I purchased the bezel for the 65" Frame TV, and although it looks great for the most part, the corners that come together at a 45-degree angle have a gap and are not able to close that gap. When I called Samsung customer support, I spoke with someone who said I should just return it, but provided no customer service. When I asked for a supervisor or a manager, they said they would not come on the line. This is beyond frustrating, and I would have gone with another competitor if I had known this was the issue. Thankfully, ...
Jason, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0 Please see below for information on returns from Samsung.com or the Shop Samsung App. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy For any additional questions, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro