How to backup or restore data to Samsung Cloud

Last Update date : Sep 12. 2022

The backup/restore service allows you to automatically or manually save items you want to back up to the cloud server, so you can retrieve them at any time. 

View of the Back-up and Restore screens.

To back-up/restore your data, follow these steps:

1 Open your device settings and tap on “Samsung account” at the top of the screen.
2 Select the “Samsung Cloud” option and tap “Back up data”, “Restore data” or “Settings”.
3 Find Samsung Cloud in your Samsung Account or access the “Account and backup” menu in device settings to do a backup.
4 On the next screen, you must select “Back up or restore data within Samsung Cloud”.
5 If you want to do the process manually, select the items you want to back up in the Samsung Cloud settings menu and tap “Back up now”.

If you turn on “Auto Backup”, each item you activate will be automatically backed up every 24 hours according to the auto back-up conditions.

Please note: For auto backup to work your device must be charging with the screen off and connected to Wi-Fi.

To set up auto backup, follow these steps:

1 Open your device settings and tap “Samsung account” at the top of the screen.
2 Select the “Samsung Cloud” option and tap “Back up data”. On the next screen, select the item you want to automatically back up.

Please note: Access to Samsung Cloud or its supported features may differ depending on the device, OS and country.

The items supported by backup/restore are:

  • Phone: call and message history.
  • Messages: enhanced messages, multimedia messages and text messages (some large files may not be backed up).
  • Contacts (saved on the device): contacts, email addresses, and business cards.
  • Calendar (saved on the device): schedules, events and tasks.
  • Clock: alarm, world clock, and timer.
  • Settings: accessibility settings, ringtones (excluding default ringtones), Samsung keyboard options, Wi-Fi settings, paired Bluetooth devices and Always on Display settings.
  • Home screen: layout, wallpapers (excluding default wallpapers) and Samsung DeX settings.
  • Apps: Installation files and Samsung’s app settings.
  • Voice recorder: recordings.

Please note: Depending on the country and mobile carrier, some countries or models may not support Samsung Cloud or may only support some items. For the exact items, check the Samsung Cloud app on your device.

Related Questions

Thank you for your feedback!

Contact Info

Online

Get product support via live chat, email, and more.
Chat Support Learn more

Call

Get product support via our hotlines.


Face to face Support

Whether your product is in or out of warranty, our authorized service centers are ready to help.
Find a service center Book a repair service
View more

Sign Language Support

Book an appointment to connect with our Samsung Sign Language Customer Support for help and advice on our products.
Learn More

Samsung Members
Samsung Members app icon Samsung Members app icon

Connect with Samsung experts and fellow fans for tips on how to get the most out of your Galaxy device. You can also get access to exclusive support features and other exciting perks.
Download Now Join the Community

Always here for YOU
Always here for YOU Always here for YOU

Get the extra care you and your favorite products deserve with Samsung Customer Service.
Learn More
View more