Choose your location and language.

Galaxy Note 8: Transferring data from your previous device

Last Update date : Nov 23. 2020

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

You can restore your data, such as images, contacts, messages, and apps from Samsung Cloud or copy them from your previous device wirelessly or through a USB connector (USB Type-C) via Smart Switch.

Note:
• This feature may not be supported on some devices or computers.

• Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously.
Only transfer content that you own or have the right to transfer.

Smart Switch

Transfer data between mobile devices via Smart Switch. To use Smart Switch, launch the Settings app and tap Cloud and accounts → Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store.

Transferring data using a USB connector (USB Type-C)

You can connect your previous device to your device with the USB connector (USB Type-C) and a USB cable to easily and quickly transfer data.

Galaxy Note 8: Transferring data from your previous device

1 Plug the USB connector (USB Type-C) into the multipurpose jack of your device.

2 Connect your device and the previous device using the previous device’s USB cable.

3 When the app selection pop-up window appears, tap Smart Switch → RECEIVE.

4 In the previous device, tap ALLOW.If you do not have the app, download it from Galaxy Apps or Play Store. Your device will recognise the previous device and a list of data you can transfer will appear.

5 Follow the on-screen instructions to transfer data from the previous device.

Note:
Do not disconnect the USB cable or USB connector (USB Type-C) from the device when you are transferring files. Doing so may cause data loss or device damage. Transferring data increases the battery power consumption of your device. Ensure that your device is sufficiently charged before transferring data. If the battery power is low, data transfer may be interrupted.

Transferring data wirelessly via Wi-Fi Direct

Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.

1 On the previous device, launch Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store.

2 On your device, launch the Settings app and tap Cloud and accounts → Smart Switch.

3 Place the devices near each other.

4 On the previous device, tap WIRELESS → SEND → CONNECT.

5 On your device, tap WIRELESS → RECEIVE and select the previous device type.

6 Follow the on-screen instructions to transfer data from your previous device.

Transferring backup data from a computer

Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch.

Back up data from your previous device to a computer and import the data to your device.

1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.

2 On the computer, launch Smart Switch.

Note:

If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step.

3 Connect your previous device to the computer using the device’s USB cable.

4 On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer.

5 Connect your device to the computer using the USB cable.

6 On the computer, follow the on-screen instructions to transfer data to your device.

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more

Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715

Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.

Find a support centre Book a repair

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.

Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.

Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier

Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786