How to submit an error report on Samsung Members app
If you encounter an unexpected issue while using your Galaxy device, try submitting an error report through the Samsung Members app. Attaching a log file will help greatly in analyzing the cause of the issue. After analyzing the log file and confirming the cause of the issue, we will send a response through Samsung Members.
Send an Error Report
1. Launch the Samsung Members app, and then tap the Support icon for more options.
2. Scroll and select Error reports.
3. Choose a category of your concern.
4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
Note: Device screenshots and menus may vary depending on the device model and software version.
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