Unable to connect when using one earbud with new mobile
Last Update date : Jul 15. 2022
To connect your IconX (2018) with a new Mobile Device, you will need the two earbuds together because IconX shares and syncs the pairing information between two paired earbuds and Mobile Device.
If any case that one of your earbud is not functioning properly, please visit our Samsung Service Centre with your device for further assistance.
Please note: For Mobile Device that was previously connected, the pairing information is already available and it does not require to use both earbuds for connection.
Thank you for your feedback!
Please answer all questions.
Sign Language Support
Book an appointment to connect with a Samsung Sign Language Specialist for support and advice on our products.
Samsung Members
![]()
![]()
Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
Repair Services
![]()
![]()
Arrange an appointment to experience a shorter waiting time.
RC01_Static Content