NETFLIX issue on 2014 TV models

NETFLIX issue on 2014 TV models

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

 

Symptom:

Black Screen appears after the NETFLIX apps is launched

Black screen 

 

Cause:

Netflix apps version fails to synchronize with the TV software

 

Solution:

1) Check that your TV should have the latest firmware, Go to Menu->Support->Contact Samsung

     ex. T-MST14UABC : ver 2147.1 and above

           T-GFPUABC     : ver 1320.1 and above

 

2) Perform a cold boot so TV will be able to complete the synchronization

     -> Unplug the power cord (Wait for 10secs)

     -> Plug the power cord (Wait for ~7 minutes to complete)

power 

3) Check Network connection status

network 

 

4) Check  Netflix apps version should be 4.1 and above

      (Apps panel -> Highlight Netflix -> Press and hold ENTER button on the remote control -> Select View Detail)

version 

5) If the issue is not resolved and the App is not updated after the cold boot, please contact our help desk and provide them the TV information

      -> Menu -> Support -> Contact Samsung

contact 

 

 

 

 

 

 

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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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