40230. How To Perform A Smart Hub Reset On Your BD-E5700/ BD-EM57 Blu-ray Player
Page 1. Resetting Smart Hub
All downloaded Apps are initialized; user accounts and settings are erased and all Smart Hub settings revert to factory default. Smart Hub then restarts as if it were starting for the first time. Your account, however, remains on the Smart Hub server. To log into your account, enter your ID and password on the login screen after the reset.
Use
this if:
- Smart hub is not working properly
- Apps are not loading
- Some Apps are missing or failing
Note: Once you have created a Smart Hub ID the ID will remain on the Smart Hub server and will not be deleted regardless of the type of reset performed. To delete a Smart Hub ID you must deactivate the account by selecting 'Deactivate Account' from Account Management.
Smart Hub Reset
- Power on your player if it's not already on, and wait for the Home Menu to display.
- Using the right or left arrow buttons on your Blu-ray (BD) remote move to 'Smart Hub' and then press enter. Alternatively you can press the 'Smart Hub' button on your BD remote if available.
- Once the Smart Hub home screen displays press the blue letter D button on your BD remote. The Account Management screen displays.
- Using the top or bottom arrow buttons on your BD remote move to 'Reset' and then press enter. A password screen displays.
- Using the number buttons on your BD remote enter the Parental Rating password you have set, if you did not set a password enter the default password '0000'. Smart Hub automatically resets and displays 'Resetting all settings...' mesage followed by a 'Reset Complete' confirmation message. Press enter on 'OK' to complete the reset process.
Note: The screen may go black and then re-appear before the re-initialization process starts and the Terms of Service agreements are displayed.
In a few moments the re-initialization process starts and the terms of service agreenment is displayed, follow the on screen prompts to complete installation. Re-initialization can take anywhere from 2 - 5 minutes depending on network environment.
To watch a How To Video on creating a SmartTV account ID and registering and account, click here.
