My washing machine is displaying an error code. What does it mean and how do I fix the problem?

Last Update date : 2016.04.21

Please use the table below to find the error code that is appearing on your Samsung washing machine and the solution needed to resolve the issue.

 

New Code

Old Code

Cause

Solution

1E

E7

Water level sensor Issue

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

3E

3E1

3E2

3E3

3E4

EA

EB

Motor defect

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

4E

E1

Water supply error. The appliance is not detecting that the unit is filling with water.

·         Check water supply is turned on and that there is adequate water pressure (min:0.5bar, max: 8bar).

·         Check to see if the water hoses are not kinked. Check Inlet filters inside end of Water Valve.  

·         If water supply is OK, please call the customer support team.

4E1

4E2

4Ed

Water temperature issue

·         Check water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

·         If problem persists please call the customer support team.

5E

E2

Water drainage issue. Water is not draining from appliance.

·         Check drainage pump filter for blockages (e.g. lint, coins hair, clips)

·         Check drain hose and waste connection for kinks and blockages.

Then select a spin cycle to drain

the remaining water in the appliance.

·         If problem persists please call the customer support team.

6E

 

Water heater not functioning

·         Please call the customer support team.

6F

 

Unknown: this is not an error code. Contact us about this.

 

·  Please call the customer support team.

8E

 

Over current error

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

9E1

PH1

Power error

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

 9E2

Plo

Power error

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

AE

13E

Signal communication error between Main PCB and Sub PCB

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

bE

 

Motor issue

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

bE1

12E

Power button issue

·         Button held in too long. Check whether any of the buttons are sticking or are stuck in. Disconnect appliance from mains and clean the buttons with a lightly dampened cloth.

·          If problem persists please call the customer support team.

B2/bE2

14E

Control button issue

·         Button held in too long. Check whether any of the buttons are sticking or are stuck in. Disconnect appliance from mains and clean the buttons with a lightly dampened cloth.

·         If problem persists please call the customer support team.

bE3

18E

Button defective

·         Please call the customer support team.

CE

E8

Water cool down issue

·         Check water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

·         If problem persists please call the customer support team.

dE

dE1

Ed

Door issue

·         Check that the door is closed fully.

·         Check nothing is trapping in the door.

·         Check unit is not overloaded.

·         If problem persists please call the customer support team.

dE2

 

On/Off switch error

·         Button is being operated continuously. Please disconnect appliance from mains wait 5 minutes and then try again.

·         If problem persists please call the customer support team.

FE

FE

Fan error

·         Please call the customer support team.

H1

HE

 

Water temperature issue

·         Please call the customer support team.

HE1

E5

Water heater not functioning

·         Please call the customer support team.

HE2

HE2

Dryer heater not functioning

·         Please call the customer support team.

HE3

Steam function does not operate normally

·         Please call the customer support team.

HOT

 

Appliance too hot

·         This is not a fault; appliance fan will continue to run until the appliance is cool enough for the washing to be removed (55°C). Then the door will unlock. – This prevents heater faults.

LE

LE1

E9

11E

Natural drain/Water leak - Low water level detected during cycle.

·         Check that the level of the drain hose is not lower than the base of the washing machine. Additionally check for a water leak. If no trace of water, switch off the power, reconnect and try again.

·         If problem persists please call the customer support team.

OE

OF

E3

Overflow error

·         Too much washing powder/liquid may have been added. Switch off the power to the appliance, wait 30 seconds then Switch the power supply back on. The drain pump should operate to drain the washing machine.

·         If problem persists please call the customer support team.

t1

ee2/t2

tSt

 

Appliance in test mode

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

SUD (sometimes misread as 5UD)

 

This occurs when too much foam is detected and is displayed whilst foaming is being removed.

·         This is not a fault.

·         The appliance will usually cure this fault on its own, however if it does not you will need to run either an "Eco drum clean" cycle (some models) or a 90°C cotton cycle with no detergent or washing load.

·         To prevent this from happening please reduce the quantity of detergent used.

tE

EC

Temperature sensor issue

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

tE1

tE2

tE3

 

Temperature sensor error

·        Please call the customer support team.

UC

 

Excessive fluctuation in the supply voltage

·         Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.

·         If problem persists please call the customer support team.

UE

E4

Unbalanced error - The load in the drum is unbalanced.

·         This is not a fault. The appliance is detecting an unbalanced load and is stopping the spin for safety reasons.

·         To help prevent this from occurring please redistribute washing by adding or removing items to ensure a more balance load.

·         Single large/heavy items such as bath mats or large towels are unlikely to spin on their own so please add 2/3 additional towels and put on another spin cycle.


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