Samsung Care+ for Business
Device protection plan to maximise your business continuity
We have your business covered
Samsung Certified Refurbishment
Unlike other refurbished phones from unauthorised dealers, all swapped devices will be Samsung Certified Refurbished devices which will give you a like-new phone experience and peace of mind.
Plan for the unplanned
Humans will be humans, and that’s okay. Samsung Care+ for Business gives you assurance that unexpected device issues won’t disrupt your work - throughout the entire device lifecycle.
Effortless and
hassle-free
Simply log into your Samsung Knox Portal to make a swap request for one or more of your enrolled devices.
Advanced exchange
Receive your replacement device before you send back your old device.1
Hassle-free
Submit a swap request through the SC+ for Business Knox Dashboard
Same business day shipping
Submit your swap request before 3:00 PM AEST and have your devices shipped the same business day..2
As an example, if you enrolled 3000 devices with a 10% Swap Allowance, your total Swap Allowance will be 300 devices over the term of your subscription. The swap allowance replacement is based on eligible devices. The table above does not include applicable service fees.
Are you a customer?
Log in to Samsung Knox to access
Samsung Care+ for Business Dashboard
Frequently Asked Questions
Answer to the most common questions about Samsung Care+ for business
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What is Samsung Care+ for Business?Samsung Care+ is a device swap program designed to provide enterprise customers peace of mind with their tool of trade. The subscription covers customers for up to 24 or 36 months and provides a swap allowance of 5%, 10% or 15% of advanced swaps for eligible devices (for any reason regardless of condition).
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How many devices do I need to purchase to be eligible to enrol in Samsung Care+ for Business?To enrol in Samsung Care+ for Business you are required to purchase a minimum of 50 devices.
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What is included in the Samsung Care+ for Business subscription?A Samsung Care+ for Business subscription permits you to swap any of your enrolled devices for any reason. Each time you make a swap request you must send the original device back to us.
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When am I able to enrol in Samsung Care+ for Business?You can enrol at the time you purchase your devices, or up to 30 days after the date of purchase.
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How many Swap Requests can I make during my Samsung Care+ subscription?At the time of enrolment, you would have selected a Swap Allowance of 5%, 10% or 15% of your total fleet size (i.e. the total number of Samsung devices you are enrolling in the Samsung Care+ for Business program). As an example, if you enrolled 3000 devices with a 10% Swap Allowance, your total Swap Allowance will be 300 devices. You will be able to find details of your Swap Allowance, including how much has been used, in the dashboard of the Samsung Care+ for Business portal.
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Do I need to return the original device once I receive the swap device?Yes, you have 14 days from the date you receive the swap device to return the original device to us (i.e. the device you have asked us to swap). You can use the return satchel included with the delivery, or you can take the prepaid return label attached to the confirmation email to your nearest Australia Post Office and they will ship the device at no additional charge to you.
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What happens when I reach my Swap Allowance limit?Contact your Samsung Account Manager to discuss your options.
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I want to add more devices to Samsung Care+ for BusinessContact your Samsung Account Manager to discuss your options.
1. Samsung Care+ for Business is not an insurance product. T&Cs apply. Availability of colours dependent on stock availability. Swap your eligible device for a Like Mobile Device depending on your Swap Allowance of 5%, 10% or 15% over 24 or 36 months from the Samsung Care+ for Business subscription start. Samsung Care+ for Business does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. You must return your original device within 14 days of receiving a swap device, otherwise you may be charged a Device Non Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day and will be subject to stock availability (including colour variants). Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. See Samsung Care+ Terms and Conditions for further details.
2. If device stock is unavailable at the time you lodge a swap request you will be placed on priority backorder. Each swap request is processed and shipped individually. If you lodge a bulk swap request for 20 or more devices, same business day shipping may not be available.
^A swap device is a new or refurbished device that is the same model as your current device.
