Warranty Information

General Terms & Conditions

Your unit and components contained therein are fully warranted against defective material and manufacturing faults under our product warranty guide from the date of purchase.

To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery and this warranty card must be presented with dated proof of purchase (tax invoice / receipt) to our service personnel at the time of service.

This warranty is not valid unless the owner / buyer of this unit shall, within 7 days of purchase, send the "Manufacturer" portion of this warranty card duly completed to SAMSUNG (SEPCO) for registration. Or register thru the following options (1. Business Reply Card, 2. Online).

Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.

The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.

By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.

In addition to the above, our service personnel reserve all rights to refuse to attend to any equipment installed in inaccessible locations or installed at places where air is exposed to chemical fumes or workman problems are found.

SAMSUNG reserves the right to charge a service fee for out of warranty repair / service of any nature and shall not be deemed liable if the conditions are not met.

Warranty Exceptions

  • a) Damage resulting from accidents, misuse, abuse, alteration, tampering or failure of the purchaser to follow normal operating procedures outlined in the user's manual.
  • b) Defects or damage due to spillage of food / liquids or wrong usage of electrical supply & voltage.
  • c) Damage, losses, defects or malfunction as a result of fire, flood or other Acts of God.
  • d) Normal wear-and-tear, corrosion, rusting or stains.
  • e) Defects & damage arising from improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.
  • f) Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
  • g) General maintenance & routine servicing.
  • h) Claims for damaged / missing parts after 7 days from the date of purchase.
  • i) If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than a SAMSUNG authorized technician.
  • j) Any equipment / product which has its serial number removed or made illegible / tampered.
  • k) If the warranty card is being altered, defaced or erased in any manner whatsoever.

Mobile device and Battery

Product
Mobile device
General information
Parts and Labor
Warranty service
Carry in
Warranty period
12 months (1 year)
Product
Mobile device Accessories
General information
Accessories only included in Box
Warranty service
Carry in
Warranty period
6 months

Televisions

Category
Television (LED, LCD & Plasma)
General information
Parts and Labor
Warranty service
On-Site, 27 inches and above
Carry-In, 26 inches and below
Warranty period
12 months (1 year)
Category
Television (LED, LCD & Plasma from D-Series and above)
General information
Parts & Labor
Warranty service
On-Site, 27 inches and above
Carry-In, 26 inches and below
Warranty period
24 months

Home Theater / Bluray / DVD / Audio Dock

Category
Home Theater / Bluray / DVD / Audio Dock
General information
Parts and Labor
Warranty service
Carry-in
Warranty period
12 months (1 year)

Camera and Camcorder

Product
Digital Still Camera & Camcorder
General information
Parts and Labor
Warranty service
Carry-in
Warranty period
12 months (1 year)
Product
Digital Still Camera & Camcorder Accessories
General information
Accessories only included in Box (Battery, AV & USB Cable, and Adaptor)
Warranty service
Carry-in
Warranty period
6 months

Notebook PC, Monitor, and Large Format Display

Product
Notebook computer
General information
Parts and Labor
* With Limited International Warranty. The proof of purchase must be presented once brought to authorized service partner
Warranty service
Carry-in
Warranty period
12 months (1 year)
Product
Notebook computer Accessories
General information
Accessories only in package (Battery and Adaptor)
Warranty service
Carry-in
Warranty period
6 months

Monitor (LCD / LED)

Product
Monitor (LCD / LED)
General information
Parts and Labor
Warranty service
Carry-In
Warranty period
Parts - 36 months; Labor - 12 months (1 year)
Product
Large Format Display
General information
Parts and Labor
Warranty service
On-Site
Warranty period
36 months (3 years)
Product
SyncMaster Cloud Display
General information
Parts and Labor
Warranty service
On-Site
Warranty period
12 months (1 year)
The following items are not covered by this or any other warranty:
  1. a) cables
  2. b) remote control
  3. c) external parts such as sockets, control buttons, plastic front and back casing or plastic folding base

Printer

Product
Printer
General information
Parts and Labor
Warranty service
Carry-in
Warranty period
12 months (1 year)
* The warranty for the toner is six (6) months only.
This warranty does Not Cover parts (i.e. accessories, cabinet, glassware) that are subjected to wear and tear, natural disaster, rust, stains, corrosion, software related problems, loading of software or hardware drivers and any other peripherals of equipment used in connection with the products.
This warranty also does Not Cover toner, ink cartridge and other consumables, and usage of non-original consumables shall render the warranty void.

Refrigerators

Product
Single Door, Two-Door, French Door, Side By Side (Non-Inverter)
General information
Parts and Labor
Warranty service
On-Site
Warranty period
24 months (2 years)
Product
Single Door, Two-Door, French Door, Side By Side (Non-Inverter)
General information
Parts Compressor, Cooling System
Warranty service
On-Site
Warranty period
60 months (5 years)
Product
Single Door, Two-Door, French Door, Side By Side (Inverter)
General information
Parts Compressor, Cooling System
Warranty service
On-Site
Warranty period
120 months (10 years)

Air Conditioners

Product
Air Conditioner
General information
Parts and Labor
Warranty service
On-Site
Warranty period
12 months (1 year)
Product
Air Conditioner
General information
Part - Compressor Only
Warranty service
On-Site
Warranty period
60 months (5 years)

Washers and Dryers

Product
Drum Type, Fully Automatic Top Load, and Twin Tub Washing
General information
Parts and Labor
Warranty service
On-Site
Warranty period
12 months (1 year)
Product
Washing Machine
General information
Parts - Motor Part Only
Warranty service
On-Site
Warranty period
60 months (5 years)

Microwave Ovens

Product
Microwave Oven
General information
Parts and Labor
Warranty service
Carry-In
Warranty period
12 months (1 year)
Product
Microwave Oven
General information
Parts - Ceramic Enamel Cavity Interior only
Warranty service
Carry-In
Warranty period
60 months (5 years)

Vacuum Cleaners

Product
Vacuum Cleaner
General information
Parts and Labor
Warranty service
Carry-In
Warranty period
12 months (1 year)

The following items are not covered by this or any other warranty:

  • a) Plastic / glass attachments, turntable plate, hose, attachments such as feed valve joint, glass plate, evaporator pan, ice tray, shelves, filters, valves, strainers piping, extension pipes and external parts such as casting control knobs / buttons. Cables are also not covered by this warranty.
  • b) It does not include chemical cleaning and general maintenance.