Warranty Information

General Terms & Conditions

Your unit and components contained therein are fully warranted against defective material and manufacturing faults under our product warranty guide from the date of purchase.

To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery and this warranty card must be presented with dated proof of purchase (tax invoice / receipt) to our service personnel at the time of service.

This warranty is not valid unless the owner / buyer of this unit shall, within 7 days of purchase, send the "Manufacturer" portion of this warranty card duly completed to SAMSUNG (SEPCO) for registration. Or register thru the following options (1. Business Reply Card, 2. Online).

Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.

The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.

By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.

In addition to the above, our service personnel reserve all rights to refuse to attend to any equipment installed in inaccessible locations or installed at places where air is exposed to chemical fumes or workman problems are found.

SAMSUNG reserves the right to charge a service fee for out of warranty repair / service of any nature and shall not be deemed liable if the conditions are not met.

Warranty Exceptions

  • a) Damage resulting from accidents, misuse, abuse, alteration, tampering or failure of the purchaser to follow normal operating procedures outlined in the user's manual.
  • b) Defects or damage due to spillage of food / liquids or wrong usage of electrical supply & voltage.
  • c) Damage, losses, defects or malfunction as a result of fire, flood or other Acts of God.
  • d) Normal wear-and-tear, corrosion, rusting or stains.
  • e) Defects & damage arising from improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.
  • f) Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
  • g) General maintenance & routine servicing.
  • h) Claims for damaged / missing parts after 7 days from the date of purchase.
  • i) If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than a SAMSUNG authorized technician.
  • j) Any equipment / product which has its serial number removed or made illegible / tampered.
  • k) If the warranty card is being altered, defaced or erased in any manner whatsoever.

Mobile device

Product
Mobile device
General information
Mobile device
Warranty service
Carry in
Warranty period
12 months
Product
Mobile device
General information
Accessories included with mobile device and battery
Warranty service
Carry in
Warranty period
6 months

Prestige Products DTV (LED, LCD & Plasma)

Category
Prestige Products DTV (LED, LCD & Plasma)
General information
One (1) Year for Parts & Labor
Warranty service
In-home
Warranty period
12 months
Category
Prestige Products DTV (LED, LCD & Plasma)
General information
* Two (2) Years for Parts & Labor for D, E & F Series Models Only
* Two (2) Years for Panel Only (LED TV/LCD TV) for C-Series
Warranty service
In-home
Warranty period
24 months

CTV (Slim Fit)

Category
CTV (Slim Fit)
General information
One (1) Year for Parts & Labor
Warranty service
Carry-in
Warranty period
12 months
Category
CTV (Slim Fit)
General information
* Five (5) Years for picture tube only
Warranty service
Carry-in
Warranty period
60 months

Home Theater / Bluray / DVD / Audio Dock

Category
Home Theater / Bluray / DVD / Audio Dock
General information
One (1) Year for Parts & Labor
Warranty service
Carry-in
Warranty period
12 months

The warranty period for 3D Glass and Dongle is valid only for one (1) year, and six (6) Months for the remote control, except for C9000 (LED TV) that has a warranty for one (1) year. This statement of warranty applies to the product if it was originally purchased from a Samsung (SEPCO) Authorized Dealer.

However, the following items are not covered by this or any other warranty:

  1. a) Plastic front panels
  2. b) cabinets
  3. c) batteries
  4. d) antennae
  5. e) cables & speaker wires

Camera and Camcorder

Product
Digital Still Camera & Camcorder
General information
One (1) Year for Parts & Labor
Warranty service
Carry in
Warranty period
12 months
Product
Digital Still Camera & Camcorder
General information
Six (6) Months for Accessories ( Battery / AV Cable / USB Cable / Adaptor)
Warranty service
Carry in
Warranty period
6 months

This warranty applies to the product originally purchased from a Samsung (SEPCO) Authorized Dealer. A Digital Camera comes with a 1 year Limited International Warranty. A copy of purchase receipt is required for verification. However, this warranty does not cover battery pack, skin cases, carrying straps and other accessories.

PC / Peripherals & Printer

Product
Notebook computer
General information
One (1) Year for Parts & Labor
Warranty service
Carry in
Warranty period
12 months
Product
Notebook computer
General information
The warranty also covers the accessories such battery and adapter.
* With Limited International warranty. The proof of purchase should be presented once brought for service.
Warranty service
Carry in
Warranty period
12 months

Monitor TFT LCD / LED / LFD

Product
Monitor TFT LCD / LED / LFD
General information
Three (3) Years for Parts
Warranty service
Carry-In
Warranty period
36 months
Product
Monitor TFT LCD / LED / LFD
General information
One (1) Year for Labor
Warranty service
Carry-In
Warranty period
12 months
Product
Monitor TFT LCD / LED / LFD
General information
* LFD Three (3) Years for Parts and Labor
Warranty service
On-site
Warranty period
36 months
Product
Monitor TFT LCD / LED / LFD
General information
The following items are not covered by this or any other warranty:
  1. a) cables
  2. b) remote control
  3. c) external parts such as sockets, control buttons, plastic front and back casing or plastic folding base
Warranty service
On-site
Warranty period
36 months

Syncmaster Cloud Display

Product
Syncmaster Cloud Display
General information
One (1) Year for Parts & Labor
Warranty service
Carry-In
Warranty period
12 months
Product
Syncmaster Cloud Display
General information
The following items are not covered by this warranty:
  1. a) cables
  2. b) remote control
  3. c) external parts such as sockets, control buttons, plastic front and back casing or plastic folding base.
Warranty service
On-site
Warranty period
12 months

Printer

Product
Printer
General information
One (1) Year for Parts & Labor
Warranty service
Carry in
Warranty period
12 months
Product
Printer
General information
Two (2) Years for Parts and Labor for SCX4600 and SCX4623F only.
Warranty service
Carry in
Warranty period
24 months
Product
Printer
General information
* The warranty for the toner is six (6) months only.
This warranty does Not Cover parts (i.e. accessories, cabinet, glassware) that are subjected to wear and tear, natural disaster, rust, stains, corrosion, software related problems, loading of software or hardware drivers and any other peripherals of equipment used in connection with the products.
This warranty also does Not Cover toner, ink cartridge and other consumables, and usage of non-original consumables shall render the warranty void.
Warranty service
Carry in
Warranty period
24 months

Refrigerator

Product
Refrigerator
General information
One (1) Year for Parts & Labor
Warranty service
In-home
Warranty period
12 months
Product
Refrigerator
General information
Two (2) Years for Parts & Labor for Two Door, French Door and Side By Side Refs
Warranty service
In-home
Warranty period
24 months
Product
Refrigerator
General information
Five (5) Years for Compressor only on all refrigerators
Warranty service
In-home
Warranty period
60 months
Product
Refrigerator
General information
Ten (10) Years for Compressor for Digital Inverters
Warranty service
In-home
Warranty period
120 months

Air Conditioner

Product
Air Conditioner
General information
One (1) Year for Parts & Labor and Remote Control (Window & Split Type Only)
Warranty service
In-home
Warranty period
12 months
Product
Air Conditioner
General information
Five (5) Years for Compressor Only
Warranty service
In-home
Warranty period
60 months

*Note: Freon gas is chargeable to customer after a year

Virus Doctor

Product
Virus Doctor
General information
One (1) Year for Parts & Labor
Warranty service
Carry-In
Warranty period
12 months

Drum Type, Fully Automatic Top Load & Twin Tub Washing Machine

Product
Drum Type, Fully Automatic Top Load & Twin Tub Washing Machine
General information
One (1) Year for Parts and Labor
Warranty service
In-home
Warranty period
12 months
Product
Drum Type, Fully Automatic Top Load & Twin Tub Washing Machine
General information
* Five (5) Years for Motor Part only for Top Load Wobble Models.
Warranty service
In-home
Warranty period
60 months
Product
Drum Type, Fully Automatic Top Load & Twin Tub Washing Machine
General information
* Eleven (11) Years for Motor and Pulsator for Front Load Inverter Models Only.
Warranty service
In-home
Warranty period
132 months

Microwave

Product
Microwave
General information
One (1) Year for Parts & Labor
Warranty service
In-home
Warranty period
12 months
Product
Microwave
General information
* Five (5) Years for Ceramic Enamel Cavity Interior only
Warranty service
In-home
Warranty period
60 months

Vacuum Cleaner

Product
Vacuum Cleaner
General information
One (1) Year for Parts & Labor
Warranty service
Carry-In
Warranty period
12 months

The following items are not covered by this or any other warranty:

  • a) Plastic / glass attachments, turntable plate, hose, attachments such as feed valve joint, glass plate, evaporator pan, ice tray, shelves, filters, valves, strainers piping, extension pipes and external parts such as casting control knobs / buttons. Cables are also not covered by this warranty.
  • b) It does not include chemical cleaning and general maintenance.