How to report a Samsung Music error
Last Update date : 29.09.2022
If you are using Samsung Music and an error occurs, you can always report the problem quickly and easily. Sending an error report helps us check the issue, so we can fix it immediately and provide you with better service in the future.
How to report an error on your device
If you want to report an error on your device while you are using Samsung Music, follow these steps.
Step 1. If you do not have already installed, download Samsung Members app.
![Step 2. Press the More button [three dots in the upper right corner] and tap the “Settings” menu.](http://images.samsung.com/is/image/samsung/assets/dotcom/apps/197---how-to-report-a-samsung-music-error/03-en-images-how-to-report-a-samsung-music-error.png?$LazyLoad_Home_PNG$)
![Step 2. Press the More button [three dots in the upper right corner] and tap the “Settings” menu.](http://images.samsung.com/is/image/samsung/assets/dotcom/apps/197---how-to-report-a-samsung-music-error/03-en-images-how-to-report-a-samsung-music-error.png?$684_N_PNG$)
Step 2. Tap on more options icon and select “Settings”.
Step 3. Select “Contact us” option.
Step 4. Tap on “Errors reports” to send your report. You must send with the system log data. (If the issue occurred in the last 5 minutes).
Thank you for your feedback!
Please answer all questions.
Contact Info
Call us
![]()
![]()
+88 08000 300 300 [Local Toll Free Helpline]
+88 09612 300 300 [Paid Helpline]
Service hour: 8 AM to 8 PM | 7 Days a week
+88 09612 300 300 [Paid Helpline]
Service hour: 8 AM to 8 PM | 7 Days a week
Face-to-Face Support
![]()
![]()
Whether your product is in warranty or out of warranty, we're here to help.
