Pay without limits^,
almost anywhere*.

Introducing Samsung Pay
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Introducing Samsung Pay

The easier, faster, more secure way to pay. It works almost anywhere* you can swipe or tap your card. So you enjoy all the convenience you need, on one Samsung Galaxy device.

Simple Simple
Secure Secure
Works almost anywhere Works almost
anywhere*

Follow these steps to install and activate your Samsung Pay:

1
Ensure your device software is updated to the Android 6.0.1 (Marshmallow)
2
Click on Samsung Pay icon*, download and install Samsung Pay app
3
Launch the Samsung Pay app and sign in with your Samsung Account
Currently, only American Express®, Mastercard® and Visa credit, debit and/or prepaid cards from American Express, Citi, DBS, FEVO, Maybank, OCBC, POSB, Standard Chartered and UOB are compatible. More issuer cards will be added progressively.

Click here to learn more about Samsung Account
* For Galaxy S7 and S7 edge: Samsung Pay icon can be found in Samsung Folder.

Simple to use

Note8 | S8 | S8+ Other Models

It takes just 3 simple steps to use Samsung Pay.

Swipe Up

Swipe up

to launch Samsung Pay

Authenticate

Authenticate

with your iris*, fingerprint or PIN

Tap

Tap

your phone on the
terminal to pay

*Do not use with infants, please consult a doctor before use if you have epileptic or other medical conditions. Iris Scanner may be unable to read your iris where view of your iris is impaired or the appearance of your iris changes, including where you are wearing certain types of glasses or coloured contact lenses.

Widely accepted

Samsung Pay uses Near Field Communication (NFC) and Magnetic Secure Transmission (MST) technologies. Most NFC terminals accept payments of up to S$100 only, while MST terminals accept payments of any value subject to your credit limit. Mobile payment with Samsung Pay works at almost any retailer in Singapore, making shopping or dining easier and more convenient than ever before.

Mobile payment on MST devices

MST

Magnetic Secure Transmission

Accepts payments of any value

(Subject to cardholder's credit limit)

Mobile payment on NFC devices

NFC

Near Field Communication

Most accept payments of up to S$100

Our wide range of payment providers

Card issuers

Bank partners

Network partners

Network partners

Enjoy Samsung Pay at these merchants

Retail (Offline)
In-App

Convenience stores & supermarkets

Convenience stores & supermarkets

Food & beverage

Food & beverage

Leisure

Leisure

Healthcare & beauty

Healthcare & beauty

Electronics & furniture

Electronics & furniture

Telecommunications operators

Telecommunication operators

Duty free

Duty free

Toys

Kids

Fashion & Accessories

Fashion & Accessories

Department Stores

Department Stores

Pay with total peace of mind

Note8 | S8 | S8+
Other Models
Iris Scanner
|
Fingerprint authentication
|
PIN authentication

You can authorise payments with your eyes using the iris* scanner, one of the most secure methods of biometric authentication, to protect your transactions with Samsung Pay.

*Do not use with infants, please consult a doctor before use if you have epileptic of other medical conditions. Iris Scanner may be unable to read your iris where view of your iris is impaired or the appearance of your iris changes, including where you are wearing certain types of glasses or coloured contact lenses.

Payments can also be authorised through your fingerprint scan. So only you can allow transactions with Samsung Pay – for safe and secure mobile payment.

You can also authenticate your identity with a 4-digit PIN code instead of using your fingerprint.

  • Swipe up
    Step 1

    Swipe up

  • Scan your fingerprint Pay with fingerprint
    Step 2

    Select preferred card

  • Enter your pin
    Step 3

    Enter your 4-digit PIN

  • Complete transaction
    Step 4

    Tap to complete transaction

Samsung Pay tokenisation

Digital Tokenisation

With Samsung Pay, each transaction uses an encrypted digital token for added security.

Samsung Knox

Samsung Knox

A defence-grade security platform trusted by governments around the world and highly rated as the strongest mobile security platform in the industry, Samsung Knox+ monitors malicious software and activities on your Galaxy device.

Easy payment via Samsung Pay

You're now able to buy a bottle of water or pick up the dry cleaning, almost anywhere*, and you can swipe your card without taking out your wallet because Gear S3 supports both MST (Magnetic Secure Transmission) and NFC (Near Field Communication) payment technologies.

Get started, learn more here

Supports cards issued by American Express, Citi, DBS, FEVO, Maybank, OCBC, POSB, Standard Chartered Bank and UOB.

Samsung Pay on Gear S3 is compatible with most Galaxy devices running Android™ 4.4 and above, including Galaxy S Series (S4, S5, S6 edge/S6 edge+, S7/ S7 edge and S8/S8+), Galaxy Note Series (Note 3, Note 4, Note 5, Note8 and Note Edge), Galaxy Alpha, Galaxy On5, Galaxy A Series (A3/A5/A7/A8 [2015], A3/A5/A7/A9 Pro [2016], Galaxy A5/A7 [2017]), Galaxy Grand Prime, Galaxy J Series (J3, J5 [2016], J7 Pro [2017]), as well as devices from other brands. Tablets are not supported.

Mobile payment on MST devices

MST

Magnetic Secure Transmission

Mobile payment on NFC devices

NFC

Near Field Communication

Shop with Samsung Pay and be rewarded

Every transaction you make using Samsung Pay now earns you 10 Samsung Rewards Points. Accumulated points can be used to redeem your choice of gift vouchers in the catalogue or win attractive prizes through in-app games such as Spin-the-Wheel or Flip-a-Card.

Learn More
Wins
Instant
Wins
Gift Vouchers
Gift
Vouchers

In-app payment,
now available

Make faster and safer transactions as you shop on your favourite apps. Now you can select Samsung Pay when checking out and authenticate purchases with your PIN, irises or fingerprint, securely and conveniently.

Learn More

Loyalty Cards now accepted

Hold your loyalty cards close
|
How to add a loyalty card

You'll now be able to add your favourite barcode-based loyalty and membership cards to Samsung Pay, bringing you even closer to enjoying wallet-free shopping experiences. Just scan the barcode on your card and follow the prompts. There you go! Your loyalty cards, always with you on Samsung Pay.

Always with you

Add your barcode-based loyalty cards to Samsung Pay and have them right by your side, always. You won't have to leave any behind just because there's no more space in your wallet!

Designed for your ease of use

Wherever you go, you'll be able to swipe up to select a loyalty card just like you would for a credit or debit card. Next, tap to display the barcode, and scan it at cashier counters. It's easy like that!

Yours to customise

To add a loyalty card, whether listed or otherwise, just scan the barcode or add the barcode number manually and follow the prompts.

samsung pay loyalty

Add your favourite loyalty cards in 4 simple steps.

  • Step 1

    Launch Samsung Pay app to add a card

    Swipe up
  • Step 2

    Tap on 'Loyalty cards'

    Scan your fingerprint
  • Step 3

    Select a retailer or add a card that is not in the list

    Enter your pin
  • Step 4

    Align the barcode or enter card details manually

    Complete transaction

Get Samsung Pay for your business

Enhance your customers' experience with a faster, simpler and more secure way of paying – with their Samsung Galaxy devices.

Learn more

Frequently asked questions

Find your answers here.

  • Overview
  • How it works
  • Getting started
  • Payment security
  • The technology
  • Samsung Pay on Gear S3
  • Loyalty
  • Transit
  • Prepaid
  • In-app
  • Samsung Rewards
What is Samsung Pay?
Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases with almost every retailer in Singapore. It enables the use of both credit and debit cards by leveraging on a new proprietary technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make mobile payments more accessible to both merchants and consumers.
What are Samsung Pay's main features?
Samsung Pay enables users to make in-store contactless payments using a Galaxy Note8, S8/S8+, S7/S7 edge, Note 5, S6 edge+, A5/A7 (2017) or A5/A7 (2016) (must be running with Android™ 6.0), A9 Pro (2016), J7 Pro and Gear S3. Samsung Pay's main features are its proprietary MST technology and its NFC payments capability which makes it the most accepted mobile payment solution.
How does Samsung Pay work?
Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enables Galaxy Note8, S8/S8+, S7/S7 edge, Note 5, S6 edge+, A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro and Gear S3 to make secure transactions with almost every retailer in Singapore.
Which payment cards can I register to Samsung Pay?
The current list of Samsung Pay supported cards includes:
American Express All Personal and Corporate Cards issued by American Express International Inc. in Singapore.
Click here for full list of supported cards
Citi All Consumer Visa & Mastercard Credit and Debit Cards
DBS All Consumer Visa & Mastercard Credit and Debit Cards
FEVO All FEVO Prepaid Mastercard Cards
Maybank All Consumer Visa & Mastercard Credit and Debit Cards
OCBC All Consumer Visa & Mastercard Credit and Debit Cards
POSB All Consumer Visa & Mastercard Credit and Debit Cards
Standard Chartered All Consumer Visa & Mastercard Credit and Debit Cards
UOB All Consumer Visa & Mastercard Credit and Debit Cards
Which devices are compatible with Samsung Pay?
Samsung Pay is supported on the Galaxy Note8, S8/S8+, S7/S7 edge, Note 5, S6 edge+, A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro and Gear S3. New flagship devices will be Samsung Pay compatible.
When will Samsung Pay be available, and where?
Samsung Pay launched in Singapore on 16th June 2016 and is now also available in 14 markets, including South Korea, the United States, China, Spain, Singapore, Australia, Puerto Rico, Brazil, Russia, Thailand, Malaysia, India, Sweden and the UAE.
Please check your card issuer's policies for transactions in foreign countries. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make your payment.
Why should I use Samsung Pay instead of my plastic cards?
Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. In addition, Samsung Pay adds a level of security to your payment information that physical cards don't have.
How do I make in-store purchases with Samsung Pay?
  1. Launch Samsung Pay by either swiping up from the home button or launching the Samsung Pay app from the home screen.
  2. Select the card you want to pay with by swiping left or right.
  3. Authenticate with your fingerprint and tap your phone on either the MST card reader or NFC reader to complete the transaction. Alternatively, enter your 4-digit Samsung Pay PIN if you have chosen not to use fingerprint feature.
Can Samsung Pay make online purchases?
Samsung Pay is currently enabling simple and secure in-store and in-app payments. Online purchases will be considered for future releases of Samsung Pay.
How can I cancel a payment made using Samsung Pay?
Cancelling a payment made with Samsung Pay is the same as a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.
How do I return a purchase if I used Samsung Pay to make the payment?
All purchases made with Samsung Pay can be returned according to the store's policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the MST card reader or the NFC reader to complete the return.
Do I need to have an active internet data connection for Samsung Pay to work?
Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.
How can I keep track of purchases I've made with Samsung Pay?
The last 10 transactions made with Samsung Pay are viewable in the Samsung Pay app for one month from the time of purchase.

In addition, a real-time* push notification with transaction detail will be sent after each Samsung Pay purchase.

* Real-time push notifications require an active internet data connection.
For some cards, Samsung Pay is not keeping track of purchases I have made using the app. Is there an issue with the app or my card?
No. Displaying transaction history is not available for all card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer.

In these cases, you can launch your card issuer's app from the Samsung Pay interface if you have the app installed on your device; or visit your card issuer's website or login in to your online banking portal to view transaction information.
The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?
No. The card displayed in Samsung Pay may not always exactly match the physical card.

The key points to look for are:
  1. The Card Issuer (American Express, Citi, DBS, FEVO, Maybank, OCBC Bank, POSB, Standard Chartered Bank, UOB)
  2. The Card Network (American Express, Mastercard, Visa)
  3. The last four digits of the physical card.
What should I do if I lose my original payment card and then receive a replacement card?
The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you may need to remove the original payment card from Samsung Pay and register the new replacement card.

For your convenience, many card issuers will link your new physical card number to your digital card number in Samsung Pay. This allows you to still have access to your purchasing accounts while you wait for the new physical card to arrive.
Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend you physical card, please contact your card issuer for assistance.
How is my default payment card in Samsung Pay determined?
No default card can be pre-determined. The last card registered or used will appear when you open the Samsung Pay app.
The cashier is asking me for the last four digits of my card number. I provided them the number, but the transaction failed. What went wrong?
In rare cases, the merchant may ask the you for the last four digits of the card number.

You will need to provide the last four digits of the digital card number, instead of the last four digits of the physical card. For ease of use, it is located on the left side of the card on the Samsung Pay screen, and in the main app when viewing your registered cards.
What is the "Retry" button I see when I am trying to make a payment?
The "retry" button appears when the countdown timer has reached its end and the device has not detected a MST or NFC payment or has not received a notification of a successful payment.

The "retry" button allows you to restart the payment process without re-authorisation using your fingerprint or Samsung Pay PIN.

Note: When a MST or NFC transaction has been completed, the retry button will not be shown. In addition, if a payment success notification is received, the retry button will not be shown.
Can I use Samsung Pay at an ATM?
Samsung Pay will not work at ATMs.
What do I need to start using Samsung Pay?
To use Samsung Pay, you need:

A compatible Samsung device*
A supported payment card from a participating bank
A Samsung account
Fingerprint or Samsung Pay PIN
To be located in the country of the participating bank**

* Compatible devices: Galaxy Note8, S8/S8+, S7/S7 edge, Note 5, S6 edge+, A5/A7 (2017) or A5/A7 (2016), A9 Pro (2016), J7 Pro and Gear S3.
** For verification purposes, you must be located in the same country as the participating bank when adding a payment card in Samsung Pay
How can I register my card?
Cards can be either automatically registered by scanning your physical card with Samsung Pay or manually inputting the card information. Then, depending on the policies set by your bank, Samsung Pay will prompt you to verify your identity through a text message, or a phone call.
How many cards can I register into Samsung Pay?
You can register up to 10 payment cards in Samsung Pay. (Credit Cards, Debit Cards, Private Label Credit Cards and Prepaid Cards)
Can I register the same card with more than one device using Samsung Pay?
Yes. The total number of devices you can register a card may vary. Contact your card issuer for more details on the number of devices you can register your card on.
How long will it take for my card to activate after registering it to Samsung Pay?
The average amount of time between the request for activation and approval will be within minutes, but can take up to 10 minutes after any additional verification requirements to be met. If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact your card issuer for assistance if you continue to encounter issues.
When I attempt to register a card on Samsung Pay, a message tells me that it cannot accept my card and to contact my bank. What can I do?
We suggest you contact card issuer for further information. Not all card types are eligible to use with Samsung Pay. In addition, there may be other steps required prior to registering a card with Samsung Pay. Only your card issuer will have these details.
Can I use Wi-Fi® to register my card in Samsung Pay?
Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi®, we suggest switching to a cellular data connection.
Can I register a card when I am outside Singapore?
Yes. However, attempting to register and activate a card while you are outside Singapore may require you to contact your bank during the registration process. Data/call roaming charges may apply for any overseas SMS or calls.
Can I use the same payment card on more than one device using Samsung Pay?
There are no restrictions on adding the same payment card to multiple devices. The total number of devices you can add for the same card may vary with the card issuer. For additional information, contact your card issuer.
How can I create my own Samsung Pay account?
When you open Samsung Pay for the first time, you will be prompted to sign in to a Samsung account. If you do not have an account, you can create one at that point in time.
How secure is Samsung Pay?
Samsung Pay uses tokenisation, a Secure Environment, and Samsung KNOX to secure your payment information. In addition, you can verify either with your irises, fingerprint or a 4-digit PIN when making purchases.
What is tokenisation?
Tokenisation is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, 'Tokens' are used to protect your payment information and to reduce the security risks inherent to plastic cards.
What is a Secure Environment, or Trusted Execution Environment?
A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
How is Samsung KNOX used with Samsung Pay?
Samsung KNOX runs scans to see if your device is secure. Samsung KNOX will permanently disable Samsung Pay on a compromised device in order to protect your payment information.
Does Samsung Pay store my personal/payment information on a server or my device?
No. Samsung does not store your personal/payment information on a Samsung server or your device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific 'Token' which is used to replace your sensitive payment information is stored on the device.
What should I do if my device is lost or stolen?
If your device is lost or stolen, you can use Samsung 'Find My Mobile' service to lock Samsung Pay (remotely disable) or to wipe out Samsung Pay (remove all the payment cards registered on your device).
If I were to switch phones, do I need to add the cards all over again?
Yes. You would need to register your cards again if you were to change your phone.
Does Samsung Pay have access to my bank accounts?
No. Samsung Pay does not have access to your bank accounts.
Will my Samsung Pay information still be on my device if it is formatted?
No. Formatting your device will remove all payment cards registered on your device.
How do I use "Find My Mobile" to manage Samsung Pay?
If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung 'Find My Mobile' service can remotely lock or delete your payment cards on Samsung Pay.
What is MST?
Magnetic Secure Transmission (MST) is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.
What is NFC?
Near Field Communication (NFC) is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.
What is the difference between MST and NFC technology?
For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that almost 90% of all merchants can accept MST transactions, which makes Samsung Pay the most accepted mobile payment service in the market.
Which is more secure, MST or NFC?
In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected using tokenisation.
How close does the device have to be to the card reader for MST or NFC to work?
The device must be placed within 5cm of the card reader in order for MST or NFC to work.
How accurate is the fingerprint scanner?
The fingerprint scanner is very accurate. It has a "False-Acceptance Rate" less than 0.00002%.
What happens if my fingerprint is not recognised?
You can enter the Samsung Pay PIN you created as a backup option. Samsung Pay will remove the data from the app and de-register all linked cards if the fingerprint is not recognised after 20 consecutive attempts, and if the Samsung Pay PIN has not been entered correctly.
Can I use Iris as a form of authentication in Samsung Pay?
Yes. If you have a device that supports Iris scanning, you can use Iris as a form of authentication.
How do I enable Iris authentication for Samsung Pay?
Please follow the steps below:
  1. Please check whether you have registered your Iris in your device.
    If not, please register your Iris in your device.
  2. Launch Samsung Pay app, select Settings.
  3. Select Iris and click on the Irises button.
  4. Position your device for Iris verification.
How do I register my Iris in my device?
  1. On the Apps screen, tap Settings.
  2. Tap Lock screen and security.
  3. Tap Irises.
  4. To use your irises to unlock your device, you must set a pattern, PIN, or password. Remember it, as you will need to use it when the device has been restarted or device has not been used for more than 24 hours.
  5. Before using the iris recognition camera and LED, read disclaimer and keep the precautions in mind. Then, tap OK.
  6. Read the on-screen instructions and tap CONTINUE. To register only one of your irises, tap "You can choose to register only 1 iris."
  7. Now, hold your device 25~35cm away from your face with the screen facing towards you and position your eyes in the circles shown on the screen. And, remove your glasses or contact lenses because wearing glasses or contacts when unlocking your device or verifying your identify may cause the device to have difficulty recognizing your irises.
    Keep your eyes open fully and look at the top of the screen. Iris recognition may not work properly in direct sunlight. For best results, avoid direct sunlight and perform this process indoors.
    Also, keep the camera clean as dirt and debris on the iris camera, LED sensor, or proximity sensor may cause the device to have difficulty recognising your irises.
    Position your eyes inside the circles on the screen and open your eyes wide. The iris recognition camera will scan your irises.
  8. When an iris lock pop-up window appears, tap ENABLE to use your irises to unlock the screen.
  9. When you swipe in any direction on the locked screen, the iris recognition screen will appear.
    Look at the screen to scan your irises. If your iris is not recognized within 10 seconds or if you are too close, the device will automatically stop iris recognition to protect your eyes.
Iris recognition does not seem to work properly at times. What could be the cause?
Screen accessories such as screen protectors (privacy protection films, tempered glass protectors) & stickers might obstruct the proximity/light sensor area of the iris scanner.
If you are using any of the above accessories, please check if they are blocking the proximity/light sensor area.
Dirt and debris on the iris camera, LED sensor, proximately sensor may cause the device to have difficulty recognising your irises.
Is it possible to register the iris pattern using one eye only?
Yes, It is possible to register iris pattern using one eye.
Is it possible to register and use irises from multiple people in just one device?
No, you are limited to only having 1 iris registered at any point in time to be used for authentication purposes per device.
Is it possible to use both iris scan and fingerprint authenticaton together?
Yes, It is possible to use both iris scan and fingerprint authentication together. Simply select your preferred method during authentication.
Will iris scan work with glasses, sunglasses or contact lens?
Wearing glasses with a strong prescription, sunglasses or color contact lenses may cause the device to have difficulty recognising your irises. If you are wearing such lenses, remove them before registering your irises.
And, when wearing glasses, the light reflected from glass surface can interfere with the sensor, leading to failure in iris recognition in some cases. If it is the case, please try taking your glasses off or adjust the angle of sight.
Is there any possibility of the personal iris information stored in the device being hacked?
Iris information is digitised and saved in the trust zone as an encryption code.
Which devices will support Iris authentication for Samsung Pay?
Only Galaxy Note8 and S8/S8+ are supported at the moment.
If I send in my phone for repair, do I have to reset Samsung Pay?
All payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your payment card information again.
If I reset my device, what happens to my Samsung Pay service?
When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information on Samsung Pay again after your device has been reset.
What should I do if I have an issue adding a payment card to Samsung Pay?
Please contact the card issuer and verify you are adding an eligible payment card. Some cards from participating banks may not be supported in Samsung Pay.

Samsung Pay also requires an active internet data connection when adding a payment card. Ensure that you are connected to the internet via a Wi-Fi® network or your cellular data connection.
How does Samsung Pay work on Gear S3?
Samsung Pay works on Gear S3 by using Near Field Communication (NFC) and Magnetic Secure Transmission (MST) technologies, allowing users to make a payment almost anywhere.
Once you have enabled Samsung Pay on your Gear S3, you can pay by launching the app, selecting desired card, and holding your Gear S3 near the payment terminal, even if you don't have your phone with you. And it's safe. Payments have to be authenticated by your secure PIN.
Samsung Pay on Gear S3 doesn't store or share your payment information, so you can pay without worries.
When will Samsung Pay on Gear S3 be available, and where?
Samsung Pay on Gear S3 has launched in Singapore on 18th November 2016. It has also launched in the United States (USA) and Australia.
What are the device/OS requirements for Samsung Pay on Gear S3?
Any Samsung & Non-Samsung phones with Android OS version 4.4 or above which support Samsung Gear manager application.
How do I install Samsung Pay for Gear S3?
If you are using a non-Samsung device:
  1. Please install Samsung Gear Manager from Google Play Store.
  2. Launch Samsung Gear Manager
  3. Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab.

If you are using a Samsung device:
  1. Launch Samsung Gear Manager
  2. Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab
  3. If you can't locate Samsung Gear Manager in your device, please install Gear Manager from Google Play Store or Samsung Galaxy Apps
How many cards can I register into Samsung Pay on Gear S3?
You can register up to 10 credit/debit payment cards in Samsung Pay.
How can I register my card in Samsung Pay on Gear S3?
You can register your cards through Samsung Gear App.
  1. Launch Samsung Gear App on your phone.
  2. Connect your phone to Gear S3 via Bluetooth if it is not already connected.
  3. Tap on "Open Samsung Pay" under Info tab or "Samsung Pay" on Settings tab.
  4. Tap on "Add card" shown on the screen to register your card.
    * There will be a prompt to set up a secure PIN in your Gear S3 if you have not enabled the secure PIN lock.


  5. You can either scan your physical cards or enter your cards details to add your cards in Samsung Pay.


  6. Depending on the policies set by your issuing bank, Samsung Pay will prompt you to verify your digital card through a one-time-password (OTP) via SMS or a phone call to the bank.


Do cards already registered in Samsung Pay app on my phone automatically import to my Gear S3?
No. Samsung Pay app in your mobile phone is different from Samsung Pay in Gear app.
You need to register your cards separately in Samsung Gear app in order to use Samsung Pay on your Gear S3.
How do I use Samsung Pay on Gear S3?
Once you have activated Samsung Pay on your Gear S3 and added your cards, simply press and hold the 'back' key to launch Samsung Pay. Select your desired credit or debit card, press the Pay button on your Gear S3 and place your Gear S3 near to the POS terminal.
How do I make in-store purchases with Samsung Pay on Gear S3?
  1. After putting on your Gear S3, enter PIN once to authenticate the device.
  2. Press and hold the Back button to launch Samsung Pay.
  3. The last card used or latest card added will be shown (If you have more than one card added, select the card you want to pay by swiping left or right, or by rotating the bezel to select card)
  4. Tap on the "Pay" button to make payment.
  5. Place your Gear S3 over the NFC or MST area to pay.
Do I need to have an active internet data connection for Samsung Pay on Gear S3 to work?
Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.
How can I keep track of purchases I've made with Samsung Pay On Gear S3?
The transaction history is shown in the Samsung Pay companion app in Samsung Gear Manager.
What is the "Retry" button I see when I am trying to make a payment?
"The "Retry" button appears when the countdown timer has reached its end and the device has not detected an MST or NFC payment or has not received a notification of a successful payment.
The "Retry" button allows you to restart the payment process, one additional time, without reauthorisation by using Samsung Pay PIN.

Note: When a MST or NFC transaction is completed, the "Retry" button will not be shown. Additionally, if a payment success notification is received, the "Retry" button will not be shown.
Can I use Samsung Pay on Gear S3 without connecting to my phone?
Yes, you can still use Samsung Pay on Gear S3 without connecting it to your phone.
Most cards will allow you to make up to 10 transactions* before you will need to connect to the internet and refresh the Samsung Pay information.
*Please note that the number of transactions is subjected to the card issuing bank's policies.
Can I use Samsung Pay on Gear S3 for transit payment?
No. Samsung Pay on Gear S3 does not support transit payment at the moment.
How secure is Samsung Pay on the Gear S3? Without a fingerprint scanner, how can I be sure someone won't use my credit or debit cards if I lose my watch?
Samsung Pay on Gear S3 protects your card information with the advanced security by using tokenisation, KNOX and PIN protection to make secure payments. Cards data is synced to Gear S3 from your mobile device via a secured Bluetooth channel.
Once Samsung Pay is activated on your Gear S3, your smartwatch will enable the PIN protection. You must enter your PIN each time you put on the Gear S3, and you won't need to enter your PIN again until you take your Gear S3 off.
Is the PIN of Samsung Pay on Gear S3 the same as the Gear device PIN?
Yes. There is only one secure PIN used on the Gear S3.
Do I have to enter my secure PIN for each payment?
If the Gear S3 is strapped on your wrist, you only have to enter the secure PIN once before all subsequent payments. If you take the Gear S3 off your wrist, your have to enter the secure PIN each time before putting the Gear S3 into payment mode.
How close do I have to place my Gear S3 to the payment terminal in order for the payment to work?
Gear S3 has the MST magenetic coil in the back and NFC transponder is located near the top of the watch. Device should be placed approximately an inch over the NFC or MST area of the payment terminal in order for the payment to work.
What is the maximum number of times the PIN can be entered on the Gear before cards are deleted?
After 10 wrong tries, Samsung Pay for Gear S3 will reset. All information and cards registered on the Gear S3 will be deleted.
I can't see the new loyalty feature in my app. How do I get this?
To download the latest version of Samsung Pay,
  1. Launch Samsung Pay App
  2. Click on 'Settings'
  3. Tap on 'About Samsung Pay'
  4. If your app version is 2.4.33 and below, click 'Update'
How can I add a loyalty card to Samsung Pay?
In Samsung Pay, select "Add" on the top right-hand corner in Samsung Pay and tap on "Add loyalty cards". Search for and select a retailer from the retailer list. You can scan your loyalty card or manually enter the respective card number.
Alternatively, click on "Loyalty cards" in Samsung Pay to add your loyalty card.
What if I can't find a loyalty card that I want in the list?
You can add a card manually by selecting "Add a card that is not in the list."
Can I register cards without barcodes?
Yes. To do so, click "Add a card that is not in the list". Take a picture of the front and/or back of the card and fill in the relevant information.
How many loyalty cards can I add?
You can add as many loyalty cards as you wish; however, only a total of 12 cards (loyalty, credit/debit cards) can be added as Favourite Cards. You may select which credit/debit and loyalty cards you would like to access with Favourite Cards by selecting "Settings", then "Manage Favourite Cards".
How do I present my loyalty card in Samsung Pay to the cashier?
Activate Favourite Cards when at the check-out counter or cashier. Swipe right or left to select the loyalty card. If your loyalty card is not added in Favourite Cards, select your card from the banner towards the upper right hand corner of the Favourite Cards screen. Tap on the card and show its barcode (top of screen) to the cashier.
Alternatively, you can select your card from loyalty cards list. Tap on "Tap to use card" and present the barcode/card number to the cashier.
What should I do if the cashier is unable to scan my barcode correctly?
Should the barcode be unable to be scanned correctly, show the card number below the barcode to the cashier.
Which devices will support Samsung Pay barcode loyalty feature?
The barcode loyalty feature is supported on Galaxy S8, S8+, S7 edge, S7, Note 5 and S6 edge+.
How can I add my NFC SIM card in Samsung Pay?
Select Transit on the home screen.
At the Add transit screen, select Add EZ-Link transit SIM card option.
If NFC is not turned on for your device, you will receive a prompt to enable NFC.

If you are adding your NFC SIM card for the first time in the Samsung Pay app, the EZ-Link Terms of Service will be displayed. Select Agree to All to proceed.

The NFC SIM card is now successfully added to Samsung Pay.
Select Done to view your EZ-Link balance and 30 most recent EZ-Link transactions.
When I try to add my NFC SIM card in Samsung Pay, I receive a popup message prompting me to change my SIM card. What should I do?
If you encounter a message prompting for a change in SIM Card,

1. Ensure that you have replaced your SIM Card to an EZ-Link enabled NFC SIM card which can be used for both transit and retail payments. The EZ-Link enabled NFC SIM card can be purchased from your mobile network operator.

2. If you are already using an EZ-Link NFC SIM card, your SIM card might be faulty. Please contact your mobile network operator for further assistance.
How can I view my transaction history?
You can check your transaction history by tapping on the Transit icon on the main screen after adding your NFC SIM card in Samsung Pay.
Is the transaction history based on real time?
Yes, the transaction history shown that is captured and stored in the EZ-Link purse is based on real-time transactions made on the EZ-Link NFC purse.
Where can I get an EZ-Link NFC SIM?
You can get them at M1, Singtel and StarHub, subject to availability. Please check with your mobile network operator on the availability of the EZ-Link NFC SIM.
How do I check whether my NFC SIM can be used for both transit and retail payments?
You will receive a message to change your SIM card when you try to add a NFC SIM card that only supports retail payments in Samsung Pay.
Can I still use my NFC SIM card if my phone is out of battery?
No. To use NFC on public transport, please ensure that the battery is sufficient for use for both entry and exit.
Can I get my NFC SIM card replaced if it is corrupted?
Please contact your mobile network operator (M1/ SingTel/ StarHub) to ascertain the problem of your NFC SIM Card.
How can I top up my NFC SIM card?
Is there a limit to how much I can top-up to the EZ-Link purse in NFC?
The maximum top-up value is $500 just like the limit for an EZ-Link card.
How many retail outlets can accept payment by EZ-Link purse?
"There are altogether over 30,000 acceptance points that accept EZ-Link payment, including shopping, retail, food & beverage and taxis. For more details on retail acceptance, please refer to http://home.ezlink.com.sg/use-your-ez-link-card/where-to-use.
*Note: Payment by ez-link purse in NFC-enabled phones cannot be used for VEP, ERP and EPS.
If I am making a purchase at a merchant outlet that accepts contactless forms of payments but the contactless payment reader is not detecting my phone after repeated tries. What should I do?
You can attempt the transaction again by:
- Tapping your mobile phone at another angle
- Tapping your mobile phone at a varied distance
- Holding your mobile phone for 2-3 seconds at the contactless payment reader
If the problem still persists, please make payments via another method.
Is internet connection required for making payment using EZ-Link NFC payment service?
Internet connection is not required.
What is FEVO?
FEVO is a prepaid card and is not linked to a line of credit or a bank account. You will need to top up your FEVO card with credit in order to spend and you can spend only up to the amount that you have topped up. Like the Mastercard Credit and Debit cards, FEVO cards are accepted at all Mastercard merchants worldwide.
What should I do before adding my FEVO Prepaid Mastercard® Card to Samsung Pay?
You must activate and register your FEVO Prepaid Mastercard Card online before you can add it to Samsung Pay. Activate and register your card through the FEVO Card Activation Page.
How can I check the balance of my FEVO Prepaid Mastercard Card?
You can check the balance of your FEVO Prepaid Mastercard Card by logging in to your FEVO account.
How can I top up my FEVO Prepaid Mastercard Card?
Topping up your FEVO Prepaid Mastercard Card can be done through several ways. Visit the FEVO FAQ Page for the more details.
Which devices running Samsung Pay support in-app payment?
In-app payment is supported on Galaxy Note8, S8, S8+, S7 edge, S7, Note 5, S6 edge+, A9 Pro, A5/A7 (2017), A5/A7 (2016) and J7 Pro.
Are my in-app purchases secure?
Yes, in-app purchases made with Samsung Pay are just as secure as in-store purchases made with Samsung Pay.
Can I use any of my credit, debit and/ or prepaid cards enrolled in Samsung Pay for in-app payments?
Yes, in accordance with the credit limit/ balance restrictions imposed by the card issuers. However, American Express cards are not supported at the moment.
Can I use Samsung Pay for in-app purchases?
Yes, as of version 2.8.72, you are able to make in-app purchases with Samsung Pay in the supported merchant apps.
How do in-app purchases work?
In-app purchases occur as a payment option after you have shopped for and selected the items that are in your merchant app cart and you're ready to checkout. At this point, you can opt to use Samsung Pay, if supported by the merchant app.

1. At checkout, tap the Samsung Pay button for payment
Pay With Samsung Pay
2. Select the payment card you wish to use and verify your billing/ shipping address. You may wish to change your addresses, if necessary.
3. Authorise the payment with a fingerprint/ Iris scan or by entering your Samsung Pay PIN.
I'm a merchant. How do I go about changing my existing merchant app to accept Samsung Pay?
You can contact Customer Support at 1800-SAMSUNG (1800-7267864) for more information.
What is Samsung Rewards?
Samsung Rewards is a loyalty programme which allows owners of Samsung Pay eligible mobile devices to earn and redeem points by making transactions using Samsung Pay.
Who is eligible for Samsung Rewards?
The Samsung Rewards Programme is open to residents of Singapore who are at least eighteen years of age or older.
How do I register for Samsung Rewards?
To enrol in the Programme, tap on 'Samsung Rewards' within the Samsung Pay App and agree to the Terms and Conditions of the Programme.

Samsung Rewards is available to all Samsung Pay users, with app version 2.8.72 and higher.

To download the latest version of Samsung Pay,
1. Launch Samsung Pay App
2. Click on 'Settings'
3. Tap on 'About Samsung Pay'
4. If your app version is 2.8.47 and below, click 'Update'
Can more than one person share a Samsung Rewards Account?
There is a limit of one Samsung Rewards Account per Samsung Account email address.
How do I earn Points in Samsung Rewards?
You will earn Points for each Qualified Transaction* using Samsung Pay, depending on your current tier status.

You can earn a Tier status at any time in the month by making the required number of cumulative Qualified Transactions. The Tier status will remain in effect as the minimum Tier Status for the following full calendar month only (through the last day of the month at 11:59 p.m. SGT). You must re-qualify for future calendar months.

Tier Number of
Transactions Made
Samsung Rewards Points
Earned per Transaction
Bronze 1-10 transactions 10P
Silver 11-30 transactions 20P
Gold 31-50 transactions 30P

For example: If you make twenty-five Qualified Transactions in Month 1, you will earn Points based on your "Silver" status for the remaining days of Month 1 and will maintain "Silver Status" for all of Month 2. If you only make five Qualified Transactions in Month 2, your status as of the beginning of Month 3 will now be Bronze.

If multiple transactions are made within five minutes of each other and/or multiple transactions are made when device is not connected to either a cellular or Wi-Fi® network, you will only earn Points for the first Qualified Transaction. You can earn Points for up to 50 Qualified Transactions each calendar month.

*Number of Qualified Transactions made during the Calendar Month, based on SGT (Singapore Time)
How long will my Points stay valid for?
Points earned in a particular month will be valid for six months, through the last day of that month at 11:59 p.m. SGT. Points not redeemed during this valid period will expire and be forfeited.

For example, all points earned in January 2017 will (a) expire on 31st July 2017 at 11:59 p.m. SGT; and (b) be forfeited if the points are not redeemed during the valid period.
Where can I check my tier status and Point balance?
Your current tier status and Point balance can be found on your Samsung Rewards main screen.
My tier status seems to be reset. What happened?
Your tier status earned will remain in effect through the end of the following full calendar month (through the last day of the month at 11:59 p.m. Singapore Time). You must re-qualify your status for future calendar months by completing the number of Qualified Transactions each calendar month.
Can I transfer Points to a different Samsung Rewards Account?
No. Points are not redeemable for cash, transferable or assignable for any reason.
Can I earn and/ or redeem Points from both my phone and Gear?
You can only earn and/ or redeem Points via the Samsung Pay mobile app at present. We are working to extend the Rewards programme to Samsung Pay on Gear in the near future. Stay tuned!
What are the rewards available and how do I redeem them?
The rewards available can be found in the Samsung Rewards Catalogue, comprising of products and experiences provided by both Samsung and 3rd party merchants. This catalogue will be refreshed on a regular basis.

To redeem an item from the Samsung Rewards Catalogue,
1. Tap on 'Redeem Points' in the Samsung Rewards main screen
2. Browse through the list of rewards available
3. Tap on the thumbnail image of the item

All redemptions from the Samsung Rewards Catalogue are final and the Points will be deducted immediately from your Account.
When will I receive my reward?
Rewards will be fulfilled within 24 hours and can be found in your Samsung Pay voucher inventory.
Why can't I redeem a reward?
Check that you have sufficient Points to redeem the reward.

You can contact Customer Support at 1800-SAMSUNG (1800-7267864) and press Option 4 for Samsung Pay, should you need further assistance.
Can I send a reward to a friend?
Currently, all rewards are non-transferable. You may be able to send a reward to a friend in the near future. Stay tuned!

Have more questions?

^ Most NFC terminals currently accept payments up to $100, while there is no limit on payment transactions via MST terminals (subject to a cardholder's credit card limit). *Availability almost anywhere is based on compatibility of Samsung Pay on MST and/or NFC payment terminals, with some supported for use only after software upgrades. Samsung Pay is exclusive to selected Samsung Galaxy smartphones only, and available across all participating payment networks, banks, and merchants. Availability may vary.

+ Samsung Knox received the most "Strong" ratings of any mobile security platform in the report "Mobile Device Security: A Comparison of Platforms" from Gartner, Inc.. The report, published on April 6, 2016 compared the core of security features built into twelve mobile device platforms as well as enterprise management capabilities. Source of data: https://news.samsung.com/global/samsung-knox-receives-most-strong-ratings-of-any-security-platform-in-gartner-report-mobile-device-security-a-comparison-of-platforms

Citibank full disclaimers, terms and conditions apply to individual products and banking services.©2017 Citibank Singapore Limited. All rights reserved. Citi, Citibank, Citi and Arc Design, and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world. Citibank Singapore Limited Co. Reg. No. 200309485K. Android is a trademark of Google Inc. Wi-Fi® is registered trademark of Wi-Fi Alliance. All other company, product and service names mentioned herein are marks, trademarks, registered trademarks or service marks of the respective owners. Images are simulated and for illustration purposes only. ©2016 Samsung Electronics Co. Ltd.
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To find out your Samsung Account

Go to phone Settings -> Accounts -> Click on Samsung Account

 

 

To create a Samsung Account

For Desktop,
Sign up here (Select Sign Up on the top right) - https://account.samsung.com/account/signUp.do

 

For Mobile,
Go to phone Settings -> Add Account -> Select Samsung Account

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Samsung Rewards

More Taps, More Rewards

Tier Number of
Transactions Made
Samsung Rewards Points
Earned per Transaction
Bronze 1-10 transactions 10P
Silver 11-30 transactions 20P
Gold 31-50 transactions 30P
Notes:
  • Samsung Rewards tier achieved in the current month will continue on to the following month
  • Number of transactions tracked will reset on the first day of each month
  • Users can earn Samsung Rewards points for up to 50 transactions per calendar month
  • Samsung Rewards points earned are valid for six calendar months through to the last day of the month
  • Transactions made within five minutes of each other will be considered as a single transaction