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    See how Samsung can help enhance financial services to meet the increasingly competitive landscape.


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  • Enhance the In-Branch Experience with Digital Services

    Enhance the In-Branch Experience with Digital Services

    Drive in-branch sales and transactions by leveraging digital technologies to deliver customer-centric service

    Revamp traditional branches to become centers of sales and service excellence through the digitalization of services. Adopt secure mobile and virtualization technologies to simplify the cost structure of branches and increase customer satisfaction simultaneously.

    are sold via the branch1

    1Accenture, The Digital Disruption in Banking (2014)
    A man walking by a bank branch is receiving a push notification on his smartphone about the branch's financial products and services.
    Engaging Customers with Proximity Technology
    Banks can attract potential customers passing by their branch to enter, by sending push notifications to their mobile device about relevant offerings and services.

    Customers who are interested can respond with their preferences for financial representatives to customize their offerings and services to meet customers' needs.
    Customers are waiting in a lobby where there is a large display screen showing various financial data.
    Engaging Customers with Digital Devices
    Maximise customer waiting time with interactive kiosks so they can browse information on various financial offerings, economic information and useful financial tips, enhancing cross-sell and upsell opportunities.
    A customer is using an interactive kiosk to run a financial portfolio simulation.
    Self-Service Banking
    Customers can run hypothetical portfolio simulations at self-serve kiosks to explore and determine which financial products best meet their needs at their own time and pace, engaging the financial advisor when they are ready to discuss.
    A customer is signing a contract on a tablet with his e-signature.
    Personalized Services with Digital Devices
    Financial advisors can run and upload various financial scenarios and options catered to individual needs to their customers' mobile devices.

    They can also explain various customized portfolio scenarios on interactive displays and print out the personalized information via Wi-Fi printers for customers.
    A customer is receiving financial advice from a remote represenative through a video conference.
    Remote Financial Advice
    Customers can seek financial advice from financial representatives in person or remotely.

    For remote advisory service, customers can acquire the exact information they need via an interactive video conference with a remote financial advisor who has specialized knowledge in addressing individual customer needs.
  • Improve Work Efficiency with Digital Workflow Solutions

    Improve Work Efficiency with Digital Workflow Solutions

    Achieve operational excellence and increase productivity through secure, paperless processes

    Leverage state-of-the art mobile technologies to achieve fully digitized, efficient workflows. Enable employees to work on the go, away from the office via mobile solutions. Encourage collaboration between employees even in remote locations via secure mobile devices.

    via front and back office process automation1

    1Accenture, Everyday bank (2014)
    An employee is securely downloading financial information to a tablet and in the background, a financial advisor is consulting with a customer.
    Remote Access to Customer Data
    Financial institutions can increase work productivity by enabling employees to securely download and manage customer information gathered at mobile sales operations to their mobile devices, allowing them to work remotely.
    An employee is wirelessly printing documents from a tablet.
    Print on the go with Cloud Printing
    With a mobile print solution, employees can securely print documents even when they are away from the office, enabling them to print reports almost wherever they are.
    A financial advisor is accessing his company's network using a tablet along with portable keyboard to share his reports with other colleagues.
    Remote Collaboration
    Financial institutions can enhance employee communication by enabling remote collaboration via mobile device. Employees can access the company network and easily share reports with managers and other employees.

    Employees can work efficiently with other employees in remote locations using a data security & management solution.
    An employee is adjusting the temperature of the room by using a smartphone to control the air conditioner.
    Controlling Room Conditions with Mobile Devices
    Financial institutions can provide a comfortable banking environment with smart air conditioners, which can be remotely managed and controlled via mobile device.
  • Empower Field Sales Force with Secure Mobile Solutions

    Empower Field Sales Force with Secure Mobile Solutions

    Support field sales force with secure mobile solutions so that they can respond to customers and process information in real-time and optimize sales.

    Leverage both E-signature and mobile technologies to implement personalized customer-centric services, increase sales efficiency and reduce costs by utilizing mobile devices to complete the entire sales operation in real-time. Ensure sales transactions conducted in the field are secure by protecting data with a powerful mobile security solution.

    highlight mobile technology as an important tool for their businesses1

    1Accenture, CEO Briefing 2014: The Agenda for Insurance (2014)
    A salesperson is looking up a customer's financial information to prepare for their meeting.
    On-the-Spot Sales Preparation
    Financial institutions can increase field sales by equipping field staff with mobile devices that enable them to look up customer information and prepare personalized research findings and financial offerings on-the-go.
    A salesperson is using the camera on a tablet to take a photo of a customer's I.D.
    Mobile Financial Advice
    Sales representatives on the go can engage customers using illustration tools and run simulations on the tablets during their meeting. With e-signature technology, the customer can securely sign documents on the tablet with the S-pen, and photos of customer's ID can be taken captured with the tablet's camera.
    A customer's e-signature is being securely transmitted to the office and to a customer's mobile device at the same time.
    Securely Managing Customer Data
    With the customer's e-signature on the contract, convert it into a secure document and send to the customer's mobile device and the office simultaneously.

    Both customer data and enterprise information is securely stored and safely managed with the Samsung KNOX platform available on our range of Samsung devices.

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