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  • [Support Alert] Samsung Initiates UK & Ireland Product Exchange Programme for Galaxy Note7 Devices

    Samsung Electronics Co. Ltd. has announced details of the UK and Ireland Product Exchange Programme for Galaxy Note7 owners. This programme has been launched following the announcement made on 2nd September 2016, regarding isolated battery cell issues with the Galaxy Note7 device. While there have been only ...

    Sep 08, 2016

  • [Support Alert] EIRE statement regarding Galaxy Note7.

    EIRE statement regarding Galaxy Note7. “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell iss...

    Sep 02, 2016

  • [Support News] Customer Warning - Lottery Scam

    Samsung has received reports that SMS text messages, emails, Facebook messages, and LinkedIn messages have been sent pretending to be from Samsung, claiming that the recipient has won a cash prize or a lottery. Recipients are asked to call a UK phone number, send an email, or access a website, where they are ...

    Apr 16, 2015

  • [Support Alert] Safe Battery Use

    If your mobile phone battery is damaged, for example if it is dented, we recommend that you stop using it immediately and replace it with a Samsung genuine battery. If a damaged battery is used, this may affect performance of the battery and in some cases cause damage or injury through overheating, fire or ex...

    Apr 16, 2015

  • [Support News] Free upgrade to Windows 8.1

    Microsoft is currently providing a free upgrade to Windows 8.1 for Windows 8 users through their website. This free upgrade is, therefore, available for Samsung Windows 8 computer users. Follow the steps below to upgrade your system. 1. Update Windows 8 product drivers and software Use "SW Update&q...

    Nov 01, 2013

  • [Support News] Samsung Smart TV Reaches Milestone with 2 Millionth Application Download

    Samsung Electronics Co, Ltd. today announced that Samsung Apps, the world’s first application store for the television, has reached its two millionth TV application download globally. The milestone is the latest in Samsung’s Smart TV category leadership, which was on full display at the Consumer Electronics S...

    Jan 19, 2011

  • [Support News] Samsung Reveals Its Agenda for a Smarter Life at CES 2011

    Samsung awarded 37 CES 2011 Innovation Awards, including two Best of Innovations for its TVs, digital cameras and 3D monitors CES, Las Vegas – January 5, 2011 – Underscoring its position as a design leader, today Samsung unveiled its portfolio of 2011 consumer electronics highlighted by new smart TVs, consum...

    Jan 09, 2011

  • [Support Alert] SAMSUNG announces home-visit & repair programme for RS21 and RS60 range fridge freezers

    London, UK, October 29, 2009 - SAMSUNG Electronics UK today announced a programme to visit the homes of customers to resolve an issue identified in certain now-discontinued RS21 and RS60 range fridge freezers, manufactured between March 2005 and June 2006. SAMSUNG Electronics has decided to take this action a...

    Oct 30, 2009