Telsyte’s research also found that an activity-based workforce drive better customer engagement. Nearly one-third of IT and business leaders with activity-based working environments, cited their business is able to better engage and service customers. 55 percent of organisations surveyed agree that staff have better knowledge of customer requirements and 61 percent of IT and business decision makers agree that real-time customer engagement is enhanced because of activity-based working.
Todd Lynton, Director, Enterprise & SMB, Samsung is of the opinion that, “Activity-based working is fostering better collaboration, knowledge sharing and innovation within organisations. However, Telsyte’s research reveals that IT and business leaders believe company culture to be the most important barrier to success. Organisations need to overcome the resistance to change from staff and business needs to emphasise the value of mobility and connected workspaces”.
Additional key findings from the research include:
organisations surveyed believe the most important components for the success of activity-based working are staff and company culture (72 percent), followed by technology (15 percent) and business processes (12 percent);
43 percent of Australian organisations surveyed see smart office environments being part of the future of activity-based working; and
organisations surveyed roles best suited for activity-based working are believed to be IT staff, followed by operations and marketing.
Telsyte’s research indicates Australian business and IT leaders have a real opportunity to change the way staff work and access to the right tools and resources is just the first step to unlocking this potential.
Further details regarding the research undertaken by Telsyte can be accessed www.samsung.com/au/business/resources/activity-based-working-whitepaper.pdf