SmartThings Motion sensor isn't reporting or is stuck
Last Update date : Aug 01. 2022
If your Samsung SmartThings Motion sensor isn't reporting or is stuck on motion or no motion detected, follow these steps:
1
The sensor may be out of range. Move it closer to the Connect Home, or extend the range of your Zigbee network using repeaters
2
Check that the battery is not drained and is firmly seated within the casing. If the battery level is low, replace it (1 CR-2477)
![Samsung SmartThings Motion sensor isn't reporting or is stuck on or no motion detected]()
3
Delete the sensor
On Samsung SmartThings home screen, tap Motion Sensor > tap More (3 vertical dots on the top right) > Edit > Delete device
On Samsung SmartThings home screen, tap Motion Sensor > tap More (3 vertical dots on the top right) > Edit > Delete device
4
Reset the sensor
a. To re-add Motion Sensor, tap + on the home screen > Add Device > SmartThings > Motion Sensors
b. While the Connect Home is searching, hold down the Connect button on the Motion sensor for 5 seconds
c. Release the button when the LED light starts blinking red. The LED should blink green three times when it connects to the Connect Home
a. To re-add Motion Sensor, tap + on the home screen > Add Device > SmartThings > Motion Sensors
b. While the Connect Home is searching, hold down the Connect button on the Motion sensor for 5 seconds
c. Release the button when the LED light starts blinking red. The LED should blink green three times when it connects to the Connect Home
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