How to force reboot your Samsung Galaxy smartphone

Free up Memory and Storage space

Your device may freeze or become unresponsive due to insufficient Memory and Storage space. If this is the case, try the following steps.

First, check your device's Memory and Storage space.

Step 1. Go to Settings, then select Battery and device care.

Step 2. Check the remaining storage space by selecting Storage.

The Device care feature will improve your phone's overall performance by scanning for wasted storage space and other potential issues.

Step 1. Open Settings.

Step 2. Tap Battery and device care.

Step 3. Select and tap Optimize now.

Step 1. Press and hold the icon of the app you wish to uninstall or disable.

Step 2. Click Uninstall.

Step 3. Click OK.

Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Tap Download.

Step 4. Click  Install now.

If your screen keeps freezing or you continue to experience issues with your device, you can try performing a Factory data reset. A Factory data reset will restore your device to its original settings and will completely erase all of your data.

Step 1. Go to Settings and select General Management.

Step 2. Select Reset.

Step 3. Select Factory data reset.

Step 4. Tap Reset.