85 Inch The Frame Custom Bezel - Sand Gold MetalMagnetic Attachment | Easy Install | Premium Finish

2.8(19)
VG-SCFC85SGM / VG-SCFC85SGMZA
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    Akamai
    85 Inch The Frame Custom Bezel - Sand Gold MetalMagnetic Attachment | Easy Install | Premium Finish $299.99
    VG-SCFC85SGMZA
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    Reviews

    85 Inch The Frame Custom Bezel - Sand Gold Metal

    2.8

    Recommended by 33% of customers.

    Features3.3
    Performance3.4
    Design2.9
    Value3.2

    Reviews with images & videos

    19 Reviews
    Filters (0)19 Reviews
    1. JonS
      1
      Reviewed in the Dallas, TX
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      I bought the bezel for the 65 inch frame TV but waited past the 5 day return window to unbox and install. Once unboxed I was missing the 4 corner clips. After 4 hours on the phone with customer service their solution was to give me a promo code to buy a whole new bezel. Completely ridiculous they couldn’t fix the fact I was missing parts. I will not buy Samsung anymore due to the lack of customer service. Sad a $2 part caused so much grief.

      Helpful?
      Originally posted on65" The Frame Customizable Bezel - Sand Gold Metal(VG-SCFC65SGMZA)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      JonS, We appreciate you sharing your experience with the Frame TV Customizable Bezel. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback has been shared with our product and customer care teams. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    2. PA resident
      1
      Reviewed in the Pennsylvania
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      The item was not fitting our TV and when trying to initiative a return, it must start with a customer service (which takes you over 30 minutes) and asking for a restocking fee even if there are quality issues. Worst experience.

      Helpful?
      Originally posted on75" The Frame Customizable Bezel - Sand Gold Metal Metal(VG-SCFC75SGMZA)
      Response from Samsung:
      Samsung Brand Ambassador

      PA resident, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0 If you need additional help, please reach out to us again and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    4. AnnW
      1
      Reviewed in the Oxford Ohio
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      Do not buy. Customer service will not allow return outside of fifteen day window. Totally unreasonable. I have spent hours on the phone with customer service trying to return it. Perhaps because they have discontinued this lousy product and want you stuck with it.

      Helpful?
      Originally posted onCustomizable Frame VG-SCFC(VG-SCFC32SGMZA)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      AnnW, Items shipped from Samsung.com or the Shop Samsung App can be returned within 15 days of delivery from your My Orders page. Once a return is requested, you will have an additional 15 days to return the product(s) to us. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy If you'd like to reach out, you can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro

    5. PA resident
      1
      Reviewed in the Northeastern PA
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      We just received and installed our sand gold bevel bezel. So disappointed in the color. It’s barely gold -more like a rosey platinum. It’s better than the black edge of the tv but not worth the $249 price!

      Helpful?
      Originally posted on55" The Frame Customizable Bezel - Sand Gold Metal(VG-SCFC55SGMZA)
      Value
      1
      Performance
      3
      Design
      3
      Features
      3
      Response from Samsung:
      Samsung Brand Ambassador

      PA resident, I’m sorry to hear you’re unhappy with the color of your bezel. So that we can better work towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro

    6. Samsungfan
      • Incentivized review
      3
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      3

      Our Bezel is absolutely beautiful and makes the TV even more beautiful to look at on the wall but the plastic corner pieces to keep it on tightly fall often quite off and we have to keep putting them back in.

      Helpful?
      Originally posted on55" The Frame Customizable Bezel - Sand Gold Metal(VG-SCFC55SGMZA)
      Value
      3
      Response from Samsung:
      Samsung Brand Ambassador

      SamsungFan, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0 If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    7. Jason
      1
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      This is NOT gold in any way shape or form. It looks like a coors light beer can. If you want something that is sand gold - DO NOT BUY THIS. If you want something silver, buy the item that says gold (this one)...

      Helpful?
      Originally posted on65" The Frame Customizable Bezel - Sand Gold Metal(VG-SCFC65SGMZA)
      Response from Samsung:
      Samsung Brand Ambassador

      Jason, Thank you for sharing your experience. I'm sorry to hear that you're not satisfied with the color of your Bezel. So that we can best assist with this, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro

    8. Shan
      1
      Reviewed in the Utah
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      This is NOT gold. This is a rose gold color, with a very pink tone. Not what it appears to be online. And yes they will charge a restocking fee to return ( very short window) after buying a $1500 TV you think they would just let you return this product at no cost.

      Helpful?
      Originally posted on55" The Frame Customizable Bezel - Sand Gold Metal(VG-SCFC55SGMZA)
      Response from Samsung:
      Samsung Brand Ambassador

      Shan, Thank you for sharing your experience with the Sand Gold Metal Customizable Bezel. I'm sorry to hear that the color was not to your liking. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy If there is anything we can do to help, please do not hesitate to reach out. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro