Failed to play video and an unknown error has occured

Last Update date : Apr 06. 2021

According to the service operation policy, audio and video codec for WMA / WMV format aren’t basically supported on Samsung mobile phones released since 2021.

However, if you download the 3rd party player application that supports WMA / WMV format from Google Play Store, it’s available to play the files properly.

Please search for the WMA / WMV player on Play Store and install it on your device.

If you're experiencing unusual behavior on Samsung mobiles, tablets, or wearables, you can send us an error report or ask us a question in the Samsung Members app. (remove paragraph break) This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about how to send an error report here: How to use the Samsung Members app.

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