How to play sound in both speakers and solve mute problems
While using your Galaxy device, you may encounter some sound issues like only hearing sound from one speaker or having alarms, media volume or ringtones muted. You can fix all these sound problems by following the steps below.
When playing a music or video, the sound comes from only one speaker
You can partially hear a sound except for calls when the left/right sound balance on “Hearing enhancements” features is enabled. If the control bar for adjusting the left/right sound balance is set by moving it to the left or right, then media sound will come out of only one speaker.
Please adjust the control bar for proper sound with the following steps:
Step 1. Enter device settings and click “Accessibility”.
Step 2. Select “Hearing enhancements”.
Step 3. Adjust “Left/right sound balance”.
All sounds including alarm and media volume and ringtone from speakers are muted
In smartphones, watches, and Galaxy wearable app on mobile devices check that the “Mute all sounds” toggle button is off:
Step 1. Enter device settings and click “Accessibility”.
Step 2. Select “Hearing enhancements”.
Step 3. Adjust “Left/right sound balance”.
Thank you for your feedback!
Please answer all questions.
Sign Language Support
![]()
![]()
Samsung Members
![Samsung Members app icon]()
![Samsung Members app icon]()
Always here for YOU
![Always here for YOU]()
![Always here for YOU]()
