Warranty Information

Warranty Information Warranty Information

Audio Visual Related Products

  • LED TV

    • Warranty Service

      Carry-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      Two (2) years for parts & labor.
      Six (6) months for accessories (remote control)

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

  • LCD TV

    • Warranty Service

      Carry-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      24 months local purchased after 15th August 2009 with production month May 2009 onwards

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

  • Plasma TV

    • Warranty Service

      Carry-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      24 months local purchased after 15th August 2009 with production month May 2009 onwards

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

  • Projection TV

    • Warranty Service

      Carry-in (Below 29") On-Site (32" & Above)

    • Warranty Period

      12 months local warranty from date of purchase

    • Product Warranty Excludes the Following

      1. Plastic panels, plastic parts & dust cover
      2. Cabinets
      3. Antennae and cables
      4. External parts such as levers, plugs, sockets, control knobs or adapters
      5. In-box accessories such as adapters
      6. Remote control (6 months warranty)

Home Appliance Related Products

  • Washing Machine

    • Warranty Service

      On-Site

    • Warranty Period

      Drum Type
      - One (1) year local warranty for parts & labor
      - Eleven (11) years local warranty for Digital Inverter motor
      - In Home Service

      Fully Automatic Top Load & Twin Tub
      - One (1) year local warranty for parts & labor
      - Five (5) years local warranty for Dynamic Pulsator (Twin Tub)
      - Five (5) years local warranty for Double Storm Pulsator (Top Load - WA60H and WA70H)
      - Eleven (11) years local warranty for Wobble Pulsator (Top Load - WA65H, WA75H, WA80J, WA90J, WA10J, WA12J, WA14J, and WA16J)
      - Eleven (11) years local warranty for Digital Inverter Motor
      - In Home Service

    • Product Warranty Excludes the Following

      1. motor warranty for washing machine excludes labour and transportation costs after the expiry of manufacturer warranty period (12 months).
      2. plastic/glass attachments, feed valve joint, filters, valves, strainers, piping, etc
      3. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/buttons, cables

  • Refrigerator

    • Warranty Service

      On-Site

    • Warranty Period

      - One (1) year local warranty for parts & labor for Single Door
      - Five (5) years local warranty for Compressor Only
      - Two (2) years local warranty for parts & labor for Two-Door, French Door & Side by Side Ref.
      - Ten (10) years local warranty for Digital Inverter Compressor only
      - In Home Service

    • Scope of Warranty

      1. Digital Inverter compressor 10 years.
      2. Non Inverter/AC Compressor 5 years.
      (Parts ONLY. Labour & Transport changes incurred)

    • Product Warranty Excludes the Following

      1. Gas refill for 1 year
      (Gas refill for 2 years : only applicable on purchase from SDC & SBS)
      2. compressor warranty for washing machine excludes labour and transportation costs after the expiry of manufacturer warranty period.
      3. plastic/glass attachments, bowels, hose, attachments such
      as feed valve joint, glass panel, evaporator pan, ice tray,
      shelves, filters valves, strainers, piping, etc
      4. in-box accessories such as filters, flexible hose, all suction
      nozzle, extension pipes, etc and external parts such as
      casting control knobs/buttons, cables

  • Air Conditioner

    • Warranty Service

      On-Site

    • Warranty Period

      Wall Mounted Split Type (Inverter)
      - One (1) year local warranty for parts & labor
      - Ten (10) years for Compressor only
      - In Home Service

      Wall Mounted Split Type (non-inverter) and Floor Standing PAC (inverter and non-inverter)
      - One (1) year local warranty for parts & labor
      - Five (5) years local warranty for Compressor only
      - In Home Service

      *Note: Freon gas is chargeable to customer after a year

    • Product Warranty Excludes the Following

      1. compressor warranty excludes labour and transportation costs after the expiry of manufacturer warranty period (12 months).
      2. gas refill, chemical cleaning, general maintenance and replacement of filter
      3. plastic/glass attachments, hose, attachments such air filters valves, piping, etc
      4. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/ buttons, cables

  • Microwave Oven

    • Warranty Service

      On-Site

    • Warranty Period

      - One (1) year local warranty for parts & labor
      - Five (5) years local warranty for Magnetron
      - Ten (10) years local warranty for Ceramic Enamel Cavity Interior
      - Carry In Service

    • Product Warranty Excludes the Following

      1. plastic/glass attachments such as glass panel, glass door, glass surface and etc
      2. in-box accessories and external parts such as casting control
      3. knobs/buttons/cables, filters and etc

Your SAMSUNG Warranty

SAMSUNG ELECTRONICS PHILIPPINES CORPORATION ("SAMSUNG") warrants to the original purchaser ("you") that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ("Warranty Period").

This Warranty is not valid unless you send the "Company's copy" of this warranty card duly completed to SAMSUNG Electronics Philippines Corporation (SEPCO) within 7 days of purchase for registration. Alternatively, you may register your warranty online at http://www.SAMSUNG.com/ph.

This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in the Philippines.

What is NOT covered by your warranty

1. Damage resulting from accidents, misuse, abuse, alteration, tampering or failure of the purchaser to follow normal operating procedures outlined in the user’s manual;
2. Defects or damage due to spillage of food or liquids or wrong usage of electrical supply & voltage;
3. Damage, losses, defects or malfunction as a result of fire, flood or other acts of God also animal or insect infestations;
4. Normal wear & tear, corrosion, rusting or stains;
5. Defects or damage resulting from testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Samsung, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty;
6. Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
7. General maintenance & routine servicing;
8. Claims for damaged or missing parts after 7 days from the date of purchase;
9. If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than a Samsung authorized technician;
10. Any equipment/product which has its serial number removed or made illegible or tampered.
11. Use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installation, repairs, external wiring, connectors not supplied and/or authorized by Samsung, or which damage this product or result in service problems

How to obtain warranty service

• Your unit and components contained therein are fully warranted by Samsung against defective material and manufacturing faults under our product warranty guide from the date of purchase.
• To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery by presenting the alleged defective product and this warranty card or the dated proof of purchase (tax invoice / receipt) to our authorized service personnel at the time of service.
• For ease and convenience in presenting a warranty claim or any requests for repair or service, the owner or buyer may (1) accomplish this warranty card and send the Certificate of Warranty portion to Samsung or (2) register online via www.samsung.com/ph.
• Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.
• The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.
• By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.
• Samsung may, at Samsung’s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product or replace Product with a rebuilt, reconditioned or new Product.
• In addition to the above, our service personnel reserve all rights to refuse to attend to any equipments installed in inaccessible locations or installed at places where air is exposed to chemical fumes or workman problems are found on external field piping and insulation materials.
• Samsung reserves the right to charge a service fee for out of warranty repair or service of any nature and shall not be deemed liable if the conditions are not met.

Limitation of Liability

To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product.

SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party.

This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits.

This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you.