I purchased this monitor from Samsung's online store, which was delivered on December 19, 2024. Due to being out of town, I did not open the package until January 9, 2025. While the outer box was undamaged, the monitor inside had clear physical damage to the bezel and frame. I contacted Samsung’s customer support and spent over 4 hours across multiple calls and chats attempting to resolve the issue. Despite these efforts, Samsung refused to provide a solution, claiming the damage should have been reported sooner. Their onl...
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