Matte Black Steel
Get it by Nov. 17
Save $300.00Get it by Nov. 17
Save $300.00Get it by Nov. 17
Save $250.00Capacity is good for a family of 4.. very efficient nice cooling and the features are cool can connect to my smart things so whenever somebody leave the door open it notifys me, just worried that the door handle might break due to kids keep opening the door like its a bed room door
The delivery team dented the refrigerator during delivery and my only option from Samsung was to send it back for a refund. What am I supposed to do with my groceries while I wait for a new one? No thanks. Also they installed the door wrong. Not the greatest service. The refrigerator itself I really like.
Hello Home owner, This brings attention to expectations around careful handling and accurate setup when a new refrigerator is delivered to your home. Having to rethink food storage while sorting out next steps can feel disruptive, especially when the appliance itself is something you’ve been enjoying once in place. Our team can review what occurred with the delivery condition and door installation, look over the options that were provided, and help clarify what support may be available moving forward. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Please keep this reference number for your records: 1152418906a. We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care
I’ve had an extremely frustrating experience with Samsung’s delivery service for my refrigerator. The delivery date has been rescheduled 10 times, and every single time the promise has been broken. Customer service repeatedly confirms that the refrigerator will be delivered on a specific date. However, when that date arrives, the delivery does not happen. Instead, the delivery gets delayed again—usually by another two days—and the cycle repeats. Each time I contact customer support, they promise that the next delivery wil...
Hi BadService, We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the detailed feedback regarding your delivery experience. Insights like yours help us continue to enhance our support and overall experience. Please save this Samsung reference number (1152220044) for future reference. We appreciate hearing from you, and Samsung truly values your business. Glaiza Samsung Care
Purchased this refrigerator and immediately had regrets. Second day, it started tripping the breaker, regardless of it being 20 amp and dedicated. At first, it was once a day, and about a week later, it was every 20 minutes. While it did run, the ice production was extremely poor. I returned this piece of trash and could not possibly recommend a refrigerator less
Greetings, Thank you for choosing Samsung for your refrigeration needs. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. -John
PUrchased in 2015, Delivered July 2015. Stopped working. Spen $300 for repair man and he stated the closed system is blocked or leaking. It should still be covered under warranty. Called Samsung and they said no, but would send a Samsung repair person out. They said they don't service my area, and it would cost more to fix than to buy a new one. I will never buy Samsung again.
Greetings! It's disappointing when something you've invested in stops working. We are here to help in any way we can. I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full. The link has hyperlinks like "leveling the refrigerator and temperatures" that can be visited for additional help. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all I also have shared this model's user manual link below. Please turn to page 58 for this model's limited warranty coverage. https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147236754 to help our team pull up your information. Leo
Stoped cooling at least 4 times , at least that we know of . We travel a lot and at least 4 times we had to throw away food because they were spoiled due to refrigerator not cooling and freezing . We bought ours at Lowe’s , the refrigerator is beautiful looking but it stops cooling randomly and makes loud noises .so desapointing .
Greetings! It's understandable that you're feeling let down by the situation, especially considering the inconvenience and waste it has caused. We would love to help you out. I have shared a Samsung link below that will help with your experience. The link has an embedded video that we recommend watching in full. The link also has hyperlinks like "leveling the refrigerator and temperatures" that you can click for additional help. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all I have shared another Samsung link to assist with the operational sound the refrigerator makes. It also has an embedded video that we recommend watching in its entirety. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147229764 to help our team pull up your information. Leo
Only a few months old and has a cooling issue. It will only show C 84 in the inside panel display for fridge and freezer and will not cool. Disappointed I can’t get in touch with service to help me fix this issue and will have to end up getting a new fridge
We understand your disappointment about the refrigerator error code, Caity. We're here to help. Below is a link containing the refrigerator error codes. Browse the guide until the "Any other codes" section for the recommended action when the unit shows an 84C error code. We suggest checking the attached hyperlinks and videos for other helpful tips. Samsung refrigerator error codes: https://www.samsung.com/us/support/troubleshooting/TSG01003409/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147223839) to help our team pull up your information when you message us. Thank you. -Angelica
This fridge stopped cooling, and when I contacted warranty they ultimately denied my claim. They sent two technicians that deemed the fridge was more expensive to repair than replace. Samsung told me to buy a new fridge and I would be reimbursed for the unit and food. The new fridge came with haul out services. After replacing the fridge, Samsung told me that I would not be reimbursed, as I did not remove the sticker from the inside of the unit. They never told me to do so. The relevant information is in the photos that are...
Hi there, We can feel the frustration you have with this fridge. We are here to help you in any way possible. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147184366), to help our team pull up your information. Have a great day! ^Rodel
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