AT&T Cell Phones: How Do I Disable My Anti-Virus Software To Sync My Windows Mobile Device With ActiveSync?
When attempting to synchronize your Windows Mobile device with your PC and are experiencing problems, it may be due to anti-virus software running in the background preventing the connection. It is possible to temporarily disable this software to allow the connection. Below are steps for completing this process.
- Disconnect the cable from the computer of your Windows Mobile powered device.
- On the computer, click Start -> Run and type "services.msc".
- A window will appear labeled "Services". Expand the window to full screen.
- Click on the column header labeled "Status" twice to have all started items grouped together.
- Looking at the items that are "Started" check for the anti-virus in question. Select the first one by right clicking on it and then choose "STOP" as pictured below.
- Repeat this for each service related to any Anti-Virus software. Normally it tends to carry the name of the software to each particular service.
Please remember some services may not stop, or they require being stopped in a certain order. Keep trying until you get a majority of them stopped.
- Once all anti-virus software is stopped reconnect the Windows Mobile powered device and attempt sync.
- If this works please contact your anti-virus or firewall software manufacturer for further assistance.
- If this does not work please try to sync with another computer. This will prove if the issue is with your "device" or with your "PC". Please contact your manufacturer of the original computer if the 2nd computer syncs. If your second computer does not sync please call in for further support.
- To restore your security back to normal just restart your computer.
Please remember this is for troubleshooting purposes only.
Warning!
We do not recommend removing or completely disabling security software for a permanent solution.
Please keep in mind if you are using a VPN and syncing with a Windows Mobile device, your VPN must be disabled. Even if all security as been disabled and a VPN on your computer is not activity connected it will cause problems with your Windows Mobile device. Please completely disable the VPN software or configure your VPN to disable the firewall within.