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  • LOGISTICS & TRANSPORTATION

    Find out how Samsung can help streamline operations and enhance the passenger experience.

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THE NEW LOGISTICS & TRANSPORTATION EXPERIENCE

  • Improve Logistics Visibility

    Improve Logistics Visibility

    Maximize operation efficiencies with mobile and location-based technologies

    Equip delivery staff and vehicles with mobile solutions to optimize workflow by establishing their locations, optimizing routes, and efficiently distributing schedules and work orders. Use location-based technologies to track materials, parts, and products as they travel through the entire supply chain.
    10% IMPROVEMENT
    IN OPERATING INCOME

    can be achieved via controlling freight spend1

    1Accenture, From a Shipper’s Market to a Carrier’s Market (2011)
    A deliveryman is delivering a package to a customer as she signs for the package on a tablet.

    Streamlining the Delivery Process

    Logistics companies can provide high-quality delivery services by harnessing mobile technology. With image capturing on the mobile device, delivery staff can provide real-time documentation of package conditions with signature capture for proof-of-delivery confirmation, streamlining the overall process. Customers can also fill out satisfaction surveys on-the-spot, using the same device.
    A driver is using a tablet supported with a telematics/tracking solution to find the best route to his destination.

    Smart Fleet Management

    When drivers are equipped with telematics/tracking solutions, dispatchers have visibility to almost every vehicle in the fleet to support dynamic routing.

    If drivers take a wrong route or are caught in traffic, real-time location-based directions and traffic information can guide them to stay on schedule via tablets. Dynamic routing improves customer demand response times, accelerates delivery efficiency and reduces fuel costs.
    Three warehouse managers are at a delivery center looking at data on a tablet together and in the background a large display screen is showing warehou

    Monitoring Warehouses in Real-Time

    Warehouse managers can maximize the efficiency of product movement and storage by monitoring activities within the warehouse and delivery centers on large displays in real-time, reducing or eliminating the need for manual tracking and counting.
    A warehouse crew member is wearing a wearable device on his wrist and holding a tablet in his hand as he explains orders to his colleague at a packagi

    Efficient Warehouse Management

    Optimize warehouse operations flow by equipping staff with wearable devices. Using various input technologies like NFC, 1D/2D barcodes on wearable devices, warehouse staff can conduct inventory checks with their hands free, eliminating the need to look at paperwork.

    Wearable devices can also facilitate communications between management and the field staff, improving efficiencies and real-time inventory management.
  • In-flight Operational Efficiency

    In-flight Operational Efficiency

    Increase productivity and efficiency of onboard operations by leveraging mobile technologies

    Equip staff with mobile solutions for easy access to service tools and data such as staff schedules, customer information, and service support mobile applications. Provide remote access to vehicle service records and technical documentation repositories so technicians can access information from the field.
    80% OF AIRPORTS/AIRLINES
    WILL INVEST

    in business intelligence solutions in the next 3 years1

    1SITA, Flying into the Future (2013)
    A passenger is making a service request by using a tablet mounted to her seat.

    Optimizing service quality

    Passengers can request for flight attendants' attention easily via interactive displays at their seats, minimizing waiting time for service. Wearables for flight attendants' also improve efficiencies alerting them which passenger seats require attention, maintaining consistently high levels of service quality.
    A passenger is browsing through a sky mall catalog on a tablet.

    A New Level of Sky Shopping

    Create a new level of in-flight shopping experience for passengers with e-brochures and in-flight duty-free shopping that lets them explore attractive deals and promotions via tablets at the seats.
    Flight attendants can take orders for food and beverage as well as process payments on the spot, while accessing up-to-date cart inventory and passenger information via mobile POS system on their tablets.
    A field technician is using a ruggedized tablet to check service records.

    Immediate On-the-Job Assistance

    Field repair technicians can be equipped with tablets to resolve issues with easy access to repair schedules, notes, service records and other relevant data using tablets. For particularly complex repair instances, they can also receive parts list to pick up pre-packed parts from the depot, access equipment manuals and contact support for assistance.

    With tablet's camera (or intelligent goggles) functions, support personnel can observe and provide guidance to field technicians remotely. Field technicians can also complete the job by finalizing paperwork on the tablet, with S-pen techonology.
  • Enhance the Passenger Experience

    Enhance the Passenger Experience

    A seamless experience for tech-savvy passengers

    Provide passengers with real-time arrival and departure information 24/7 across facilities on terminal displays and passengers’ personal mobile devices. Self-service kiosks and smart devices can also be used to make travel reservations, check in, print baggage claim tickets, obtain boarding passes and more.
    90% OF PASSENGERS

    want flight status information on mobile devices, self-boarding and transfer kiosks 1

    1SITA, Flying into the Future (2013)
    A train station with interactive displays on the train platform.

    Interactive Displays at Train Stations

    Improve the traveller experience while they wait for their ride. Travellers can view arrival timings as well as find shortest route to their final destinations, via interactive displays.
    A traveler is entering an airport and is receiving a push notification on his phone about flight and gate details.

    An Airport That Gets You

    Leverage on smart technologies in the Airport to enhance the passenger experience. With beacon BLE 4.0 technology, airlines can push important information like flight and gate details, shortest routes to boarding areas, and expected wait times to passengers' mobile devices via airline applications or through interactive self-service kiosks.
    A traveler is using a self-service smart kiosk to check in

    Self-Service Airports

    Give passengers more control over their journey. Through interactive displays at the airport, passengers can easily check airline directories, locations of check-in kiosks and airport facilities such as stores, restaurants and cafes.

    Passengers can also use smart kiosks to complete their check-in process—passport verification, seat selection, mileage entry, and boarding pass pickup—with minimal assistance from airport staff.
    Two travelers are spending their waitiing time in the airport lounge entertaining themselves with a tablet.

    Turn waiting time into productive hours

    Travellers can manage their free time by checking key information via tablets placed around the airport or engaging with a variety of smart entertainment options. Engage travellers with premium content via smart TVs and smart entertainment that travellers can easily access and control to enjoy their favorite shows, movies, apps, streaming content and more.

    Business travellers can also handle urgent tasks via high-performance smart tablets and Wi-Fi printers at the business lounge.
    A traveler is receiving a notification on their mobile device alerting him that his plane is ready to board.

    Smart Mobile Boarding

    Airlines can alert passengers when to board by sending push notifications to their mobile device reminding them of the plane's schedule. Passengers who are occupied with shopping at the duty free shops can be prompted to arrive the gates just in time for departure.
    A traveler is using an interactive kiosk in an airport to check for important local travel information.

    Welcoming Travellers in Style

    Welcome arrivals in style with visual displays that can switch to display welcome messages or display useful information like directions to the baggage claim counters.

    Travellers can also use the interactive kiosks or tablets in the airport to check for important local travel information and the shortest route or mode of transport to their destination, with visibility to traffic conditions.
    A subway station with different local advertisements shown on smart displays on the subway platform.

    Smart Train Stations

    Trains can enhance commuters' experience with digital displays that show arrival times and current locations of trains in real-time. The same displays can be used to feature advertisement or key annoucements to commuters.

customer stories

Gatwick Airport Case Study
Gatwick Airport
Download PDF
Heathrow T5
Heathrow T5
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