How do I reset my smartphone to factory default settings? (OS Version 4.4)

How do I reset my smartphone to factory default settings? (OS Version 4.4)

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

 

 

If you wish to reset your smartphone, perform the Factory Data Reset by following these steps:


Note:

■  Images were taken from a device with Android OS version 4.1.2. By performing Factory Data Reset, you will lose all data saved on your device. We highly advise that you secure or back up all of your important files prior performing the below steps.

■  If you upgraded your phone's OS, Factory Data Reset will not revert the OS back to the previous version.

 

Step 1: On Home screen, tap Apps.

 

1

  

 

Step 2: On Apps screen, tap Settings.

 

2

 

 

Step 3: Under Settings, scroll down and tap on Back up and reset.

 

3

 

 

Step 4: Tap Factory data reset.

 

data reset  

 

 

Step 5: Tap Reset device.

 

device  

 

 

Step 6: Enter your unlock pattern, or PIN (when asked), if there is any.


5

 

  

Step 7: Tap Erase everything.

 

7

 

 

 

 

** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

Content Satisfaction Survey

  • Q1
  • Q2
  • Q3

Need more help? Contact Us.

Online

Monday to Friday (Excluding Public Holidays)
8.30am - 8.30pm

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us