Cell Phones: Where can I get support for Kies?
Kies
Kies lets you conveniently access multimedia content, such as photos, music, or movies, from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer to your device; you can transfer all of the photos from your device to your computer; and more. To get Kies for your computer, visit the Kies website.
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- What is Kies?
Kies Kies lets you conveniently access multimedia content, such as photos...a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize... [FAQs]
- What are the system requirements to run Kies on my computer?
System Requirements Microsoft ® Windows ® System Requirements Operating system Windows ® XP, Windows ® Vista, Windows ® 7, or Windows ® 8 CPU (Processor) Intel... [FAQs]
- How do I download and install Kies?
... Download and Install Kies You can download...Samsung Kies website. Kies is available for Windows ® and Mac ® . Install on Windows ...recommended that you install the Unified Driver Installer. Kies Air Message is an... [How-To Guide]
- What is Kies Lite mode, and what can I do when using it?
Kies Lite Mode Kies Lite mode launches the application with a reduced set of features...and lets some key features of Kies run more efficiently. Using Kies Lite mode, you can access and use these features more quickly: Firmware... [FAQs]
- What are the device connectivity options available for Kies?
Kies Connection Options You can connect your device to Kies using the USB data cable that came with your device. Many devices also support Kies via Wi-Fi, providing access to some Kies features... [FAQs]
- How do I connect my device to Kies?
... Kies via Wi-Fi option on the Galaxy S III...available devices. Kies via Wi-Fi Devices List...device in the Wi-Fi connection request window on your...and click OK. Kies via Wi-Fi Connection...following screen. Kies via Wi-Fi Connected... [How-To Guide]
- What is Kies via Wi-fi? How do I use it?
Kies via Wi-Fi ® Select Samsung devices support the Kies via Wi-Fi feature. You can connect your...see if your device supports the Kies via Wi-Fi feature by opening Apps > Settings... [How-To Guide]
- What do I do if Kies is not seeing my device?
... Kies Doesn't Recognize Your Device Kies does not support all Samsung devices. If you are having problems connecting to Kies with your device...confirmed your device is supported by Kies... [How-To Guide]
- What can I backup and recover from my device using Kies?
...Restore You can create backups of the content on your device, letting you...data quickly and easily later. You can back up the following content from your device...preferences and ringtones... Open Kies and click the...necessary, click Backup. Click... [How-To Guide]
- How do I transfer backup data from a device made by a manufacturer other than Samsung?
...Non-Samsung Device You can restore information contained in a backup...may not be available on all Samsung Kies supported devices. Some Samsung...not be allowed to proceed with the restore in Kies. This feature is only available for... [How-To Guide]
- How do I transfer text messages to a new device using Kies?
...Samsung devices connected to Kies simultaneously. You can...to your computer. Open Kies. Click the Back up/Restore tab. Click the Import/Export Tab ...Transfer in Progress Kies may display a content... [How-To Guide]
- How do I sync my Outlook Tasks (To-Do list) to my Device with Kies?
... Click the Sync Tab Mark...Select All To Do to sync all of the tasks in...tasks folder you want tasks created on your device...function should sync tasks for. Outlook Task Sync Settings ...preferences, you can sync your tasks by clicking Kies Sync... [How-To Guide]
- How do I transfer content between two Samsung devices using Kies?
Transfer Between Two Samsung Devices...Samsung devices connected to Kies simultaneously. You...computer. Open Kies. Click the Back...click OK. Planner Transfer Options Click...library is not available in Kies for Mac ® . ... [How-To Guide]
- What is Kies Air Message?
Kies Air Message Kies Air Message lets you send text messages and view the call logs on a connected device. The latest version of Kies air must be installed on the device to use Kies... [How-To Guide]
- How do I Tag Multimedia Content using Kies?
...Content You can tag photos and videos in your Kies library. Tagging content...you have added the same tags to. Click Photos or...Plus Sign to save the tag. As you type, other tags you have previously used...click a previously used tag in the list to add it...panel, you may be running Kies in Lite mode. Click... [FAQs]
- Can I connect multiple devices to Kies? Can I transfer files from one device to the other?
Connect Multiple Samsung Devices to Kies You can connect more than one device to Kies at a time. When you have multiple devices connected to Kies at the same time you can transfer content between the two device's. You can... [FAQs]
- Why does Kies keep asking me to install a Codec? What is it for?
...click Yes to update the MyFreeCodec app. Kies will close and install the codec. You will need to restart Kies manually after the update is complete...The MyFreeCodec app is not required to use Kies, but some features may not be available... [FAQs]
- How do I edit and manage contacts and contact groups using Kies?
Manage Contacts Click...library is not available in Kies for Mac ® . If you do...you may be running Kies in Lite mode. Click...the window to return Kies to normal mode. Add New Contacts Click Add New Contact at the top of the... [How-To Guide]
- How do I save my contacts to my computer using Kies?
...password before clicking Save. Using the...save your device's contacts. Connect the... Mark Contacts and click the Backup button. Mark Contacts and Click Backup ...up is finished. The contact's file is saved to the default Kies folder you have set... [How-To Guide]
- How do I Import Contacts from my computer to my device using Kies?
Import Contacts into Your Device You can import contact database files saved on...your device. You can import contacts databases in the following...and .VCF. Note: Contact database files may contain... [How-To Guide]
- How do I sync my Outlook, Windows® Address Book, or Mac® Address Book contacts to my device using Kies?
...and your device. You can sync contacts to Microsoft ® Outlook or the Windows Address...Mark the checkbox next to Sync the Outlook category with the contact...of the device to set the sync function to map the Outlook category field to the group... [How-To Guide]
- How do I sync my Google™ or Yahoo!® contacts to my Device with Kies?
...Accounts You can sync the contacts between...Google™ Account or your Yahoo! ® account. ...This process will only sync your Google Account...select either Google or Yahoo!. Select Account to Sync With ... [How-To Guide]
- How do I sync my Outlook contacts to my Device with Kies?
Sync with Outlook You can sync contacts...device. Mark the checkbox next to Sync the Outlook category with the contact group...calendar events for. Outlook Sync Settings Mark... [How-To Guide]
- How do I Sort Contacts using Kies?
...the SIM card. Sort in List View Click...column header to sort the contacts using the information...sort your contacts by contact name. Click Name again...your list and where the contacts came from. Sort in Group View ...to the left of your contact list. In this panel...group available for your contacts is displayed. Click... [FAQs]
- How do I sync my Outlook or iCal® calendar to my Device using Kies?
...from Microsoft ® Outlook on computers running Windows ® or to iCal ® on a Mac ® . When you sync the calendar, the sync process...When using a Mac, the option displayed is Sync schedules withiCal. Mark Sync Schedule ... [How-to Guide]
- How do I import photos from my Computer or Samsung Device into Kies?
Import Photos You can import...Browse to the location of the photos you want to add in your computer. Select the photos you want added and click...computer. Browse to Photos location and click Open ...Tip: You can insert a photo CD into your computer... [How-To Guide]
- How do I import videos from my Computer or Samsung Device into Kies?
Import Videos You can import videos stored on your computer into your Kies library... Open the location you want to transfer videos from. Click a video to select it. You can select multiple videos by... [How-To Guide]
- How do I view photos using Kies?
...you choose. You can view your photos By date, By month...available when viewing photos stored on a device... Double-click the photo you want to view. When viewing photos in the Library, you...group by clicking Next Kie Photo Viewer - Next Button... [FAQs]
- How do I create a Photo Album using Kies?
...rename it later. To add photos to the album, click...want to add. To add a photo that is already part of your library, click Photos in the left panel above...using a Mac ® ) the photo, click Add to photo...you may be running Kies in Lite mode. Click View > Switch Mode > Normal... [FAQs]
- How do I Play Videos using Kies?
Play Videos You can play videos stored on your connected device...to your Kies library. To play videos, click Videos below your device name or Library in the left panel. Click the video you want to play. ... [FAQs]
- How do I edit a photo using the photo editor?
Samsung Photo Editor Kies provides you with access to a photo editor application. You can edit the photos stored in your Kies Library. Note: This feature is only available for Windows... [How-To Guide]
- How do I Sort Photos using Kies?
Sorting Photos for Easier Viewing You can sort photos in Kies in...available when viewing photos stored on your connected...available when viewing photos stored on your connected device) Sort in Thumbnail View ... [FAQs]
- How do I Sort Videos using Kies?
Sorting Videos for Easier Viewing You can sort videos in Kies in...available when viewing videos stored on your connected...available when viewing videos stored on your connected device) Sort in Thumbnail View ... [FAQs]
- How do I Convert Video files using Kies?
Convert Videos You can convert videos stored on your computer using different video file codecs for use in...play a wider range of video formats and may be required to convert some videos. If you see the message... [How-To Guide]
- How do I View Photo Information using Kies?
View Photo Information You can view detailed information, such as photo size, file size, and file type, for photos stored on your connected device...photo you want to view detailed information for, and then click Properties... [FAQs]
- How do I View Video Information using Kies?
View Video Info You can view information for videos stored on your connected device or added to your Kies library. To view video info, click Videos below your device name or Library in the left... [FAQs]
- How do I set up Kies to add multimedia to the Kies Library automatically?
Automatically Add Multimedia to Kies You can set Kies to automatically add multimedia content to your Kies library when it is added to your computer. Note: This feature... [How-To Guide]
- How do I Import Music from my Computer, Samsung Device, or from a CD into Kies?
...imported from audio CDs. If you do not select this option, Kies will use the default Kies folder location. Save Music from Your Device to Kies Click Music below your device's name in the left panel. If necessary, click List... [How-To Guide]
- How do I play music using Kies?
...your device, and only the Play Kies Music Player - Play Button and Pause Kies Music Player - Pause Button buttons...left panel and then click Play Kies Music Player - Play Button . If you... [FAQs]
- How do I Sort Music using Kies?
Sorting Music for Easier Listening You can sort Music in Kies in list view and thumbnail...corner of the window to return Kies to normal mode. Thumbnail...available when you are viewing music stored on your connected device... [FAQs]
- How do I manage a playlist using Kies?
...Playlists You can edit existing music playlists stored on your connected device and those in your Kies library. You can edit existing video...playlist, click Expand icon next to Music or Videos in the left panel. It is... [FAQs]
- How do I import playlists from Windows Media Player into my library in Kies?
Import Windows ® Media Player Playlist...Windows ® Media Player into your Kies library. Click File > Import...saved to the library, but Kies may not be able to play them...protected songs will be tagged in Kies with DRM next to the song... [FAQs]
- How do I create a playlist using Kies?
Create Playlists You can create a music playlist for your connected device or for use in your Kies library. You can also create a video playlist for use in your Kies library. To create... [FAQs]
- How do I Transfer a Playlist to my connected device using Kies?
Transfer Playlists to Your Connected Device Playlists that you create in your Kies library...Kies. Right-click the playlist in the left panel and then...Transfer to device. The playlist, and all items not already... [FAQs]
- How do I Auto-create a Playlist based on a selected song using Kies?
Auto-Create Music Playlists You can create a music playlist in your Kies library automatically based on a single...click it (control + click when using a Mac). Click Create a playlist of similar songs. You can adjust the... [FAQs]
- How do I purchase music content or view additional music information with Kies?
Purchase Music and Find Similar Music Using Kies You can use Kies to get more information...Windows ® . Get More Song Info and Find Click Music below Library in the left panel. Note: If you... [How-To Guide]
- How do I Rate Music using Kies?
Rate Music You can rate songs you have added to your Kies library. You can add a one...five-star rating to each song. To add a rating to a song, click Music below Library in the left panel. The Rating column is shown... [FAQs]
- How do I activate the Kies equalizer?
Equalizer You can set each song...equalizer setting for a song, Kies will adjust the playback...feature is only available in Kies for Windows ® . ...panel, you may be running Kies in Lite mode. Click View... [FAQs]
- How do I manage lyrics using Kies?
Lyrics You can add and manage...feature is only available in Kies for Windows ® . ...left panel, you may be running Kies in Lite mode. Click View...corner of the window to return Kies to normal mode. ... [FAQs]
- How do I manage music information (ID3 tags) using Kies?
ID3 Tags (Song Info) You can add and manage ID3 tags for each of your songs. To add/manage the ID3 tags for a song: Click Music in the left panel under Library. Note: If you do not see Library in the left... [FAQs]
- How do I add an album art to an audio file using Kies?
Album Art You can add and manage album art for each of your songs. To add/manage the album art for a song: Click Music in the left panel under Library. Note: If you do not see Library in the left panel, you... [FAQs]
- How do I import playlists from iTunes into my library in Kies?
ImportiTunes ® Playlist You can import your playlists from iTunes ® into your Kies library. Click File > Import iTunes playlist to Library. All playlists you have created in iTunes, and all related songs, will be saved... [FAQs]
- How do I Sync my Podcasts with my Samsung device when I connect it to Kies?
...podcasts to your device: All added podcasts: When you select this option, all of the podcasts you have added to your Kies podcast library will be synced to your device. Selected podcasts: When you select this option, you can select which podcasts... [How-to Guide]
- How do I Play Podcasts using Kies?
...Kies library. To play podcasts, click Podcast below your device name or Library in...From list view, double-click the podcast you want to play. From thumbnail view, mouse over the podcast thumbnail and click Play Button ... [FAQs]
- How do I Subscribe to Podcasts using Kies?
...subscribe to podcasts from Kies. When you subscribe to a podcast, Kies will download all available episodes and new...available, to your Kies library. To subscribe to a podcast, click Podcast Channel below Store in the left panel. Locate the... [FAQs]
- How do I Find and Download Podcasts using Kies?
...Podcasts To search for podcasts, click Podcast Channel below Store in the left panel. You can browse the podcasts registered in the podcast channel, or search for podcasts using the podcast search feature. Browse and Search... [FAQs]
- How do I manage Podcasts in Kies?
...Manage Podcasts You can manage podcasts in your library. Click Podcast below Library in the left panel. Double-click the podcast you want to manage. You can delete podcast episodes by marking the checkbox next to the episode and clicking... [FAQs]
- How do I Sort Podcasts using Kies?
...You can sort podcasts in list view and thumbnail view. Click Podcast below your device name or Library in the left panel. ...on the tab you choose. Click a tab to view your podcasts by Podcast (Title) or Categories. [FAQs]
- How do I manually add a Podcast to my library?
...podcasts to your library that are not shown in the podcast channel. Click Podcast below Library in the left panel. Click Add Button...the top of the Kies window. Enter the URL for the podcast feed you want to add, and click Add. You will... [FAQs]
- How do I upgrade the firmware for my device using Kies?
Upgrade Firmware Note: Visit www.samsung...your computer using the USB cable. Firmware upgrades are available only when...Open Kies. When a new version of firmware is available, you will see a notice... [How-to Guide]
- How do I perform an emergency firmware recovery for my device using Kies?
Emergency Firmware Recovery If the firmware upgrade for your device fails, you can use the emergency firmware recovery feature to revive your device. Click Tools > Emergency firmware recovery. Select... [How-to Guide]
- How do I restore my original Samsung ROM (remove custom OS ROM) using Kies?
...sometimes referred to as your device's firmware, to your device. If your device fails...and cannot be recovered using emergency firmware recovery, or you have installed a... Open Kies and click Tools > Firmware Upgrade and Initialization. ... [How-to Guide]
- Emergency Recovery Failed. How restore the Android™ OS using Kies?
...sometimes referred to as your device's firmware, to your device. If your device fails...and cannot be recovered using emergency firmware recovery, or you have installed a... Open Kies and click Tools > Firmware Upgrade and Initialization. ... [How-to Guide]
- How do I restore my mobile device after a failed Kies update?
...the top left of the Kies window. Click Firmware Upgrade and Initialization. recovery...case sensitive. Click OK, on the Firmware upgrade and initialization window...recover Kies will now download the Firmware upgrade components. recover ... [How-to Guide]
- How do I set Kies up to automatically launch (Auto-run) when my device is connected?
Kies Auto-Run You can configure Kies to auto-run when you connect your device to your computer. Kies...without clicking the Kies icon. To turn on the Kies auto-run feature, open Kies and click Tools > Preferences... [FAQs]
- How do I change the name that Kies uses for my device?
Device Name Connect your device to your computer. When the device has been detected, the device's name will be shown as the model number. To change the name displayed for this device, right-click (control + click when... [FAQs]
- How do I customize the library view mode in Kies?
... Library View Settings Each Kies content...thumbnails. Open the library you want to customize...Removing Columns from List View To add or remove...information in the list view, right-click...the column from the view. You can adjust...Switch Among Different Views You can switch...of the window. Some libraries have multiple views... [FAQs]
- How do I search the library for content using a keyword in Kies?
Search Each Kies content library allows you to search within that library. The search box is in the top-right corner of the window. Click the search box and enter your search term. As you type the term, matching results will... [FAQs]
- How do I change the language used in Kies?
Language You can change the language Kies uses by clicking Tools > Preferences...below Language. Click OK to return to Kies. The new language will be loaded next time you start Kies. Note: Additional language packs... [FAQs]
- How do I search duplicate items in Kies?
...the library you want to check for duplicate content and click File. When duplicates are found, the option Show duplicate items will be available. Click Show duplicate items to display all possible duplicates in a list. To return to the normal... [FAQs]
- How do I change the location of the default folder for Kies?
Selecting the Default Kies Folder You can change the default location Kies stores media you add to your Kies library. Click Tools > Preferences and click Change under Folder location. Browse to the desired location on your... [FAQs]
- How do I update the Kies program?
...updates. You can also set Kies to notify you when new updates are available for the Kies application. Click Tools > Preferences > Update and mark the checkbox next to Notify when updates are available. Kies Update Preferences ... [FAQs]
- How can I change the firmware upgrade setting in Kies?
...Settings You can adjust how Kies handles available device firmware updates for Samsung devices you have connected to Kies. Click Tools > Firmware upgrade...after they have been connected to the Kies application in the past six months... [FAQs]
- How can I change the general preferences in Kies?
General Kies Preferences You can edit the general Kies application preferences by clicking Tools > Preferences...available on the General tab are: Run Samsung Kies automatically when a device is connected: Mark this... [FAQs]
- Can I set where Kies files are automatically synced to my device?
... Set Your Device's Memory...When you are connecting...example, you can set the...connected to Kies, click the...use first. Files transferred...be saved to the location...unless the file is too large...When you are dragging...still ask you where you would... [FAQs]