Philip Hue Bulbs are not responding
Last Update date : Oct 08. 2020
If your Philip Hue Bulbs are not responding, follow these steps:
1
Make sure the Hue bulb is working in the Philips Hue App
2
Reboot the hub
a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
3
Update Hue Bridge’s firmware
4
Remove Hue from Connect Home and re-add (last resort)
a. On Samsung SmartThings home screen, tap Hue > tap More (3 vertical dots on the top right) > Edit > Delete device
b. To re-add Hue, tap + on the home screen > Add Device > Philips Hue
a. On Samsung SmartThings home screen, tap Hue > tap More (3 vertical dots on the top right) > Edit > Delete device
b. To re-add Hue, tap + on the home screen > Add Device > Philips Hue
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