Warranty Information

Warranty Information

Warranty Information Warranty Information

Mobile Device Warranty

    • Product

      Product hardware and Original Samsung battery

    • Warranty Period

      1 year

    • Scope of Warranty

      Labor, parts & battery

    • Warranty service

      Walk-in

    • Limitations and Exclusions

      Notwithstanding that the Product is within the Warranty Period, this warranty shall be invalidated and rendered void upon the following:

      The Product serial number, IMEI number or warranty seal has been removed, erased, defaced, altered, tampered or is illegible; or
      The Product shows evidence of commercial use; impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions; electrostatic discharge; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage during shipment to / from Samsung authorised service centre; damage caused by installation of any software, programs or applications, or use of any accessories, consumable items or peripheral equipment not provided or approved by Samsung for use with the Product; improper alteration, modification, adjustment, tampering; replacement of parts with parts not provided or approved by Samsung; or dismantling, opening, service or repair performed other than by Samsung authorised service centre; or any other use contrary to the product manual.

      This warranty does not cover:

      Missing accessories or external parts of the Product, unless such claim is made within 3 days from the date of original retail purchase;
      Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;
      Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;
      General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;
      Any other circumstance such that repair would be contradictory or not in compliance with good business practice.
      To the fullest extent permitted by law, the warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Product and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the Warranty Period expressed herein.
      To the fullest extent permitted by law, Samsung shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use of the Product or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Product, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, product liability, the negligence of Samsung, or otherwise, even if Samsung is aware of the possibility of such damages. Samsung does not exclude or limit liability for personal injury or death resulting from Samsung’s negligence.

      In no event shall any recovery against Samsung exceed the actual price paid for the purchase of the Product.
      Without limiting the generality of the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to any third parties and their property arising out of the use, misuse or inability to use the Product not caused directly by the negligence of Samsung.

      You agree and acknowledge that Samsung’s exclusions and limitations of liability are reasonable in the circumstances.

    • Product

      Original Samsung charger and other accessories packaged with Product

    • Warranty Period

      6 months

    • Scope of Warranty

      Labour & parts

    • Warranty service

      Walk-in

    • Limitations and Exclusions

      Notwithstanding that the Product is within the Warranty Period, this warranty shall be invalidated and rendered void upon the following:

      The Product serial number, IMEI number or warranty seal has been removed, erased, defaced, altered, tampered or is illegible; or
      The Product shows evidence of commercial use; impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions; electrostatic discharge; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage during shipment to / from Samsung authorised service centre; damage caused by installation of any software, programs or applications, or use of any accessories, consumable items or peripheral equipment not provided or approved by Samsung for use with the Product; improper alteration, modification, adjustment, tampering; replacement of parts with parts not provided or approved by Samsung; or dismantling, opening, service or repair performed other than by Samsung authorised service centre; or any other use contrary to the product manual.

      This warranty does not cover:

      Missing accessories or external parts of the Product, unless such claim is made within 3 days from the date of original retail purchase;
      Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;
      Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;
      General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;
      Any other circumstance such that repair would be contradictory or not in compliance with good business practice.
      To the fullest extent permitted by law, the warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Product and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the Warranty Period expressed herein.
      To the fullest extent permitted by law, Samsung shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use of the Product or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Product, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, product liability, the negligence of Samsung, or otherwise, even if Samsung is aware of the possibility of such damages. Samsung does not exclude or limit liability for personal injury or death resulting from Samsung’s negligence.

      In no event shall any recovery against Samsung exceed the actual price paid for the purchase of the Product.
      Without limiting the generality of the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to any third parties and their property arising out of the use, misuse or inability to use the Product not caused directly by the negligence of Samsung.

      You agree and acknowledge that Samsung’s exclusions and limitations of liability are reasonable in the circumstances.

Home Appliance Related Products

    • Warranty Service

      On-Site

    • Warranty Period

      Drum Type
      - One (1) year local warranty for parts & labor
      - Eleven (11) years local warranty for Digital Inverter motor
      - In Home Service

      Fully Automatic Top Load & Twin Tub
      - One (1) year local warranty for parts & labor
      - Five (5) years local warranty for Dynamic Pulsator (Twin Tub)
      - Five (5) years local warranty for Double Storm Pulsator (Top Load - WA60H and WA70H)
      - Eleven (11) years local warranty for Wobble Pulsator (Top Load - WA65H, WA75H, WA80J, WA90J, WA10J, WA12J, WA14J, and WA16J)
      - Eleven (11) years local warranty for Digital Inverter Motor
      - In Home Service

    • Product Warranty Excludes the Following

      1. motor warranty for washing machine excludes labour and transportation costs after the expiry of manufacturer warranty period (12 months).
      2. plastic/glass attachments, feed valve joint, filters, valves, strainers, piping, etc
      3. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/buttons, cables

    • Warranty Service

      On-Site

    • Warranty Period

      - One (1) year local warranty for parts & labor for Single Door
      - Five (5) years local warranty for Compressor Only
      - Two (2) years local warranty for parts & labor for Two-Door, French Door & Side by Side Ref.
      - Ten (10) years local warranty for Digital Inverter Compressor only
      - In Home Service

    • Scope of Warranty

      1. Digital Inverter compressor 10 years.
      2. Non Inverter/AC Compressor 5 years.
      (Parts ONLY. Labour & Transport changes incurred)

    • Product Warranty Excludes the Following

      1. Gas refill for 1 year
      (Gas refill for 2 years : only applicable on purchase from SDC & SBS)
      2. compressor warranty for washing machine excludes labour and transportation costs after the expiry of manufacturer warranty period.
      3. plastic/glass attachments, bowels, hose, attachments such
      as feed valve joint, glass panel, evaporator pan, ice tray,
      shelves, filters valves, strainers, piping, etc
      4. in-box accessories such as filters, flexible hose, all suction
      nozzle, extension pipes, etc and external parts such as
      casting control knobs/buttons, cables

    • Warranty Service

      On-Site

    • Warranty Period

      Wall Mounted Split Type (Inverter)
      - One (1) year local warranty for parts & labor
      - Ten (10) years for Compressor only
      - In Home Service

      Wall Mounted Split Type (non-inverter) and Floor Standing PAC (inverter and non-inverter)
      - One (1) year local warranty for parts & labor
      - Five (5) years local warranty for Compressor only
      - In Home Service

      *Note: Freon gas is chargeable to customer after a year

    • Product Warranty Excludes the Following

      1. compressor warranty excludes labour and transportation costs after the expiry of manufacturer warranty period (12 months).
      2. gas refill, chemical cleaning, general maintenance and replacement of filter
      3. plastic/glass attachments, hose, attachments such air filters valves, piping, etc
      4. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/ buttons, cables

    • Warranty Service

      On-Site

    • Warranty Period

      - One (1) year local warranty for parts & labor
      - Five (5) years local warranty for Magnetron
      - Ten (10) years local warranty for Ceramic Enamel Cavity Interior
      - Carry In Service

    • Product Warranty Excludes the Following

      1. plastic/glass attachments such as glass panel, glass door, glass surface and etc
      2. in-box accessories and external parts such as casting control
      3. knobs/buttons/cables, filters and etc

Audio Visual Related Products

    • Warranty Service

      Walk-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      Two (2) years local warranty for parts & labor.
      Six (6) months local warranty for accessories (remote control)

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

    • Warranty Service

      Walk-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      24 months local purchased after 15th August 2009 with production month May 2009 onwards

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

    • Warranty Service

      Walk-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      24 months local purchased after 15th August 2009 with production month May 2009 onwards

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

    • Warranty Service

      Walk-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      12 months local warranty from date of purchase

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

DSC Warranty

    • Warranty Period

      One (1) year local warranty for parts & labor
      Six (6) months local warranty for accessories (battery, cables, adaptor)

    • Warranty service

      Walk-in

    • Limited International Warranty

      This Product is covered by a Samsung limited international warranty, subject to the exclusions, terms and conditions herein. However, this warranty does not cover skin cases and straps.

    • Warranty Period

      One (1) year local warranty for parts & labor
      Six (6) months local warranty for accessories (battery, cables, adaptor)

    • Warranty service

      Walk-in

    • Limited International Warranty

      This Product is covered by a Samsung limited international warranty, subject to the exclusions, terms and conditions herein. However, this warranty does not cover skin cases and straps.

IT Warranty

    • Warranty Period

      Three (3) years local warranty for parts
      One (1) year local warranty for labor
      Six (6) months local warranty for accessories (Cables / Adaptor)

    • Warranty Limitation

      The following items are not covered by this or any other warranty:

      Cables
      Remote Control
      External Parts such as sockets, control buttons, plastic front and back casing or plastic folding base

    • Warranty Period

      Three (3) years local warranty for parts & labor

    • Warranty Limitation

      The following items are not covered by this or any other warranty:

      Cables
      Remote Control
      External Parts such as sockets, control buttons, plastic front and back casing or plastic folding base

    • Warranty Period

      Three (3) years local warranty for parts & labor

    • Warranty Service

      In Home Service

    • Warranty Limitations

      The following items are not covered by this or any other warranty:

      Cables
      Remote Control
      External Parts such as sockets, control buttons, plastic front and back casing or plastic folding base

    • Warranty Period

      Two (2) years local warranty for parts & labor

    • Warranty Service

      In Home Service

    • Warranty Limitation

      The following items are not covered by this or any other warranty:

      Cables
      Remote Control
      External Parts such as sockets, control buttons, plastic front and back casing or plastic folding base

    • Warranty Period

      One (1) year local warranty for parts & labor
      Six (6) months for toner only

    • Warranty Service

      Walk-in service for segment 1 & 2
      In Home Service for segment 3 & 4

    • Warranty Limitation

      This warranty does not cover accessories, cabinet and glassware that are subjected to wear and tear, natural disaster, rust stains, corrosion, software related problems, loading of software or hardware drivers and any other peripherals of equipment used in connection with the products.

      This warranty also does not cover toner, ink cartridge and other consumables and usage of non-original consumables shall render the warranty void.

Your SAMSUNG Warranty

SAMSUNG ELECTRONICS PHILIPPINES CORPORATION ("SAMSUNG") warrants to the original purchaser ("you") that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ("Warranty Period").

This Warranty is not valid unless you send the "Company's copy" of this warranty card duly completed to SAMSUNG Electronics Philippines Corporation (SEPCO) within 7 days of purchase for registration. Alternatively, you may register your warranty online at http://www.SAMSUNG.com/ph.

This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in the Philippines.

What is NOT covered by your warranty

1. Damage resulting from accidents, misuse, abuse, alteration, tampering or failure of the purchaser to follow normal operating procedures outlined in the user’s manual;
2. Defects or damage due to spillage of food or liquids or wrong usage of electrical supply & voltage;
3. Damage, losses, defects or malfunction as a result of fire, flood or other acts of God also animal or insect infestations;
4. Normal wear & tear, corrosion, rusting or stains;
5. Defects or damage resulting from testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Samsung, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty;
6. Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
7. General maintenance & routine servicing;
8. Claims for damaged or missing parts after 7 days from the date of purchase;
9. If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than a Samsung authorized technician;
10. Any equipment/product which has its serial number removed or made illegible or tampered.
11. Use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installation, repairs, external wiring, connectors not supplied and/or authorized by Samsung, or which damage this product or result in service problems

How to obtain warranty service

• Your unit and components contained therein are fully warranted by Samsung against defective material and manufacturing faults under our product warranty guide from the date of purchase.
• To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery by presenting the alleged defective product and this warranty card or the dated proof of purchase (tax invoice / receipt) to our authorized service personnel at the time of service.
• For ease and convenience in presenting a warranty claim or any requests for repair or service, the owner or buyer may (1) accomplish this warranty card and send the Certificate of Warranty portion to Samsung or (2) register online via www.samsung.com/ph.
• Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.
• The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.
• By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.
• Samsung may, at Samsung’s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product or replace Product with a rebuilt, reconditioned or new Product.
• In addition to the above, our service personnel reserve all rights to refuse to attend to any equipments installed in inaccessible locations or installed at places where air is exposed to chemical fumes or workman problems are found on external field piping and insulation materials.
• Samsung reserves the right to charge a service fee for out of warranty repair or service of any nature and shall not be deemed liable if the conditions are not met.

Limitation of Liability

To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product.

SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party.

This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits.

This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you.