-650,SF-750,SF-755,SF-760

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: SF-5800, SF-6800, SF-6900

    • Warranty Service

      On site

    • Warranty Period

      12 Months

    • Information

      Ensure your device is running the latest software update and backup your device before a repair

    • Warranty Service

      On site / pick up

    • Warranty Period

      36 months

    • Information

      Models: CLX-3300,CLX-3305

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: ML-2160,ML-2165,ML-2955,ML-3310,ML-3710/ML-1630,ML-1640,ML-1660,M-1665,ML-1710,ML-1750,ML-1755,ML-1865,ML-1910,ML-1915,ML-2010,ML-2240,ML-2245,ML-2245,ML-2510,ML-2525,ML-2570,ML-2580,ML-2850,ML-2851,ML-2855,ML-2950,SL-M2820,SL-M2825,SL-M3825,SL-M4025

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: SL-M2820, SL-M2825

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: ML-1650,ML-1651,ML-2150,ML-2151,ML-2152,ML-2155,ML-2250,ML-2251,ML-2552,ML-2571,ML-3050,ML-3051,ML-3471,ML-3560,ML-3561,ML-4050,ML-4510,ML-4550,ML-5010,ML-5015,ML-5510,ML-6040,ML-6510

    • Warranty Service

      On site

    • Warranty Period

      12 Months

    • Information

      Models: SCX-3200,SCX-3205,SCX-3400,SCX-3405,SCX-4726,SCX-4729,SCX-4833/SCX-4300,SCX-4321,SCX-4500,SCX-4600,SCX-4623,SCX-4824,SCX-4825,SCX-4828,SL-M3370

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: SL-M2670,SL-M2675,SL-M2870,SL-M2875

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: SCX-4720,SCX-4725,SCX-5312,scx-5315,SCX-5330,SCX-5530,SCX-5635,SCX-5637,SCX-5737,SCX-5835,SCX-6122.SCX-6220,SCX-6320,SCX6322,SCX-6345,SCX-6545/SCX-6555,SCX-8030,SCX-8040,SCX-8123,SCX-8128,SCX-8230,SCX-8240

    • Warranty Service

      On site

    • Warranty Period

      12 Months

    • * Warranty Service type applicable to Mainland, Ireland and UK only.

Photography

    • Information

      CSC Models (NX Range)

    • Warranty Service

      Postal service

    • Warranty Period

      12 Months

    • Information

      Compact

    • Warranty Service

      Postal service

    • Warranty Period

      12 Months

    • Information

      Galaxy Camera

    • Warranty Service

      Postal service

    • Warranty Period

      12 Months

    • Warranty Service

      Postal service

    • Warranty Period

      12 Months

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

Home Appliances

    • Information

      10 years parts only warranty on Digital Inverter Motor*

    • Warranty Service

      In-home

    • Warranty Period

      24 Months

    • Warranty Service

      In-home

    • Warranty Period

      24 Months

    • Information

      10 years parts only warranty on Digital Inverter Motor*

    • Warranty Service

      In-home

    • Warranty Period

      24 Months

    • Information

      10 years parts only warranty on Digital Inverter Motor*

    • Warranty Service

      In-home

    • Warranty Period

      24 Months

    • Warranty Service

      In-home

    • Warranty Period

      24 Months

    • Warranty Service

      In-home

    • Warranty Period

      12 Months

    • Warranty Service

      In-home

    • Warranty Period

      24 Months

  • Hob
    • Warranty Service

      In-home

    • Warranty Period

      24 Months

    • Warranty Service

      In-home

    • Warranty Period

      24 Months

    • Information

      Models: SC8790, SC9540, SC8650, SU8860, SU6780, SU9365, SU6760.

    • Warranty Service

      Pick up & return

    • Warranty Period

      12 Months

    • Information

      Models: VCC8650V41/XEU,VCC8790H4A/XEU,VCC9540H4K/XEU,VCU6760S4K/XEU,VCU6780S4A/XEU,VCU8860V4K/XEU,VCU8860V4R/XEU,VCU9360S4K/XEU,
      VCU9360S4W/XEU,VCU9365S4K/XEU,VCU9380V4K/XEU,VCU9385V4K/XEU,VC20F70HDER/EU,VC20F70HDFN/EU,VC20F70UKGC/EU

    • Warranty Service

      Pick up & return

    • Warranty Period

      5 years

    • Information

      All other models

    • Warranty Service

      Pick up & return

    • Warranty Period

      24 Months

    • Warranty Service

      In-home

    • Warranty Period

      12 Months

Memory / Storage

Warranty Policy

The warranty card and warranty information included with the product provides details of the warranty for the product and the associated terms and conditions.

The information included with the product may provide a specific website address for the warranty information, in which case the warranty for the product is as stated at that website address.

The warranty periods and warranty services referred to above are intended as a guide only and variations may occur. If there are differences between the warranty card and information included with the product and the information shown above, the warranty card and information included with the product shall apply.

The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged.

The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.

The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.

To obtain service under the warranty, please contact our customer care centre using the details shown below.

European Warranty Policy

Consumers who are using a product in a country in the European Economic Area and Switzerland (“Europe”) which was first purchased in another country in Europe can obtain warranty services. The period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.

The minimum warranty to be provided in Europe is shown here.

Please note that this is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect statutory rights of end-users.

To make a claim under this warranty, end-users must produce the original proof of purchase (i.e. when the product was originally sold to an end-user).

Promotions extending or enhancing the terms of the limited manufacturer’s warranty are country specific and cannot be claimed in countries other than the promoting country.

To obtain technical assistance or to book a service/repair for a product first purchased in another country in Europe, please contact our customer care centre using the details shown below.

Customer care centre contact details


UK - 0330 SAMSUNG (7267864)
EIRE - 0818 717 100
Monday - Saturday | 9am to 6pm (including bank holidays)
Click here to find your nearest service centre.

Please note that our opening hours may change on public and bank holidays. To maintain and improve the quality of our service, we may monitor and/or record telephone calls. If you need to call us from overseas, or prefer not to use 0330 SAMSUNG, you can call +44 (0)1932 454358. Call costs vary - please contact your provider for details.

CONTACT
Good Friday 14th April | 9:00 to 18:00
Saturday 15th April | 9:00 to 18:00
Sunday 16th April | CLOSED
Easter Monday 17th April | 9:00 to 18:00

B2B and Print Support | Monday to Friday 9am to 6pm


Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages. Call charges are subject to change and this information is provided as a reference only. Calls maybe recorded for training and quality purposes. For information on how we collect and use your details, please refer to our Privacy policy