Page 10. FAQ's About Allshare

I use AllShare PC software on My Computer, and...

• When I add a shared folder, nothing shows up in "My computer’s shared folder".
• AllShare shared server may be turned off. Right-click on the AllShare icon in Taskbar, and select Restart AllShare shared server.
• The antivirus program installed on your computer may be preventing the program from functioning correctly. If you are using an antivirus program, please temporarily disable the firewall.

• It takes too long to recreate the content list.
• If your shared folder contains too many files, creating a content list may take a long time. It is recommended that you add content in moderate-sized, well-organised folders.

• I added music to my shared folder, but it does not show up in the content list.
• Either click on the Refresh button at the top of program, click on Refresh in the File/Folder right-click menu, or press the F5 key on your keyboard to make the change take effect.

• I added a server, but it does not show up in "Connected shared device" in the program.
• Check your network connection to verify that the connected device is connected to the same network as My Computer.
• An antivirus program installed on the computer may be blocking out the device’s connection. If you are using an antivirus program, please temporarily disable the firewall.
• To learn how to connect a server, please refer to Start AllShare > Connect device in Help.

• I succeeded in connecting a device, but I cannot view the content of the connected device on My Computer.
• If your device is a mobile phone or a tablet, please select the items you want to share in the device’s AllShare application settings > Media sharing.
• If your device is a digital camera, you can view the added content on My Computer by adding content and then selecting what to share.

When I use My Computer's AllShare PC software on another device, ...

• I don’t see My Computer ([PC] computer name) on the device's Media Device List.
• In AllShare PC software’s Tools > Settings > Privilege settings > Sharing privilege settings for My Computer, set the device’s sharing folder access privileges to Allow.
• Check your network connection to verify that the connected device is connected to the same network as My Computer.
• An antivirus program installed on the computer may be preventing My Computer from sharing. If you are using an antivirus program, please temporarily disable the firewall.

• I cannot play videos from another device on My Computer's player.
• If AllShare PC software’s Tools > Settings > Privilege settings > Allow remote playback on My Computer is set to 'Never allow', change it to 'Always allow'.
• An antivirus program installed on the computer may be preventing the content from playing. If you are using an antivirus program, please temporarily disable the firewall.
• An antivirus program installed on the computer may be preventing My Computer from sharing. If you are using an antivirus program, please temporarily disable the firewall.

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