Why does my Wearable Galaxy/Gear not track my routine on GPS.

Last Update date : Nov 16. 2021

Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

It is common for many users to turn on the exercise and start running before the watch has actually locked on to the GPS satellites. 

Please keep in mind the watch is not a continuous GPS mapping activity tracker and only captures the movement or mapping while using an exercise routine from Samsung Health or other exercise application.

If you are going to start a workout, choose if you would like to start this on the watch or the phone. It is not recommended to start a workout on both devices at the same time as this may conflict as it will work on the same Samsung Health account. 

 

Check below for a step by step process on how to setup and track correctly:

1 Select the Samsung Health App on watch.
2 Scroll down and select the exercise option
1
3 Select workout
2
4 Select Running
3
5 A Popup may appear at this time requesting permission to track location – Select the tick
4
6 You should now be in the running option screen
5
7 Scroll down to Location and select high accuracy
6
8 Push back button and scroll down one to select whether you want the workout to pause when stopping running or not
8
9 Scroll back up to Start running and check on the GPC icon as if it is not locked on to the GPS satellites the icon will flash and not record the mapping until it locks on.
9
10 Once locked on select Start running in order to start the GPS tracked exercise through Samsung Health or other applications.

Note:    Satellites are detected and locked on via line of sight and therefore if the runner is under cover, like running through a tunnel or under a long bridge at any stage then the GPS may stop tracking until the satellite is locked on again with clear line of sight.

Also check out : How to set up the GPS location on a Samsung Galaxy Watch

 

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

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