My DVD / BD Player Is Skipping, Pixelating, Freezing or Pausing.

My DVD / BD Player Is Skipping, Pixelating, Freezing or Pausing.

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

Symptom:

When using your BD / DVD player the disc often skip or freezes or pixelate

My DVD / BD Player Is Skipping, Pixelating, Freezing or Pausing.

Cause:

The most common causes are dirty disc, finger marks, smudges and some small scratches.

 

Solution:

-Try the following steps

1 Take a soft piece of cloth and gently rub the cleaner starting at the outside edge and making your way to the hole in the center of the disc.
My DVD / BD Player Is Skipping, Pixelating, Freezing or Pausing.
2 Check the disc under a lamp and make sure there are no fingerprints, dust, dirt, or smudges left on the disc. Also check that there are no deep scratches on the disc that will prevent the laser lens from being able to read any of the special data encoded on the disc and can cause a lot of skipping.
3 Turn your player on and insert a cleaning disc from a kit and let it run like a normal disc for a couple of minutes.
My DVD / BD Player Is Skipping, Pixelating, Freezing or Pausing.

If the problem still continues than the issue is most likely related to breakdown of the hardware. 
The hardware issue could be related from simple issue of dust being accumulated on the optical part of the laser to the issue of worn-out laser due to use and/or age. 
The laser assembly contains laser diode which has dissipation and its affected by other aging effects. 

For the further support including contact details of nearby service centre please get in touch with Samsung Customer Care as per the info below.

Content Satisfaction Survey

  • Q1
  • Q2
  • Q3

Need more help? Contact Us.

Online

Monday to Friday (Excluding Public Holidays)
8.30am - 8.30pm

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us