Samsung Brand AmbassadorHi Anthony G!
Thank you for purchasing the Samsung SWA-9500S Wireless Speaker kit to pair with your Samsung soundbar. Your feedback regarding the audio experience is important to us and will be shared with our product teams.
Once this kit is connected to a compatible Samsung soundbar, the soundbar remote is then used to control the volume level of the rear kit. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Also, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
You might want to try turning off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
Regarding no sound from the rear speakers, if you set the sound mode to SURROUND, GAME PRO, or ADAPTIVE, you will get surround sound effect from the rear speakers, even if the content is not encoded for surround sound.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2. Manuals & Software
3. Warranty Info
4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions